UNIVERSAL INSIGHTS for MANAGEMENT WORK ETHICS & HABITS of EFFECTIVE PERSONS Managing through Wisdom VIVEKMANAGEMENT

Sunil Kumar, Coordinator, Self Development programmes MANAGING WITH WISDOM Effective habits, Creativity, Systems, & Role Clarity Summary: Understanding Self , Sense Perception & Mind Control Work Ethics Role as Ethical Decision maker Law of Work & Managing Responses Habits of Effective Persons Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Effective habits & Systems: Role Clarity

Individual and organizational Effectiveness Effectiveness depends upon our ability to respond positively and creatively, to each and every situation & in the Higher/Right direction. For positive responses and for reducing stress, we need a calm mind. Effectiveness is a function of a ‘Calm Mind’ and a ‘Holistic Worldview’, which give rise to positive attitudes to work and life, which then results in appropriate action in each and every situation. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

IQ+EQ+SQ: CALM Mind gives CREATIVITY (Right Brain) 4. Unless we practice Self-development processes on a regular, daily basis we cannot really reduce stress and calm the mind for appropriate & effective responses 5. Understanding the Principles for a ‘Holistic Worldview’ and Learning the Self-development Processes for a ‘Calm Mind’ can enhance Personal Effectiveness, and this will lead to Work ethics. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Approaches to be creative What role does innovation play in your org What guides the innovation effort What was your most recent creative idea How widespread is spirit of creativity An Idea person; Action person; Process person; People person. Are you in flow Telephone operator; Airline Loaders. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

My work linked to a great cause expands my role I survey. Why is my work important? It informs. Why? We learn population growth? Why? Govt can provide funds. Why? Welfare. So, I work for welfare of society. Higher cause! Officer: not bossing but help best results; Auto people: travel in safety; Golf Gardner: Best rounds; B’fast: Bright Start to the day Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Fix even 5 minutes to think of work, plans, critique, What if, new ideas Is there a better way, different way. Ask questions, Why, Be curious. We are fixed in what we know & believe to be true that we limit to option right in front & ignore other possibilities. Hansei: Regular Reflection. Review results. Not fault finding but what is learnt. What was to happen; what did; Why difference? Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Management & Our role as Public officers & as leaders of Society The Public/Corporate sector, managers, executives are the leaders of society today. Whatever the leaders do that becomes the norm for people to follow. Are we good role models of Society? Work done in the spirit of service & focus on higher good purifies the mind, is Ethics Quality & Ethical mind-set has to be developed Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

How do we define the quality of a manager? How do we create them? Manager: Decision maker, Role Model, Leader, Trainer, Problem solver and Inspirer of men. Change-maker: A+B+C>R Dissatisfaction with present+Shared Vision of future+Agreed first step > Resistance As one who Initiates & Implements Changes & Continuous Improvements in Services, products, and Systems Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

How to develop a Quality Mindset for TQM in organizations? People Focus; Self-control; Respect for others; Professional honesty; Openness Continuous Improvements; Problem solving approach, Quality & Excellence; REENGINEERING: Creativity; Discovery; Synthesis; Intuition; Strategy; Holistic OPEN RIGHT BRAIN Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes First fix the Direction; then walk the talk; Actions>Goals>Vision Organizations exist in society to meet the needs of people in society. Profit is our compensation for service to society. Prof. Ishikawa & Matsushita Work & worship>Work as worship>Work is worship; Work as service to God in man. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Work is Meditation with Eyes Open If a person learns to look upon all people as the Lord, he cannot have feelings of anger, superiority etc towards anybody. Working as Service to the Divine in individual beings, he will have his heart purified and be convinced in a short time that he himself is also a part of the Lord, who is none else but the eternally pure, blissful, absolute. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Conflict between Workplace & Home: Separateness to Oneness WORK: 9-5 pm Limits his role Limits his output Least possible quality Rights/demanding Looks to rules Avoids extra work Passes the buck HOME: 5pm-9am Expands/changes role Finds creative ways Continuous Improvement Serving/Giving Initiative to do best Volunteers help Does what is needed Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Conflict between Workplace & Home: ‘Separateness’ to ‘Oneness’ Needs T&D/HRD/ Incentives/ motivation to give quality, reduce costs, avoid waste Demands comforts like Son-in-law Is a servant, feels like a slave, Keeps criticizing the boss Because of feelings of ‘Oneness’, love & desire to do best does it spontaneously Does all types of work on his own & adjusts Even while sweeping feels as boss or as the king or queen Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Work is Meditation with Eyes Open: Practices/Attitudes for Effectiveness i) Devotion as Yoga - perfection through service to divine in man. Prayers and devotion to a holy name, form, quality, symbol of God. ii) Work as Yoga – achieving perfection in and through our daily routine and Quality work iii) Meditation as Yoga - achieving perfection thru’ focus on task, discipline. Mind control iv)  Knowledge as Yoga - achieving perfection thru’ study & apply knowledge of divinity in work Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

VIVEKMANAGEMENT Give autonomy, get all Even his life Give responsibility, get QQ Least time/cost Modern Management Buy-Sell Work Conflict/Power Give love, get dedicated work Quantity+Quality

Sunil Kumar, Coordinator, Self Development programmes Manager Give money, get minimum output Give love, appreciation, smile, get dedicated work – quantity/quality Give responsibility, get performance - quantity/quality, least time/cost Give autonomy, get best results Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes AN AVERAGE MANAGER Attempts to lead a good life Rich or poor his desires are never ending Wants love, wealth, power; may get or not In either case is full of desires & fears which are his motives for all actions If he thinks, he realizes his ignorance of aim & fundamental issues of life, his role in the world, etc. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Role Clarity: Top, Managers, Workers, Supervisors Managers to anticipate bottlenecks create solutions Top: To dream, draw the Vision, Exploring the environment, challenges/threats, new areas, technologies, competition Manager: i) Translate dream into Reality in terms of Projects ii) create the internal environment, systems, structures, values iii) Produce Performers -Withdraw from routine, T&D Supervisor to grow Workers: To produce Results Supervisor: To solve problems of workers, not be boss (technical, material/tools, psychological) Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Managers as Facilitators, Coach 1. Who are your Customers? Suppliers? 2. How can you satisfy them better? 3. How many people do you interact with in a day? 4. How do they rate your performance? 5. Ask: What can I do to facilitate your work? Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Growth gives happiness 6. People want to Grow 7. What opportunities can you give to your people for their growth? 8. Within your area of control, what can be done to improve productivity? 9. How can you T&D your people? 10. Be a Cheerleader, not ‘cat catching mice’ Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sharing gains of Productivity The more we improve quality, the more we improve productivity, the more we produce, the more we reduce costs and waste, the more we can all get, proportionately. Can we evolve a way to give a practical shape to this principle? Can we evolve an ‘Innovative Scheme for Sharing the Gains of Higher Productivity’? Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Producers: Continuous improvement in your area of influence, not in boss How many KAIZEN do you give per month Taking corrective and preventive action in case of errors, delays, wastages, rejects, rework, break-downs, accidents, indiscipline, or any other undesirable incidents, and minimizing such cases. Readiness to learn new skills, technology, volunteering to use them. Helping each other Each member will maintain discipline, good conduct, punctuality, time keeping, best work output. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Supervisor To be available to Producer teams when they require; appreciation, assistance, support, advise, acknowledgement, second opinion – to be friend, philosopher, guide. Nurture the producer teams like a mother. Take interest in growth of each like a Father. Look for opportunities for improvement and growth in their work and bring it to notice of Producers. Understand process fully and suggest best methods. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Manager Maximize productivity/profitability Provide data to groups on Costs, profits, wastages and suggest ways Policies/guidelines to handle recurring problems Look for emerging problems, challenges, opportunities Look for profit/productivity maximization, ideas, solutions, oneness Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Supporting Systems for BEST People should see point of change, agree with it enough to try; Know what is to be done & given skills to do it; See those in authority doing it. If people believe in overall purpose, they will try to change Org: Reporting structure; operation process; measurement-set goals/perf. App/granting financial rewards must match BEST Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

All seniors to model BEST Are org systems matching BEST expected. ‘Train staff’, but not reflected in PA system We say: Give best,customer delight; but not how & what does it mean at my work place. To change mind-set, we need time to learn, reflect, experiment, apply in STEPS Ask people to describe to others how they will apply learning in their workplace Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Pyramid contains dead bodies! From rigid structures TO ‘small business units’ reward problem solvers who identify problem, take charge, decide quickly, fix it Story: Director>Plot; HOD>Chapters, Measure P&PA; what to do better, HRD explains how PA will find high fliers & redraw career path. Top: 3 out of 10, 20% bonus, 1 bottom gets none, more>out Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Understanding Self Sense Perception & Mind Control Summary of 7th & 8th March 07 Understanding Self Sense Perception & Mind Control

COMMON HOLISTIC VISION FOR ALL MANKIND Each soul is potentially divine The goal is to manifest this divinity within by controlling nature, external and internal Do this either by work, or worship, or psychic control, or knowledge – by one, or more, or all of these, and BE FREE This is the whole of religion. Doctrines, or dogmas, or rituals, or books, or temples, or forms, are but secondary details. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Every “Work” can take me Higher towards Perfection & joy or Lower towards Chaos & misery I have infinite potential, divinity within, which is my real Self. Self is the source of all power, energy, life. My real Self is full of Bliss and therefore I can never be satisfied till I regain my blissful nature. My Self is enveloped by 5 coverings, which have to be refined by doing my duties & quality Work, to allow me manifest my full potential & regain my ever blissful nature Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Summary: Unless I purify my mind through good Choices, Thoughts, Words, Actions I can’t express my full potential for perfection & Bliss

Calming the Mind: Our instrument Both Emergency and preventive measures are available to calm the mind for an appropriate response. Understanding the Principles for a ‘Holistic Worldview’ and Learning the Processes for a ‘Calm Mind’ can Enhance Effectiveness and this will be the focus of our Program. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

“Managing with Wisdom” Work Ethics

LIFE HAS A PURPOSE & “WORK” IS A MEANS TO REALIZE IT & BE PERFECT ETHICS & HUMAN VALUES are based on the worldview of ‘ONENESS’ & SUBJECTIVE FOCUS

Work Ethics is that action which can guarantee success with Peace & joy Effective Persons are those who choose the Long term good instead of short term pleasures & can create the environment, systems & organizational structures where people are inspired to strive for the Best for the good of Society

Work (Karma) & Work Ethics: Karma yoga/religion Education for Work is based on the 3 R’s; Ethics focuses on Life Skills by which I guarantee success with joy Work is for Food, Clothing, Shelter, Promotion & Status; Ethics focuses on Work as means to realize my innate Perfection & Bliss by helping society, too. Work focuses on Money & Desires; Ethics focuses on long term good for whole humanity Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Above all not knowingly to do harm – Hippocratic oath BE rests on assumption that business ought to adhere to a socially responsible approach to decision making BE is a practical exercise of critical thinking where the goal is a corporate practice that does not foster unnecessary social harm BE is applied ethics; it involves taking pure theories, ideals, principles to Business arena Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Integrity as single most value in a manager – Chairman Unilever No one should be entrusted to lead any org/business unless he has impeccable personal integrity. What’s more, top-rung executives have to ensure that org. they lead are committed to a strict code of conduct – Louis Gerstner CEO,IBM Integrity as single most value in a manager – Chairman Unilever

Role as Ethical Decision maker

Role as Decision maker 1. As managers our primary function is to CHOOSE between various alternatives. 2. We can solve ethical dilemmas better if we ‘see’ interconnectedness between Man, Organization, Nature and Society; Oneness 3. It is our responsibility to create not just an ethical environment but a work culture where people can give their best & work together for the good of society Only 1-7 actually done

Sunil Kumar, Coordinator, Self Development programmes Choice before us Two roads diverged in the woods and I, I took the road less traveled by; and that has made all the difference - Robert Frost Every moment two choices present themselves to us; the wise men choose the ‘Long-term Good’ and attain perfection; but the fools choose the ‘Short-term Pleasant’ and go round and round in darkness. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Joseph Badaracco,Prof. B.Ethics Harvard on Ethical Dilemmas We create our destiny at those ‘Defining Moments’ when we must choose between right & right We all experience situations where we are faced with conflicting choices, between two ideals: quantity versus quality; time Vs cost Decisions taken over many years forms the very basis of our character. Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Walking the Talk How to make managers trained in practical, extroverted art of managing, learn to engage in intuitive personal process of introspection Some searching questions can help change our values and beliefs into action In work place we have three types of choice i)Personal: Who am I? ii) Org + personal: Who are we? & iii) Who is Org? Social role Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Relationship between Man, Organization & Society (Samaja) Man has Unlimited Potential; Purpose of his Work & Life is to manifest his Full Potential in & through his Daily Work Purpose of Business: Companies exist in society for satisfying the needs (not wants!) of people in that society Profit is the compensation you get for your service to society: Prof.Ishikawa/Matsushita Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

We are in a state of perpetual purposelessness - Alvin Toffler We are creating & refining our maps every moment depending upon our motives, choices, thoughts, words and actions. To create a true map needs effort. More we make efforts & try to know truth, the better will our map become. Most people do not put in the effort; their map is narrow, misleading, false, limited Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Law of Work & Managing Responses

Law of cause & effect; action=reaction ACTIONS PRODUCE RESULTS RESULTS CAN BE EQUAL TO; MORE THAN; OR LESS THAN EXPECTATION RESULTS ARE GOVERNED BY MANY FACTORS BEYOND OUR CONTROL WE HAVE CLAIM ONLY ON CHOICES OF OUR ACTIONS, NOT ON RESULTS Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Calm mind is most effective I have ‘full’ control only on my actions When I am not the only controller of results it cannot be wisdom to link my happiness or grief on results; they are not all in our hand My effectiveness reduces if my mind gets disturbed due to my feelings of elation/grief Keeping my mind calm can give best results Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes MANAGING RESPONSES I Self Awareness: Witness, watch thoughts, feelings & Emotions by standing apart Use Independent Will: power to act not just react, able to overcome ‘tendencies’ & give positive response; Can I keep promises, do right? Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes MANAGING RESPONSES II Use Conscience; Viveka, our opening to wisdom, right Brain senses what’s right Use Creative Imagination: win-win; long-term good; Bahujan hitatye/sukhaye Long term good over immediate pleasure How many years ahead can I visualize Cajole Mind like mother, teacher, police Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Better control over events leads to more joy & effectiveness Effectiveness depends upon my ability to respond to each and every situation rightly Response-ability = Responsibility For appropriate response we need Knowledge, Positive Attitudes & Skill so that we can remain calm, peaceful: So, Purity of Mind Lack of control over mind, events, & bad use of time leads to dis-ease, distress We need ‘calm mind’ for quality work or joy Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Mind as our instrument for decisions MIND is our only internal instrument, it is restless, strong, obstinate, hard to control By practice/detachment can be controlled Manas: Turned outwards; inputs data thru senses, doubting, likes/hates, pain/joy Chitta: Storehouse of all impressions:TWD All decisions are based on stored up data I can ‘change’ chitta only by counter TWD Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Habits of Effective Persons Who says elephants can’t dance Louis Gerstner; CEO, IBM (93-02)

Leadership for Excellence Be Passionate about winning; Create high performing culture; Set demanding goals, measure results, hold people accountable Be Change agents, driving org to adapt, and advance faster than competitors Tackle problems personally not preside over work of others, be visible every day with customers, suppliers, business partners Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Not only do right things but do it better, faster, oftener, more productively Praise, reward, cherish excellence Create world class process. People do what you inspect, not what you expect! No one should be entrusted leadership unless he has impeccable personal integrity Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Focus on execution ‘½ x 2 x 3’; ‘24/7/365’ Top have to ensure that the org/group they lead are committed to strict code of conduct Checks and balances; centralization Vs de-c Tough, but fair, even-handed. Playing favorites, excusing some hanging others for same offence, destroys morale & respect of colleagues.Bending rules making exception, just in this case - exception become rules Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Sunil Kumar, Coordinator, Self Development programmes Sign in CEO’s office There are 4 kinds of people:- Those who make things happen Those to whom things happen Those who watch things happen Those who don’t even know things are happening Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

Responsible persons take charge of themselves, their conduct To be responsible is a sign of maturity; to own up, be answerable, be accountable In order to be reasonable, responsibility must be limited to things within our power; To be effective it must relate to our operation of that power. Immature Adam passed the buck to Eve, who passed it to the serpent. ‘It made me do it’; we give excuses Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

How to cultivate responsibility? Only through repetitive actions Like most values, it is best developed and exercised in harmony with other values The more we practice and exercise, the more it becomes a habit; repetition > change Sow a thought, reap an action; actions > habit > character > destiny In self-development we become our disciple to control negatives: greed, anger, impulses Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes

The fruit of self control Paul: The fruit of the spirit is kindness, joy, generosity, love, peace, patience, gentleness faithfulness, & self control; Galatian5.22/23 It is our ego which stops us from enjoying the bliss of the divinity within, our real nature. Duty & Excellence purifies ego Animal man>human being>divine man Ramakrishna Mission, New Delhi Sunil Kumar, Coordinator, Self Development programmes