Signature Learning Developed by: ICE Business System Mobile Connections – Processing Adjustments and Claims (Version 2)

Data displayed is fictionalSLC Slideshow V2.0 Slide 2 The information herein (intellectual property) has been compiled by and is owned by Signature Software for the explicit use by clients and staff of Signature Software. No part of this information may be re-sold, re-used in a professional capacity by a third party or reproduced in any way without written permission from an authorised representative of Signature Software. While the information contained herein has been formulated with all due care, Signature Software does not warrant or represent that the information is free from errors or omission, or that it is exhaustive and fit for specific purpose other than general information. Modifications to this material may also occur without notice.

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To demonstrate steps required to successfully process adjustments and claims in the Signature Software Mobile Connections Module.

Data displayed is fictionalSLC Slideshow V2.0 Slide 5 Process Adjustments: Connection Adjustment

Data displayed is fictionalSLC Slideshow V2.0 Slide 6 Process Adjustments: Connection Adjustments Connection adjustment are used to change details of a connection, such as contract type, promotion, plan amount or contract duration. This may have an impact on your income and mobile debtor accounts. Click “Connection Adjustment”. 1 Select your payment program (Usually 1 for ORM and 2 for NRM). Select a date range that the contract was processed within, or tick “All” to show entire connection history. Choose to display all connections Tick the connection you wish to adjust. 5 To adjust a specific number, show “Any”. Choose your Payment Program. Click “All” in the date range and type in the service number.

Data displayed is fictionalSLC Slideshow V2.0 Slide 7 When you adjust a connection using the “Connection Adjustments” option, you are essentially re-processing that connection with the correct details. This can change the amounts of revenue that relate to that connection, and therefore your General Ledger. Re-process the connection entering the new details. Note that the parameters previously chosen will be removed when you begin adjusting. You will need to complete the connection in full. The left hand column displays details of the connection prior to adjustment, including plan and handset information, as well as the revenue related to those components. Click “Finish”. 2 Re-process the connection entering the new details. Note that the parameters previously chosen will be removed when you begin adjusting. You will need to complete the connection in full. Re-process the connection entering the new details. Note that the parameters previously chosen will be removed when you begin adjusting. You will need to complete the connection in full. 1 Process Adjustments: Connection Adjustments (…Cont.)

Data displayed is fictionalSLC Slideshow V2.0 Slide 8 The left hand column displays details of the connection prior to adjustment. The right hand column shows details of the adjusted connection. Changes are displayed in red, including changes in any remuneration attached to the connection. Review these changes before continuing. Click “Adjust”. 1 Process Adjustments: Connection Adjustments (…Cont.)

Data displayed is fictionalSLC Slideshow V2.0 Slide 9 Comments that you enter when processing adjustments are visible in the transaction history screens for that connection. They can be very useful in keeping track of why adjustments have been made. Click “Process”. 3 Enter your reason for performing the connection adjustment. Enter the date for the adjustment. Note that this is the date the adjustment will be made to your income in the general ledger. It is recommended that you leave this as today's date. 2 1 Process Adjustments: Connection Adjustments (…Cont.)

Data displayed is fictionalSLC Slideshow V2.0 Slide 10 Most adjustments that are made will have an impact on your income and mobile debtor General Ledger accounts. As such, you should take appropriate care when processing adjustments. Click “Yes”. The system will process the adjustments and return you to the main adjustments screen. 1 A dialogue will appear outlining the effect on connections and the General Ledger that processing this adjustment will have. Process Adjustments: Connection Adjustments (…Cont.)

Data displayed is fictionalSLC Slideshow V2.0 Slide 11 Click “Adjust”. 1 The left hand column displays details of the connection prior to adjustment. The right hand column shows details of the adjusted connection. Changes are displayed in red, including changes in any remuneration attached to the connection. Review these changes before continuing. Process Adjustments: Connection Adjustments (…Cont.)