Asking for and giving personal information At an international conference : A A Malaysian 1.Greet B 3.Ask B where he works 5.Show your surprises because your sister also works in B’s company. 7.Tell B the department’s name. 9. End the conversation B An Indonesian 2.Start the conversation by introducing yourself to A 4.Tell A where you work. 6.Ask A which department A’s sister work. 8. Tell A that you’re going to give A’s regard when you see A’s sister.

Talking about past events, talking about color and prices Situation : You just lost a laptop A A Colleague 1.Start the conversation by greeting B and ask B why s/he looks sad. 3.Show your sympathy. Ask B what s/he is going to do. 5.Suggest B to buy (name the brand of laptop). 7.Give recommendation. 9. Tell B the price. B A Colleague 2.Greet A. Tell A you just lost your laptop. 4. Tell A that you’re going to buy a new laptop and ask for a recommendation. 6.Ask what color you should buy 8.Ask about the price 10. Thank A for the information and end the conversation.

Asking for Location At an office A A Colleague 1.Greet B 3.Ask B what is he doing. 5.Tell B the location of the CD player and the whiteboard eraser. 7. End the conversation B A Colleague 2.Start the conversation by greeting A. 4. Tell A that you are looking for a CD player and a whiteboard eraser for the presentation. 6.Thank A 8. Say goodbye

Talking about past events Situation : You just lost a laptop A A Colleague 1.Start the conversation by greeting B and ask B why s/he didn’t attend the seminar 3.Show your sympathy. Ask B what happened 5.Tell B you’re glad s/he’s Okay. 7.Tell B about the seminar. B A Colleague 2.Greet A. Tell A you were hospitalized. 4. Tell A the reason you were hospitalized. 6.Ask what’s the seminar about. 8.Thank A and end the conversation

Describing People Situation : New employee asking information A A New Employee 1.Start the conversation by greeting B introduce yourself. 3.Tell B you work at department (X) 5.Tell B you’re not sure. Ask about the boss because you’ve never met him before – Name – Education – Personality – Nationality – Appearance 7.Thank B for the information B A Senior Employee 2.Greet and welcome A. Ask A which department does she work at. 4. Ask A how did s/he like the new job so far. 6.Answer A’s questions : – Name – Education – Personality – Nationality – Appearance. 8.End the conversation.

Describing People Situation : At a shopping center A A Parent 1.Start the conversation by greeting B 3.Tell B you lost your son/daughter. Ask B to make an announcement. 5.Describe your son’s/daughter’s appearance. 7.Thank B. B A Information desk officer 2.Greet A. Ask A what you can do for him/her. 4. Ask for A’s son/daughter’s appearance (i.e. age, physical description, his/her outfit, name)) 6.Announce over the P.A. about A’s missing person. 8.End the conversation.

Describing People Situation : on the phone A 1.Start the conversation by asking for B 3. Tell B that you’re a friend of B’s friend and you would like to meet B. 5. Describe yourself to B. Ask for B’s physical features. 7. End the conversation B 2.Greet A. Ask A what you can do for him/her. 4.Agree to meet and decide the place to meet. 6.Answer A’s questions. 8. End the conversation.

Describing People Situation : At the office canteen A 1.Start the conversation by greeting B 3. Tell B that you heard s/he is single again. Ask B if s/he wants to be set up for a blind date. 5. Answer B’s questions. 7. Answer B’s further questions B 2.Greet A. 4. Agree. Ask if A has someone’s special in mind. Ask about his/her physical descriptions. 6.Ask for his/ her number. 8. End the conversation.