CA's Management Database (MDB): The EITM Foundation -WO108SN

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 2 Abstract -An integrated Management Database (MDB) is an important foundation for achieving effective Enterprise IT Management, this session describes what CA’s MDB is and the value it provides.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 3 CA’s Vision Enterprise IT Management (EITM) is CA’s vision for how to unify and simplify the management of enterprise-wide IT Application Environments Assets Users Business Processes IT Services Manage and Secure UnifySimplify

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 4 EITM – Unify and Simplify It All Business Service Optimization Security Management Storage Management Enterprise Systems Management Application Environments Assets Users Business Processes IT Services IT Processes & Best Practices Manage and Secure

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 5 EITM - Manage & Secure It All Business Service Optimization Security Management Storage Management Enterprise Systems Management Application Environments Assets Users Business Processes IT Services IT Processes & Best Practices Manage and Secure

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 6 Agenda -All about the MDB -Deployment topics -Support for standards

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 7 The Problem – In General -Too many databases -Complex to manage -Require lots of labor -Capital under-utilized -Vulnerable infrastructure

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 8 The Problem – Disparate Management Data -Too many versions of the truth -If you don’t know what you have, how can it be managed Life Cycle Data Operations Data Service Data Security Data Storage Data

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 9 Benefits of CA’s Solutions -CA solutions provide comprehensive, integrated, modular and real-time solutions to: -Manage risk -Improve service -Control costs -Align IT investments with business needs

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 10 Built on CA’s Integration Platform -The CA Integration Platform is the foundation made up of a set of shared services providing tight integration: -Consistent user experience -Integrated data -Integrated processes and workflows -Common policy -The CA Integration Platform also contains a rich set of management and security services that deliver consistent definition and behavior

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 11 CA’s EITM Integration Platform Integration Platform Service Oriented Architecture (SOA) WSDMWS-ManSAMLSMI-SOMA-DMWS-CIM … Identity & Access Event Discovery Agents Schedule MDB … … Workflow Rules & Policy Messaging App Server Modeling UI Services … ESM Security Storage BSO

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 12 MDB: A Management Service -Full spectrum of management data -Integration at the data level -Flexible deployment options -Management for high performance -Support for open standards and best practices

The Value of Data Integration

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 14 Full Spectrum of Management Data -Assets and inventory -Business processes -Events -Organization/people -Policy/rules -Schedules/workflows -Service -Software configurations -Internal management data -Management metadata -Product settings Assets Product Settings Management metadata Organization/ People Business Processes Service Policy/ Rules Events Schedules/ Workflows Software Configurations

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 15 Increased Visibility -Requires single source of IT management data -Speeds decision making -Enables automation

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 16 Management Intelligence

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 17 Eliminates Redundancy -Reduces maintenance and administration -Integrates at the source -Results in fewer data errors

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 18 Extensible Definitions -Customers and third parties can extend schema -Allows integration beyond CA products -Enables sharing of data -Removes redundancy and keeps data synchronized -Eases administration

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 19 MDB Data Access Options -Data transformer -Moves data between MDB and other systems -Basis for hub and spoke deployment option -Supports XML as data source or target -Example: UAPM import of SMS data -Formal Object Interfaces -Delivered with some products -Enable integration at a higher level -Ex: NSM Worldview API, ServiceAware for Service Desk -Custom data integration -Programmatic access to read and write the MDB directly -Native SQL, ODBC, JDBC available -Reporting and Data Mining -Data stored in a relational database management system

Deployment Options

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 21 A Single MDB -Applications share a MDB -More applications provide richer data -Little integration required

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 22 Multiple MDBs -Uses more than one MDB -Integration may be required -Product specific -Distributed query -Replication

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 23 External Product Integration -Integrates data from external and 3 rd party sources -Provides data from the MDB for use in other applications/products

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 24 Relational Databases Supported -Ingres r3 -SQL Server SQL Server Oracle 10g Release 2

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 25 Database Server Requirements -Enterprise utilization and access -Disaster recovery planning required -Cluster support for high performance -64-bit enabled

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 26 Security and Availability -Single schema eases security -RDBMS integrates with OS security -Online or offline backup -BrightStor ARCserve

Standards

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 28 MDB and ITIL -CA products used to implement ITIL processes store data in the MDB The ITIL Process Model Business, Customers, Users Service Desk Incident Management Problem Management Change Management Release Management Configuration Management Service Level Management Availability Management Capacity Management Financial Management IT Service Continuity Management Network, System, DB & Operations Managements Customer Relationship Managements Security Managements

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 29 MDB versus CMDB -The MDB stores information about assets and configuration items such as: incidents, problem, change orders, capacity, finance, current state and a great deal more -Can be used to support CMDB requirements -Does not provide federated CMDB capabilities -In general, is not a CMDB

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 30 The MDB and DMTF/CIM -CA has belonged to DMTF since inception -Network and system management portions of MDB schema were designed based on early releases of CIM -MDB & CIM are not the same thing -MDB is a complete definition of the management information required by CA products. -MDB is a relational database -Common Information Model (CIM) provides a vendor independent abstraction layer defined as an object model -CIM interfaces to the MDB are being considered for the future

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. 31 Summary The MDB Management Service helps to: -Manage risk -Ensure security and data availability -Help meet corporate compliance / governance requirements. -Support open standards and best practices -Improve service -Manage availability and performance of the infrastructure -Real time data, not warehoused -Flexible deployment options -Control costs -Optimizing IT assets due to improved visibility to data -Easy to deploy -Less management required -Align IT investments with business needs -Make informed management decisions -Determine real cost of IT -Ensure effective utilization of staff and resources

Questions & Answers