Bachelor’s Program Course 109 Required Conflict Resolution

Bachelor’s Program http://LionsUniversity.org Required Courses: 101 Lions History 102 Lions Club Structure 103 Club Success 104 Effective Club Meetings 105 Dynamic Community Service Projects 106 Club Governance 107 Building Club Membership 108 Member Motivation 109 Conflict Resolution 110 Public Relations Electives (at least 5) 121 Club President 122 Club Secretary 123 Club Finances 124 Membership Committee 125 Your Board, Your Team 126 Mentoring and Orienting New Members 127 Tail-Twisting 128 Club Fun 129 Lions Clubs International Foundation 130 Beyond Your Club

Objectives Define the meaning of conflict resolution List the causes of the reactions to conflict Identify the positive side of conflict Examine core conflict management styles to determine how to reach the best result Introduce the 7 Steps to Resolution Utilizing a case study, brainstorm ways to handle conflict

Perceptions~ What comes to mind when you see the word “conflict”? A B What comes to mind when you see the word “resolution”? 1 2 3 4

What it is…

Definitions Word Definition Conflict strong disagreement between people or groups that results in often angry argument Dispute to argue about something Disagreement the state of being different Word Definition Resolution the act of finding an answer or solution to a conflict, problem, etc. Agreement an arrangement in which people agree about what is to be done Settlement terms reached in an agreement Merriam-Webster online dictionary (m-w.com)

What is Conflict Resolution? Our definition can be: The act of finding an answer or solution to a strong disagreement between people or groups Does this work for you?

Do these visuals still fit our definition?

Obstacle Obstacle Conflict Formula Dispute Conflict Person 1 Person 2 He’s not letting me… He isn’t… Dispute Conflict Person 1 Person 2 Obstacle Obstacle

What causes reactions? Dependence upon others Overlap of functions Competition of resources Differences in behavior styles Misunderstandings

Plus side to conflict~ Identify problems Change How we think Clarify our purpose

Dealing with Conflict

POLL! What has been your experience with conflict in your clubs? I’m just a bystander What conflict? I don’t see any conflict! It’s give and take - somebody wins, somebody loses I support the majority We confront and resolve

Dealing with Conflict Collaborate Compete Compromise Accommodate Observe Harmonize Bargain Force Problem solve Collaborate Compete Compromise Accommodate Avoidance High Energy & Effort Low Energy & Effort

How can we get to Collaboration?

How do we get there? When we are Accommodating, we let the other person get in the way of what we want When we are Competing, one person wants to have their way and not go along with the others needs or wants When we are Avoiding, the situation is not addressed and put off until later or maybe not at all When we are Compromising, there is an agreed upon solution but sacrifices are made by both or all involved.

POLL Who do you think should be responsible for managing Club conflict? Nobody – there isn’t any conflict President Committee Chair Past District Governor Everybody!

7 Steps to Resolution Step 1: Establish a climate of collaboration Step 2: Tackle the easy stuff first Step 3: Find out more by asking questions Step 4: Clearly explain the problem Step 5: Be willing to change Step 6: Listen for everyone’s perspective Step 7: Ask for assistance when needed

Case Study #1 Place: Whatsup Lions Club Who: You (Club President) Lion Susan (Steak Fry Committee Chair) Lion John (17 year Lion) Lion Mike (1 year Lion) Scenario: Lion Susan comes to you with an issue involving Lion John and Lion Mike.

Details – Lion John What you know about Lion John: He likes to do things the way they have always been done, because he sees it as being successful. He is very vocal about this. Because he has been in the club so long, he thinks he knows how things should be done, and he tells others what to do, whether or not they ask. Lion John is usually 10 to 20 minutes late to every club meeting; when he arrives, he spends time talking with other members before he sits down, usually in the back of the room. He is oftentimes rude and disruptive, and winds up getting fined

Details – Lion Mike What you know about Lion Mike: He tries hard to follow the rules. He is very quiet and doesn't talk much. He has conservative and traditional values. He arrives early for each meeting and for each fundraiser and often stays late.

Details - Lion Susan What you find out from Lion Susan: Lion John and Lion Mike have been assigned to work together at the Steak Fry. Lion Mike told Lion Susan he dreads the times he has to work with Lion John. He told her he’s noticed how Lion John does things and it doesn’t seem right. At the Steak Fry, Lion Mike came to his station early, but Lion John is nowhere to be seen. Lion Susan and other club members asked Lion Mike where Lion John was. Lion Mike hadn’t told anyone about Lion John’s tardiness because he was concerned members might start to associate him behaviors to be like Lion John’s behaviors. He had covered for Lion John’s tardiness in the past, and decided he wasn’t going to any more. When Lion John finally appears, with much commotion and distraction, Lion Mike tells him he should be on time for his shift and that others were looking for him. Lion John says, "Hey, I’ve been doing this job for years and you haven’t. Besides my not being here isn’t hurting anything, so mind your own business.” Tempers and frustrations start to flare between the two. Lion Susan appears in time to see what appears to be Lion John ready to push Lion Mike. Lion Susan tells them both to cool off and get to work.

Debrief #1 1. Which conflict style(s) do you see? Who is avoiding? Who is accommodating? Who is competing? Who is compromising? Who is collaborating? 2. Can we get to collaborating?

Debrief #2 Can we use the 7 steps in this scenario? Step 1: Establish a climate of collaboration Step 2: Tackle the easy stuff first Step 3: Find out more by asking questions Step 4: Clearly explain the problem Step 5: Be willing to change Step 6: Listen for everyone’s perspective Step 7: Ask for assistance when needed

Review of Objectives Define the meaning of conflict resolution List the causes of the reactions to conflict Identify the positive side of conflict Examine core conflict management styles to determine how to reach the best result Review 7 Steps to Resolution Utilizing a case study, brainstorm ways to handle conflict POLL!

Access the quiz from the course page: To receive credit from Lions University: Access the quiz from the course page: http://www.lionsuniversity.org/bachelors/b109/ Take the QUIZ

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