4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Innovations in Employment Assuring that Employment for All means all persons with disabilities

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) An evolution of concepts leading to employment Serving the Best – Creaming Hire the Handicapped – Altruism Train and Place – Training job ready applicants to meet employers demands Place and Train – Using employment supports to meet employers demands Job Carving – Removing difficult tasks from job descriptions Unbundling demand – Negotiating jobs that meet employer needs/benefits Marc Gold & Associates©2

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Employment Innovations Customized Employment Discovery Visual Resumes Employer Needs Analysis Seven Phase Sequence Reviving Job Analysis Work Task Personal Assistance On the Horizon: Personal Digital Support Marc Gold & Associates©3

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©4 But what about Jennie, a young woman who never considered a working life much less what she might want to do?

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©5 She was employed at a logistics company for a year and a half…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©6 Jenni now works at a local gas company using customized supported employment…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Clarifying Supported Employment and Customized Employment The concepts are compatible but distinct and they come from the same value set – to assure access to employment for persons with significant disabilities. There has been confusion as to the distinctions between these two valuable approaches. Marc Gold & Associates©7

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Supported Employment Essentially, SE provides post employment support to employees and employers who are felt to need additional support to achieve employment success. In typical Rehab practice, supported employment is referred to competitive in that open demands of employers are being met. Marc Gold & Associates©8

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Supported Employment Often focuses on open jobs Provides job coaches to assist both employees and employers Most funded supports occur post employment Pre-employment supports and services are not stipulated in statute Marc Gold & Associates©9

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Customized Employment Essentially, CE provides a set of services prior to employment that are designed to tailor the employment relationship in ways that meet both job seeker and employer needs/benefits. CE attempts to avoid the barriers created by job descriptions by unbundling demands through voluntary negotiations with employers. Marc Gold & Associates©10

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©11 Customized Employment According to US/DOL: Customized employment means individualizing the employment relationship between employees and employers in ways that meet the needs of both. It is based on an individualized determination of the strengths, needs, and interests of the person with a disability, and is also designed to meet the specific needs of the employer.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©12 Unbundling demand Employers have typically met needs by bundling demands into job descriptions. Job seekers with complex lives often dont have the whole package to offer. Customized Employment allows employers to unbundle demand and to take advantage of discrete competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©13 Areas of Employer Benefit Unmet Workplace Needs: This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be. Tasks better performed by others: This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers. Specific benefit to enhance business: This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seekers specific competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) The Employment Matrix Marc Gold & Associates©14 There are job seekers who will not need either SE or CE to become employed and to stay employed There are job seekers who will need CE to become employed but will not need SE to stay employed There are job seekers who will not need CE to become employed but who will need SE to stay employed There are job seekers who will need both CE to become employed and SE to stay employed Natural Supports and Reasonable Accommodation only Supported Employment and Natural Supports Competitive Employment Customized Employment

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©15 Multiple Source job: Local radio station Tasks from: Reception DJs Advertising Station manager

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©16 Multiple Source Job: Performing various jobs within a music store – set-up, cleaning…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Discovery Discovery consists of looking at the same thing as everyone else and thinking something different Albert Szent-Gyorgyi (Nobel Prize winner who discovered Vitamin C) Marc Gold & Associates©17

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©18 The role of discovery Discovery provides, in a non-traditional, common-sense form, the information needed to determine the strengths, needs, and interests* of any person with complex life issues. This is accomplished by simply addressing the question, Who is this person? * From DOL/ODEP definition

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Self-concept Activities & Experiences Close friends Extended family/relatives Educators Co-workers Professionals in our lives Parents We are all like pieces in a complex jig-saw puzzle Old friends Community members Who is this person?

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Discovery finds the pieces and puts them together This is who I am. Profile

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Discovery = Translation The finesse of discovery is to identify typical aspects of life and to translate those activities into Conditions for success, Interests toward employment and potential Contributions to be offered to employers. Discovery is essentially an activity of translation.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Observation of a task of life Carrying a plant to the family van

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Translated to a work task Materials handling

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates24 The Visual Resume The Visual Resume offers an alternative when applicants do not have persuasive written resumes and experiences. This resume is a form of a visual portfolio that introduces job seekers who need customized employment to potential employers.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Jenni Guthrie

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Jenni is a recent graduate of Ocean Springs High School…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) She has a strong work ethic that started with performing family chores…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) In school she helped out in the cafeteria…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) And in the local library…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) She was also employed at VL Logistics for a year and a half…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Her job involved preparation of US Navy baseball caps for an embroidery machine…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Jenni Guthrie is: The daughter of Foley and Sheree Ransom. A 1999 graduate of Ocean Springs High School with a Special Education diploma. A member of St. Johns Episcopal Church A life-long resident of Ocean Springs. A young woman who wants to stay and work in her local community.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Jenni is looking for an employer who has needs in the following areas: 1.Material/product delivery 2.Envelope stuffing 3.Stapling/stamping 4.Production tasks 5.Packing, unpacking, labeling 6.Sorting/folding 7.Putting things up/straightening 8.Material sorting 9.Recycling 10.Assisting/helping

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©34 Employer Needs Analysis Unmet Workplace Needs: This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be. Tasks better performed by others: This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers. Specific benefit to enhance business: This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seekers specific competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©35 Employer Needs Analysis Each unique workplace has needs Job Developer During Job Development, the Job Developer negotiates to perform a Needs Analysis

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©36 Employer Needs Analysis: During each employer contact An Employer Needs Analysis most often negotiated during job development. The analysis typically occurs on the second or third interaction with an employer and often follows the tour of the business. A Needs Analysis may take from 1 – 3 hours or more to conduct, depending on the number of workplace areas to be examined and the size of the business.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Using a Needs Analysis Form Observations of Employees:Frequency Unmet Unbundled Benefit to Need TaskEmployer 1. Stocking salad bar (C) 30 min. X 2. Cleaning salad bar (C)15 min. X 3. Specialty salad prep (C)3/dayX 4. Searching for misfiled documents (B) 30 min. X 5. Copying records (R)10/week X 6. Assisting with excess copying (B)2/day X 7. Making coffee (B/R)3/day X 8. Answering phone during lunch (B)1/day for 1 hr.X 9. Preparing certified20/week X letters (B) Marc Gold & Associates©37

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Job Analysis Job Analysis involves a cultural analysis of an employment setting as a starting point for preparation of a supported employment job. Job analysis begins during discovery and continues during job development. It culminates after the job has been negotiated.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Formal Job Analysis The formal job analysis is performed after an employer agrees to a customized job description for an applicant with a disability. However, the job analysis begins by focusing on the ways, means and people of the work setting before considering the potential need for accommodations, modifications and specialized support needs of the employee.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Job Analysis : Starts with the Employer The provision systematic instruction within community work places requires the maintenance of a carefully balanced equation in which powerful forces must be acknowledged and finessed: Natural Features of the Work Setting and, Individual Learner Needs

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) The Seven Phase Sequence The Complete Roadmap 1.Determine Natural Ways 2. Determine Natural Means 3. Identify Natural People 4. Facilitate Successful Performance ? Yes? Proceed to new task(s) No? 5. Support/Substitute for Natural People 6. Suggest more effective Natural Means 7. Adapt/Modify Natural Ways No?

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Work Task Personal Assistance versus Job Coaching Job Coaching is distinguished from Workplace Personal Assistance by the intent of the supports. Work Task Personal Assistance providers perform aspects of work tasks the participant is unable to do without assistance without fading. Job Coaching is intended to teach the individual to perform the work tasks independently and then fade.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Work Task Personal Assistance

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Work Task Personal Assistance