1 Mobility Management 17 th Annual Transportation Training and Technology Conference Florida Commission for the Transportation Disadvantaged August 18 th, 2009

2 Overview of Presentation Background Background APTA Application APTA Application Case Studies Case Studies Conclusion Conclusion

3 Background strategic approach A strategic approach to managing transportation resources that emphasizes – –moving people instead of moving vehicles – –the discrete travel needs of individual consumers – –making visible improvements to the effectiveness, efficiency, and quality of the travel services being delivered – –improving the information available about those services. process A process of managing a coordinated community-wide transportation service network comprised of the operations and infrastructures of multiple trip providers

4 Background A focus on individual needs, not on moving the masses Offering a full range of travel options to the single-occupant auto A focus on innovation, changing usual business practices Cultivating partnerships and multi-agency activities Offering a single point of access for customers to multiple travel modes Applying advanced technologies Coordinating community-wide planning, with transportation influencing land use and zoning decisions Ensuring transit-friendly designs in long-range plans Receiving business community support as well as local governmental support

5 Background The law defines mobility management as “short-range planning and management activities and projects for improving coordination among public transportation and other transportation service providers.” – –Operating transportation brokerages to coordinate service providers, funding resources, and customer needs; – –Coordinating transportation services for older adults, individuals with disabilities, and individuals with low incomes; – –Supporting local partnerships that coordinate transportation services; – –Providing travel training and trip planning activities for customers; – –Developing and operating traveler call centers to coordinate travel information, manage eligibility requirements, and arrange customer travel; and – –Planning and implementing the acquisition and purchase of intelligent transportation technologies

6 Background

7 Background

8 Background

9 APTA

10 APTA

11 APTA Mobility management is a strategic approach to service coordination and customer service that is becoming a worldwide trend in the public transportation sector. The expectation is that, over time, transit agencies should move beyond the traditional role as operators of fixed-route service and assume a broader role in coordinating the full range of mobility services in their communities

12 Case Studies - SamTrans

13 SamTrans

14 SamTrans

15 Case Studies – Denver RTD

16 Case Studies – SMART, Detroit

17 Case Studies – Tri Met, Portland

18 Others Pace – help to manage ADA process Albany – multiple municipal partners SANDAG – combined highway and transit planning – hot-lane with transit Wisconsin – key mobility management state, 52 mm already hired, under auspices of new state mm office

19 Mobility Services for All Americans “MSAA” US DOT effort to widely disseminate technology in the transportation industry Initial efforts involved funding 8 pilot projects to develop a “systems engineering” approach to developing “one call” centers in regions Worked with an industry steering committee to take the work from the pilot programs and work through issues of communication and transferability once the pilots moved forward

20 MSAA USDOT funded three of the original 8 pilots for funding to move to phase 2 implementation USDOT and their contractor have set up a website to share information broadly within the industry www. MSAA-TMCC.org

21 Next steps Desire to institutionalize Mobility Management Creation of a “Mobility Management Partnership” between APTA, CTAA, TLPA, and Easter Seals Project Action FTA objective to cement UWR objectives into their performance planning with grantees

22 Next steps Goal to drive the message and develop the infrastructure Goal to drive the message and develop the infrastructure –Provide technical assistance to mobility managers –Establish a national communication process –Develop national education opportunities –Communicate best practices –Create certification process

23 Questions?