What is it about Coaching that inspired the BBC to set up an internal network of over 60 coaches?

History may have the answer

In the 1930s a gentleman named George Gallup surveyed his family over the breakfast table interviewing them on their favourite food and pets

About 50 years later Gallup Research conducted interviews with 1 million employees including around 80,000 managers.

Their conclusion?

“People leave managers not companies” Reproduced with kind permission, Marcus Buckingham -

What are managers & reports thinking? My day is so full, I don’t always have time to spend with my team My manager does not give me enough attention My team does not take enough responsibility My manager does not give me enough freedom My team aren’t as experienced as me and I am reluctant to delegate My manager doesn’t seem to trust me to get on with things What are managers & reports thinking? Sometimes it is hard for managers to strike the right balance My team don’t seem to do what I tell them to and I keep having to chase My manager is constantly barking orders at me I don’t know what the people in my team want I shouldn’t have to say it, my manager should know what I want Sometimes I’m not sure whether I should be telling or asking I wish my manager would make his mind up

The Evolution of Coaching How can Coaching help both manager and report? Non-directive coaching improves the performance SCORE by increasing... Self-Awareness Creativity Ownership Responsibility Empowerment

Introducing a Coaching Culture

Effective Performance Management incorporates Coaching as part of a balanced Leadership model - -

Laura Dolby, Chartered Institute of Marketing In 2009 a paper - “Encouraging Performance” - was written about the essence of practical leadership “Refreshing to see a new and positive set of ideas... asks managers to think in different ways – and that’s a good thing. A very good thing “ Laura Dolby, Chartered Institute of Marketing "This approach to leadership and team working is an outstanding example of an approach that can make a difference. During difficult times, this is what is needed.“ Professor Cary Cooper, Distinguished Professor of Organizational Psychology & Health, Lancaster University Management School -

It’s author, David Finney is the managing director of The Energy of Conversation Ltd, a company dedicated to continual performance improvement. -

The Energy of Conversation Learning & Development Services -

Development Program for Managers The Practical Leadership Development Program for Managers Program A 2 modules (introductory) Program B 6 modules (continuous development) A unique blend of coaching and training Options to augment with 1:1 coaching for key team members Unlimited email and telephone support throughout program -

The Practical Leadership Programme: deliverables

Quality assurance David Finney Fully qualified corporate & personal coach with 2 diplomas All testimonials and references can be personally validated TNS-accredited trainer with 20 years management experience Corporate knowledge of ISO Quality Standards 9001, 20252 & 27001 Experience of large-scale social, healthcare & market research projects Authorised by Sir John Whitmore to train managers to use the GROW Model Complete discretion and confidentiality assured, registered for data protection “When it comes to coaching, David is a natural. He guides, inspires and empowers in a way that gets results.” - Joy Maitland, Group Director, TNS DavidFinney@TheEnergyofConversation.co.uk

Reaching our potential through The Energy of Conversation www.TheEnergyofConversation.co.uk