Edit the text with your own short phrases. To change the sample image, select the picture and delete it. Now click the Pictures icon in the placeholder to insert your own image. The animation is already done for you; just copy and paste the slide into your existing presentation. HUMAN RESOURCES DEVELOPMENT System Office Updates HRD Moving Forward HRD Course Offerings

System Office Updates CHANGES AND UPDATES FROM THE NC COMMUNITY COLLEGE SYSTEM OFFICE 2013 HRD - CRC TRAINING ACADEMY 2

Trends and Analysis FTE HRD 3004 and HRD 3005 Course Changes Guideline Document Waivers Tiered and Performance Funding Policies and Proposals State Board Code System Office Updates 2013 HRD - CRC TRAINING ACADEMY 3

4 FTE Trends - Prefix HRD 3001HRD 3002 HRD 3003 HRD 3004 HRD 3005 HRD 3006 HRD , %18.8%4.2%20.5%15.7%3.6%1.5%

2013 HRD - CRC TRAINING ACADEMY 5 Course Trends - Prefix HRD 3001 HRD 3002 HRD 3003 HRD 3004 HRD 3005 HRD 3006 HRD ,88961,31612,42118,56311,2505,4622, %45.3%9.2%13.7%8.3%4.0%1.2%

2013 HRD - CRC TRAINING ACADEMY 6 FTE to Courses – Energy and Time HRD 3001 HRD 3002 HRD 3003 HRD 3004 HRD 3005 HRD 3006 HRD 3008 FTE1, COURSES23,88961,31612,42118,56311,2505,4622,409

2013 HRD - CRC TRAINING ACADEMY 7 FTE – Trends (short view) COLLEGE2012CE12012CE22012CE32013CE12013CE TOTAL2012 TOTAL ACTUAL CHANGE % CHANGE Alamance CC % Asheville-Buncombe TCC % Beaufort County CC % Bladen CC % Blue Ridge CC % Brunswick CC % Caldwell CC and TI % Cape Fear CC % Carteret CC % Actual Change relative to % of change from year to year

2013 HRD - CRC TRAINING ACADEMY 8 FTE Trend (long view) - Analysis College Rowan-Cabarrus JobsNow HRD moves from categorical funding to budget FTE NC Back to Work

Current Course Description with hours Applicable to courses with begin dates on or before December 31, 2013 New Course Description with hours Applicable to courses with begin dates on or after January 1, 2014 Career Readiness/Pathways This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is based on a specific occupation and addresses one or more of the following topics: career exploration, job seeking and keeping strategies, entry-level skill awareness and development, and training success strategies including note-taking, test-taking strategies, reducing test anxiety, and preparing for certification exams and placement tests. This course may be linked either at the beginning or ending of an occupational course. Recommended Hours: 60 Maximum Hours: 72 Career Readiness/Pathways This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is based on a specific occupation and includes one or more of the following topics: career exploration, entry-level skills competency awareness, employability skills and job search strategies. Recommended Hours: 50 Maximum Hours: 60 State Record ID: S14635State Record ID: S HRD - CRC TRAINING ACADEMY 9 HRD Updates

2013 HRD - CRC TRAINING ACADEMY 10 HRD 3004 – Colleague Issue HRD 3004End Date: 12/31/13 State Record ID: S14635 HRD 3004Start Date: 01/01/14 State Record ID: S Change Status to alter courses built on S14635 ‘X’ 2.Return Status to AB upon completion of changes 2014 sections must be built off of S Contact CIS – SME for questions/assistance Issue: Error given making changes to Fall 2013 HRD 3004 classes

Current Course Description Applicable to courses with begin dates on or before December 31, 2013 New Course Description Applicable to courses with begin dates on or after January 1, 2014 Technology Awareness This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is and the content of the instructional materials should focus on the following topics: assessing the individual’s technology literacy, understanding and developing a moderate comfort level of basic computer-use skills, using technology in developing and implementing job search strategies, researching career and occupational information, compiling and developing employment-related documents (resumes, cover letters, applications, and electronic employment portfolios), accessing governmental and educational resources, understanding the impact of social networking on employment, and emphasizing the role of technology in the workplace. Recommended Hours: 48 Maximum Hours: 58 Technology Awareness This course provides employability skills training for unemployed and underemployed adults. The curriculum framework and the content of the instructional materials will focus on computer use skills as it relates to: developing basic keyboarding, word-processing, and internet awareness, learning technology based job search strategies, applying for employment online, and accessing governmental and educational resources and services. Recommended Hours: 48 Maximum Hours: HRD - CRC TRAINING ACADEMY 11 HRD Updates

2013 HRD - CRC TRAINING ACADEMY 12 Waivers Human resources development courses for any individual who i.is unemployed; ii.has received notification of a pending layoff; iii.is working and is eligible for the Federal Earned Income Tax Credit (FEITC); or iv.is working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines

Formula Budget ◦Funds are allocated using three methodologies: 1) base allocations, which provide a standard amount of support regardless of college size, 2) enrollment allocations, which vary on a college’s budgeted full-time equivalent (FTE) student enrollment, and 3) performance-based allocations, which are determined based on student outcomes. Tiered Funding ◦Tier 1 ◦High Cost Curriculum Programs ◦Tier 2 ◦Balance of Curriculum Programs ◦Continuing Education courses scheduled 96 hours or longer and mapped to 3 rd party credential, certificate or industry-designed curriculum ◦All Basic Skills Courses ◦Tier 3 ◦Balance of Continuing Education Programs 2013 HRD - CRC TRAINING ACADEMY 13 Funding

Full-time Equivalency (FTE) ◦metric used to describe the number of instructional hours equivalent to one student enrolled full-time during a typical year. A typical full-time student attends sixteen hours per week for sixteen weeks or 256 instructional hours per fall and spring semesters. During the summer, a typical full-time student attends sixteen hours per week for eleven weeks or 176 instructional hours. For curriculum programs, the total number of instructional hours equivalent to one FTE unit is 512 hours (256 hours times fall and spring semesters). For all other educational programs, the total number of instructional hours equivalent to one FTE unit is 688 hours (256 hours times fall and spring semesters plus 176 hours for summer semester) HRD - CRC TRAINING ACADEMY 14 FTE and OE Fees Course LengthFees 0 – 24 hours$70 25 – 50 hours$ hours$180 OE Registration Fees

TIERInstruction ValueInstructional & Academic Support Value Total Per Capita Cost for Budget FTE Tier 1$3,636.31$1,676.00$5, Tier 2$3,160.79$1,676.00$4, Tier 3$2,685.38$1,676.00$4, HRD - CRC TRAINING ACADEMY 15 FTE Values: HRD ProgramsBudget FTE (2012)Tier 3Total Value Instruction Value3,571.55$2,685.38$9,590, Total BFTE Value3,571.55$4,361.38$15,576,886.73

ESTIMATED 2012 REGISTRATION Membership HoursREGISTEREDMEMBERSHIPREGISTRATIONESTIMATED WAIVED RECEIPTS ,323 32,000 $ 65 $ 2,080, ,982 12,479 $ 120 $ 1,497, ,174 4,908 $ 175 $ 858,900 Contact Hours (>24) 67,907 65,179 $ 65 $ 4,236,635 Contact Hours (25-50) 9,692 8,960 $ 120 $ 1,075,200 Contact Hours (50+) 4,881 4,812 $ 175 $ 842,100 TOTAL 133, ,338 $ 10,590, HRD - CRC TRAINING ACADEMY Cost of HRD (*estimated) HRD ProgramsBudget FTE (2012)Tier 3Total Value Instruction Value3,571.55$2,685.38$9,590, Total BFTE Value3,571.55$4,361.38$15,576, Estimated 2012 Cost of HRD (unrealized receipts + Budget FTE) Estimated Waived Receipts$10,590,315 Total BFTE (2012)$15,576, TOTAL COST$26,167,201.73

2013 HRD - CRC TRAINING ACADEMY Course Hours: 1 – 4 hour impact STUDENTSEST. FTE HRD HRD HRD STUDENTSEST. FTE HRD HRD HRD HRD Grand Total Hours Institutional Resources Student Impact Waiver

1.General Statutes 2.State Board of Community Colleges Code 3.Memos 4.Guidelines 2013 HRD - CRC TRAINING ACADEMY 18 Laws and Polices

o Chapter 115- D; Community College Laws o Chapter 115- B; Tuition & Fee Waivers Reference: HRD - CRC TRAINING ACADEMY 19 NC General Statutes

◦Guidelines, policies, and regulations ◦Revision process ◦1D – Educational Programs ◦1G – Full-time Equivalent (FTE) Reference: HRD - CRC TRAINING ACADEMY 20 State Board of Community Colleges Code (SBCCC)

2013 HRD - CRC TRAINING ACADEMY 21 North Carolina Community College System – Numbered Memos CC HRD Tuition and Fee Waiver Guidelines Reference: /

Cross-Divisional Meeting ◦Program Services ◦Audit Services ◦IT – CIS Services Opportunity to communicate across divisions to ensure consistent message and support to colleges. Recent conversations: Course overlap – CC only references overlap between membership classes, it does not address how to deal with overlap issues between membership and contact hour classes. Audit services will be providing language clarifying that contact hours may be counted for budget FTE where there is evidence that those hours did not overlap with the college schedule for a membership class as documented within official college systems. Faculty contract execution – 1G SBCCC (b) references that a college must pay for instruction which is reported for budget FTE. Best business practice to generate and acquire signatures prior to start of class, not a requirement of code HRD - CRC TRAINING ACADEMY 22 Communication

Distance Learning ◦College retains responsibility for instruction ◦Content of course – expectations of learning ◦Instructor interaction / involvement in online environment ◦Student support to meet learning objectives Documentation ◦Instructor signatures ◦Membership Roster ◦Contact Hour Roster ◦Change documents ◦Colleague / Roster / ICR 2013 HRD - CRC TRAINING ACADEMY 23 Training – Review Opportunities

HRD Moving Forward HRD WHERE WE STARTED AND WHERE WE ARE GOING 2013 HRD - CRC TRAINING ACADEMY 24

Purpose and Intent Right Tool – Right Audience NC Back-to-Work, NCReady4Work & Accelerating Transitions Initiatives HRD 3005 Technology Awareness MS Training Academy 2013 HRD - CRC TRAINING ACADEMY 25 HRD Moving Forward

HRD begins as an experimental training program with Manpower Development Corp. HRD programs start at AB-Tech, Craven, Isothermal, Roanoke- Chowan and Southeastern NC General Assembly shifts funding source from categorical to budget FTE Lenoir CC establishes the 1 st HRD program at a community college NC General Assembly appropriates $1.4M to institutionalize HRD in 30 community colleges Over 120,000 students enrolled in HRD classes across 58 community colleges Human Resources Development - Timeline HRD was an experiment seen as an answer to business and industry calls for work readiness training – ‘employability skills’ – students in enrolled in HRD 1973 – students in enrolled in HRD

NC G.S. 115D-5(b)(13) In order to make instruction as accessible as possible to all citizens, the teaching of curricular courses and of noncurricular extension courses at convenient locations away from institution campuses as well as on campuses is authorized and shall be encouraged. A pro rata portion of the established regular tuition rate charged a full- time student shall be charged a part-time student taking any curriculum course. In lieu of any tuition charge, the State Board of Community Colleges shall establish a uniform registration fee, or a schedule of uniform registration fees, to be charged students enrolling in extension courses for which instruction is financed primarily from State funds. The State Board of Community Colleges may provide by general and uniform regulations for waiver of tuition and registration fees for the following: Human resources development courses for any individual who i.is unemployed; ii.has received notification of a pending layoff; iii.is working and is eligible for the Federal Earned Income Tax Credit (FEITC); or iv.is working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines 2013 HRD - CRC TRAINING ACADEMY 27 Waiver Authorization - Intent

1G SBCCC Each college shall operate a Human Resources Development (HRD) program to provide assessment services, employability training, and career development counseling to unemployed and underemployed individuals. FTE shall be generated from HRD programs. Each college shall provide HRD instruction and support necessary for unemployed and dislocated workers to be served within the college service areas HRD - CRC TRAINING ACADEMY 28 HUMAN RESOURCES DEVELOPMENT PROGRAM CONTINUATION - AUDIENCE

2013 HRD - CRC TRAINING ACADEMY 29 HUMAN RESOURCES DEVELOPMENT PROGRAM CONTINUATION - CONTENT 1D SBCCC 300.3(2)(f) The Human Resources Development (HRD) program provides skill assessment services, employability skills training, and career development counseling to unemployed and underemployed adults. These courses shall address six core components as follows: i.assessment of an individual's assets and limitations; ii.development of a positive self-concept; iii.development of employability skills; iv.development of communication skills; v.development of problem-solving skills; and vi.awareness of the impact of information technology in the workplace.

Numbered Memo CC Course Content Course outline and class activities are reflective of HRD core curriculum components. Course Intent Considers the manner in which the course is offered and publicized HRD - CRC TRAINING ACADEMY 30 Accountability & Credibility

NC Back-to-Work ◦49 Colleges participating in NC Back-to-Work NCReady4Work ◦New initiative release to State Board CC – November 2013 Accelerating Transitions (Basic Skills Plus) ◦46 Colleges participating – 4 additional colleges in approval process 2013 HRD - CRC TRAINING ACADEMY 31 Initiatives

2012 – 2013KEY FINDINGS The North Carolina Back to Work program is a skills training program designed to provide credential attainment in high-growth industries to people facing long- term unemployment that was funded by the General Assembly with $5 million in one-time money. That funding was subsequently supplemented by $2.5 million in Workforce Investment Act funds through the Commission on Workforce Development. This training program was designed to target people who have been unemployed for 26 weeks or more and those who have exhausted their unemployment benefits. In 2011, 46 percent of the state’s unemployed have been out of work for 26 weeks or more. Sixteen community colleges applied to be Back to Work sites and met the criteria for acceptance. The criteria included the following: 1) the number of long-term unemployed individuals in the college’s service area, 2) the percentage of long-term unemployed individuals in the college’s service area, 3) the availability of jobs for which the NC Back to Work program could prepare students, and 4) the college’s demonstrated willingness and ability to successfully implement the program – 2014 UPDATES The NC Back-to-Work program provides pre-employment training for entry-level technical jobs. Training will be short-term and focused on skill competencies that lead to industry-recognized or state-regulated credentials. Integrated into the training program will be employability skills, workplace safety/OSHA credentials, and preparation for the Career Readiness Certification. Target population expanded to reflect workforce needs: unemployed and underemployed North Carolinians, Military Veterans, and NC National Guard members. Forty-nine community colleges applied to be NC Back-to-Work sites and met the criteria for acceptance. Five colleges were funded for a second priority as well. Training programs are aligned with approved occupational clusters: manufacturing, construction trades, information technology, transportation and bioag/natural resources HRD - CRC TRAINING ACADEMY 32 NC Back-to-Work

NC Back-to-Work requires a leadership team of a number of critical partners: Workforce Continuing Education Human Resources Development Career Readiness Certification (CRC) Partners as relevant: Basic Skills Plus Program Curriculum Department Chairs Veteran Services Student Services Financial Aid 2013 HRD - CRC TRAINING ACADEMY 33 NC Back-to-Work

2013 HRD - CRC TRAINING ACADEMY 34 NCReady4Work Goal: NC will have the Nation’s Best Workforce What do we need to do as a community college system and overall workforce development system to make sure we're working efficiently and strategically and accountably to address workforce issues in North Carolina? Logistics: 2-3 Learning Summits per ‘Prosperity Zone’ Consistent agenda/framework Demonstrate best practice partnerships Colleges, local and industry leaders Capture feedback/trends for strategic development

2013 HRD - CRC TRAINING ACADEMY 35 Accelerating Transitions The Basic Skills Plus program was developed to provide employability skills, job-specific occupational and technical skills, and developmental education instruction to students concurrently enrolled in a community college course leading to a high school diploma or equivalent certificate. To accomplish this task, local colleges may use up to twenty (20%) of their State Literacy Funds to develop and implement a customized education program that features redesigned program delivery models which include learning communities, streamlined operational processes, integrated teaching strategies, contextualized instructional materials/teaching aids, collaborative partnerships, and accelerated strategies that support student success. There is an ‘Employability Skills Component’ of the program requirements which is to include Human Resources Development (HRD) and the Career Readiness Certification (CRC).

2013 HRD - CRC TRAINING ACADEMY 36 HRD 3005 – Microsoft Digital Literacy M ICROSOFT IT A CADEMY C ERTIFICATION (MOS) : MS D IGITAL L ITERACY C ERTIFICATION Through Perkins funds the NCCCS has acquired access to the Microsoft IT Academy Certification for MOS. The MOS certifications are workforce training certifications which can be implemented in both CE and CU programs. Colleges have access to MOS vouchers for Certiport testing through the ITA. A component of the larger Microsoft IT Academy learning package is the MS Digital Literacy Certification which includes both the student and instructor curriculum for industry designed base line digital literacy. Who is the Digital Literacy Curriculum for? The Digital Literacy Curriculum is for anyone with basic reading skills who wants to learn the fundamentals of computer technology. The curriculum is written at a reading level similar to that of most newspapers around the world. Learners who complete the curriculum will understand basic computing concepts and skills. What is the Digital Literacy Certificate? Candidates who receive a passing score on the Digital Literacy Certificate Test can print out a personalized Digital Literacy Certificate. The Digital Literacy Certificate is considered a "low-stakes" rather than a "high-stakes" certification because there is no proctor to verify the identity of candidates and no testing center to ensure that candidates rely only on their own knowledge to complete the test. The certificate validates skills learned for each student; it does not provide a formal proof of skills for others.

HRD Course Offerings BEST PRACTICES AND COURSE CHANGES 2013 HRD - CRC TRAINING ACADEMY 37

2013 HRD - CRC TRAINING ACADEMY 38 HRD Course Offerings: 2012 – 2013CE1 Balanced distribution between course offerings and FTE generation HRD 3001: 3004: % of courses 54% of FTE

This course provides employability skills training for unemployed and underemployed adults. The curriculum framework must address each of the six core HRD components: 1)Assessment of an individual’s assets and limitations, 2)Development of a positive self-concept, 3)Development of employability skills, 4)Development of communication skills, 5)Development of problem-solving skills, and 6)Awareness of the impact of information technology in the workplace HRD - CRC TRAINING ACADEMY 39 HRD 3001Employability Skills

TITLEHRSTITLEHRS Parenting Skills3Art of Success I24 Survival Skills I35Art of Success II24 Survival Skills II63Career Exploration I24 Customer Service for Fas70Career Exploration II24 PEER Support Specialist75#2023 Pre College Training 36 Community Interpreter Sk84Professional Dev'l Program 87.5 Customer Service for Hos88.5Citizens: Rights & Responsibilities 2.5 Child Care Worker90Interviewing Skills I 3 Cust. Serv. for Cashier/94Online Resources I 3 Call Center Associate110Interviewing Skills II 4 Web Design & Author Emp0Online Resources II HRD - CRC TRAINING ACADEMY 40 HRD 3001Employability Skills Topics for Discussion Series Course Intent Hours

This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is based on a specific occupation and includes one or more of the following topics: 1)career exploration 2)entry-level skills competency awareness 3)employability skills [soft skills] 4)job search strategies **This course should be linked to an occupational course or career pathways program offered at the college HRD - CRC TRAINING ACADEMY 41 HRD 3004Career Readiness/Pathways

TITLEHRSTITLEHRS Pathways to College 24 Basic Medical Coding Billing 60 Clerical Assistance Boot 27 HRD: Food & Bev Serv Cert 72 Career Read/Pathways: MOS 37.5 Construction Trades 72 Computers for Medical Billing 38 Carpentry Contact Hour Food Processing Institute 56 Clerical Assist for Health Care 24 HRD Pre-Nursing 60 Hospitality Skills 63 Placement Test Prep Contact Hour Triage 44 Study Skills 30 Pathways to College 24 Pre-Teller Certification 30 Career Readiness/Pathway 2 Pathways to Accounting C 36 Hrd Career Pathways-Nai 2 Advanced Med Coding & Billing 45 HRD Career Readiness/Pat HRD - CRC TRAINING ACADEMY 42 HRD 3004Career Readiness/Pathways Topics for Discussion Titles Course Intent Hours

This course provides employability skills training for unemployed and underemployed adults. The curriculum framework and the content of the instructional materials will focus on computer use skills as it relates to: 1)developing basic keyboarding 2)word-processing, and internet awareness 3)learning technology based job search strategies 4)applying for employment online 5)accessing governmental and educational resources and services 2013 HRD - CRC TRAINING ACADEMY 43 HRD 3005Technology Awareness

TITLEHRSTITLEHRS Wrkpl Comp. Skills I Span 30 Upgrading Technology Ski 58 Wrkpl Comp. Skills II Spa 30 PowerPoint for Work 24 Computer Whiz 32.5 Technology Awareness Adv 0 Computer Path I 36 Microsoft Office 2010 Be 24 Computer Path I I 36 Computer Skills at Work 57 Computer Intellect 39 Intro to Computer Skills for Work 57 Advanced Comp Tech Skills 52 Computer Skills 58 BASIC COMPUTER SKILLS -C HRD - CRC TRAINING ACADEMY 44 HRD 3005Technology Awareness Topics for Discussion Titles Course Intent Hours

Edit the text with your own short phrases. To change the sample image, select the picture and delete it. Now click the Pictures icon in the placeholder to insert your own image. The animation is already done for you; just copy and paste the slide into your existing presentation. HUMAN RESOURCES DEVELOPMENT QUESTIONS? TOPICS FOR FUTURE DISCUSSION