Business Process Concepts Enterprise Processes Inputs Activities Outputs Typical Operational or Project PerspectiveFor ICT teams, outputs translate to: 1.Info Systems 2.Online Services 3.ICT support services 4.Application Packages 5.etc Hmmm What’s the business value? Hmmm What’s the business value? VALUE Resources Resources

Key Highlights & Practice Perspectives of Lecture 7 Concepts Business Process Modelling

Do a search on “program logic” Discuss what this means and how it would change the Business Process Paradigm? Enterprise Processes Inputs Activities Outputs VALUE Resources Resources

Program Logic Perspective Enterprise Processes Inputs Activities Outputs Short-termOutcomes Outcomes Mid-termOutcomes Outcomes Long-termOutcomes Outcomes EnvironmentImpact Economic Impact Social Impact Objectives Realises Often the Missing Parts in ICT Projects These Outcomes Define How do the ICT outputs translate to business objectives’ achievements? Value Value is positive impact Customer Satisfaction Measures Quality Measures Needs /Wants Fulfilment Measures Competitive Prices

Program Logic Perspective Enterprise Processes Inputs Activities Outputs Short-termOutcomes Outcomes Mid-termOutcomes Outcomes Long-termOutcomes Outcomes EnvironmentImpact Economic Impact Social Impact Objectives Strategic Portfolios, Programs & Projects Realises Transform Measured by Objectives Aligned KPI Measures

Cross / Horizontal / Common / Shareable Processes Porter’s Theory Influence in BP Engineering Enterprise Processes Inputs Activities Outputs Vertical / Specialised Processes Vertical / Specialised Processes Eg Porter’s Secondary Value Activities Eg Porter’s Primary Value Activities VALUE

BP Metrics & Measures Measurement Attribute’s quantity units Measurement Attribute Volume m3m3 m3m3 oz litres Quality downtime Delivery time No of Errors

BP Metrics & Measures Activity RateNo of Work Steps Completed / Day Output rateAverage units completed per hr or week ConsistencyDefect rate Productivity Output/Input Ratio Cycle TimeElapsed start to finish time Down TimeTotal hours operation shut-down SecurityNo of process non compliance within a time period *

BP Modelling Techniques The Common Techniques USE Diagrams Data flow diagrams Activity diagrams Event Process Diagrams Different Symbols & Modelling Rules

BP Modelling Perspectives Logical Model Physical Model Current As is ModelsCurrent Models Future To be ModelsFuture Models Business Process Models

Business Process Reengineering Logical Model Physical Model Current As is ModelsCurrent Models Future To be ModelsFuture Models Identify Weaknesses & Strengths Close Weaknesses & Sustain Strengths Close Current Practice Analysis Future/Improved Practice ID Strategic Req Inc Strategic Req

BP Modelling Uses Logical Model Physical Model Current As is ModelsCurrent Models Future To be ModelsFuture Models Quality Management Operating & Management Improvements Service Design & Delivery Strategic Management Core Competencies (strategic services) Dev Strategy Implementation