MSIT200 Business of IT 微软IT业务 2017年4月6日11时35分 MSIT200 Business of IT 微软IT业务 Paul Wang 王正忠 IT Director – North Asia 北亚区IT总监 Microsoft Corporation 微软公司 © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Agenda 内容提要 Microsoft IT 环境 Financials & Budget 财务和预算 Federated IT Model 联盟式的IT模式 Strategy 战略 The CIO Mindset CIO的思考方向 Governance 管理 Model Enterprise 模范企业

微软的 IT 规模 Microsoft IT 90K+ 电子邮箱 3M+ 内部邮件/天 10M+ 外部邮件/天 2017年4月6日11时35分 90K+ 电子邮箱 3M+ 内部邮件/天 10M+ 外部邮件/天 > 80% of 邮件被过滤 125K 被隔离/月 100K+ Intrusion attempts/probes/scans per month >400+ 应用程序 >200+ tools 单个 SAP instance 1.9TB >300K 网络设备 >120,000 管理的 用户机 >10,000 服务器 Dublin Redmond Silicon Valley Charlotte Tokyo Microsoft IT 60K 员工 45K 第三方/合同员工 3500 IT Employees 441+ Buildings in 89 countries 26M 语音留言/月 7M Remote Connection/Month Singapore 441+ 全球支持点 150+ 转变为互联网连接 Johannesburg 电子邮件的物理地点从70个整合到 6 Exchange server 123 to 35 156K Team sites, 5.6 TB data 48K Mysite © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Decreases maintenance delivery 2017年4月6日11时35分 IT Spending 花费 花费细节 People 72% Data & Voice 16% Hardware 5% Facilities 5% Software 2% FY05 Breakdown Functional View Budgeting The challenge for Microsoft’s IT group is the same as for other enterprise IT organizations, balance IT growth with business needs. IT costs are “pooled” into groups that match the businesses, for example sales and marketing. In addition there are “shared” services, such as the network, that are allocated to all groups on a per headcount basis. Budget decisions are primarily driven in two ways. “Push” decisions are made by central IT and determine the scale, speed, cost/benefit and scope of technology deployments. The majority of IT infrastructure budget decisions fall into this category. This has the advantages of low administration overhead and great flexibility in the regions and among the core business as to their investment strategy. Optional IT client services, such as a local wireless LAN, unified messaging and Mobile Information services, are categorized as “Pull” budget decisions. Business leaders make these IT investment decisions based on their individual business priorities and local cost structures. These projects are installed, secured and administrated by central IT, but funded from local budgets. Finally, for some of the greatest IT cost drivers, a “per-unit” cost basis is used. For example, line-of-business (LOB) applications that drive infrastructure costs in the data center for servers, backup, monitoring, and so on are charged a per unit cost to their internal budget. For example backup services are charged per gigabyte (GB) per month, and data center floor space costs are allocated on a “rack unit” basis. This best practice helps control central IT infrastructure costs and encourages LOB developers to make good decisions regarding shared services, data retention policies, server consolidation and network bandwidth consumption in their design. The Push budget for FY02 was flat year-over-year in dollars, while the company revenue and headcount grew around 10 percent. Sales and Support IT (SSIT) Operations IT (OpsIT) Administration IT (AdminIT) Business Group IT (BGIT) Technology Integration and Planning (TIP) Messaging and Collaboration Services (MACS) End User Services (EUS) Applications 60% App Development (29%) App Support (31%) Infrastructure 40% Network (14%) Data Center (7%) Employee Services (5%) Voice (5%) Helpdesk (5%) Security (3%) 30% New Capability 70% Sustaining & Running Existing Capability 45% 55% Existing Capability Increases value Decreases maintenance delivery © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

IT Budget Process 预算流程 Move the Budget to the Decision Owner 决策者 Infrastructure = CIO Applications = Business VP’s Push and Pull Process 资金来源 Push core infrastructure costs Pull menu of additional Services Global IT Infrastructure Cost Pool 全球基础架构花费 P&L user allocation of IT cost 按人数分配 Server charge back model 按服务器分配

Federated IT Model 联邦式IT模型 2017年4月6日11时35分 Federated IT Model 联邦式IT模型 Corporate groups Sales and Marketing Business Segments Solid to CIO Dotted to CIO Finance, HR, LCA Operations IT Services Sales and Marketing MBS Server & Tools H&E OEM MSN Admin IT OPS IT XIT Services IT Sales IT MBS IT Server & Tools IT H&E IT OEM IT MSN IT Enterprise Apps Planning, Architecture, and Governance IT Infrastructure & Client Services Information Security & Privacy © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

The CIO Mindset 思考方向 Balance 平衡 between: Strategic 战略性 Risk (R) 风险 Demand (D) 需求 Value (V) 价值 Strategic 战略性 High Potential 高潜能 Information Worker (D+R) BI; EPE; Mobility (D+V) IP Telephony (V) Latest technology (D+V+R) LCS (V) Model Enterprise+ (D+R+V) Integrated Innovation (V) Core 核心 Support 支持 “First and Best” (V) Trustworthy Environment (R) Model Enterprise (D+V+R) Operational Excellence (D) Helpdesk Support (D) Network (D) DC Operations (D)

Microsoft IT Strategy 战略 2017年4月6日11时35分 IT Objectives 目标 Strategy Pillars 战略支柱 Be Microsoft’s First and Best Customer Run World Class IT Protect Microsoft Digital Assets Drive productivity for our customers, clients and partners Empower 激发生产力 – Help our customers, clients and partners drive productivity with great services, guidance and solutions Simplify 简化技术环境 – Simplify our technology environment and focus investments in core objectives Protect 安全保护 – No hacks or impacting attacks and total compliance © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

IT Health Scorecard 健康记分卡 2017年4月6日11时35分 IT Health Scorecard 健康记分卡 Application and service availability 应用和服务可用度 Incident response 事件响应 Data protection 数据保护 Product adoption 产品采用 User satisfaction 用户满意度 Internal controls 内部控制 © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

MOF Microsoft Operations Frameworks 运营框架 操作 Operating 支持 Supporting 改变 2017年4月6日11时35分 Microsoft Operations Frameworks 运营框架 操作 Operating 服务的监督 & 控制 Service 安全的管理 Security 网络的管理 Network 系统的管理 Systems 工作表 Job Scheduling 存储管理 Storage 输出管理 Print/output 目录管理 Directory service Service Level Management Capacity Mgmt Availability Mgmt Financial Mgmt Change Mgmt Configuration Mgmt Release Mgmt 支持 Supporting Service Desk 事件管理 Incident 问题管理Problem MOF 改变 改变的管理 Change 设置的管理 Configuration 发布的管理 Release 优化 Optimizing 容量管理 Capacity 可靠性管理 Availability 财务管理 Financial 工作量管理 Work Force 服务可持续性管理 Continuity 服务级别管理SLA Service Monitoring and Control System Admin Security Admin Network Admin Incident Mgmt Problem Mgmt Service Desk © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Security Strategy 安全战略 2017年4月6日11时35分 Security Strategy 安全战略 Mitigate risk to the infrastructure through implementation of four key strategies 减少风险 1. Secure the Network Perimeter 网络区域 Secure Wireless Smart Cards for RAS Secure Remote User Next Generation AV Messaging Firewall Secure the Network Interior 网络内部 Eliminate Weak Passwords Acct Segregation Patch Management NT4 Domain Migration IPsec Segmentation Smart Cards for Admin Access 3. Secure Key Assets 重要资产 Secure Source Code Assets Lab Security Audit Enhance Monitoring and Auditing 监控与审计 Secure Environmental Remediation Automate Vulnerability Scans Database Forced Patching Automatic Port Shutdown Helpdesk Process © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

IT Governance 管理 Reasons for IT Governance原因 IT Responsibilities 责任 Security & Privacy 安全和隐私 Maximize IT investment 投资效益 IT and business alignment 统一目标 IT Responsibilities 责任 Infrastructure 基础架构 Applications 应用 Policies vs. Guidelines 政策与指导方针 Data 数据 Client (User) Awareness 客户了解度 Exec support + Pick the battles + Incremental progress 领导支持 + 技巧应战 + 循序渐进

Model Enterprise 模范企业 Drivers 驱动因素 Enablers 激发因素 Outputs 结果 “Model a continuously optimized Enterprise Infrastructure utilizing Microsoft products & operations principles” 利用微软产品和运营原则来构建一个持续优化的企业基础架构 Drivers 驱动因素 Value + Cost + Risk 价值 + 成本 + 风险 Enablers 激发因素 Technology + Governance 技术 + 管理 Outputs 结果 Infrastructure Consolidation 基础结构整合 Move to Internet Reduction in “Sustainer” $ IT Spend 降低维护成本 More Secure; Faster to react 安全快速 Efficient and Effective 立竿见影

Model Enterprise++ 模范企业++ Application Servers / Governance 应用服务器/治理 Network + Telephony 网络 + 电话系统 Lab Consolidation 实验室整合 Data Center/Server/Storage Consolidation 整合 64 Bit Computing 64位计算 Client Usage & Behaviour – “Value Realization” 客户使用行为 – “价值实现” Windows Vista

Key Enablers Windows Server 2003 Exchange Server 2003 2017年4月6日11时35分 Key Enablers Windows Server 2003 Greater Scalability 可扩展性 Greater Availability 可使用性 Reduced Administration 管理 Exchange Server 2003 Scalability可扩展性 Compression 压缩 Cache Mode 缓存技术 Office System 2003 MOM2005 SMS2003 Products and Technology Windows Server 2003 Exchange Server 2003 Office System Active Directory was common thread to pull it together © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Additional Enablers Economic realities 经济现状 2017年4月6日11时35分 Additional Enablers Economic realities 经济现状 IT Governance / Risk 管理 / 风险 Hardware advancements 先进的硬件 Telecom advancements 先进的电信 Decreased communication costs 通讯费用降低 CIO influence at the CxO table 影响力 Catalysts and Background This section discusses key catalysts that enabled the consolidation work, as well as a background on the definitions for a discussion on server consolidation. Multiple factors enabled the consolidation work. The factors range from the reduction of Exchange Server 2003 infrastructure to improvements in Outlook 2003 client functionality and Windows 2003 Server clustering improvements. Also, hardware improvements, decreased communication costs, increased backbone bandwidth availability, and new connectivity options contributed. Key Catalysts Hardware Improvements—The Microsoft IT Data Center and Server Consolidation Strategy is based on several industry trends. The industry standards for server performance are becoming the same as mainframe class servers. Some examples of performance features include physical and logical partitioning. Virtual machines provide a software feature that mimics the performance of a hardware device. Hot swap techniques allow replacing a hard drive, a CD-ROM drive, a power supply, or other device with a similar device while the computer system that is using the device is in operation. Also, 64-bit servers are replacing 32-bit servers. Dense, low-cost blade servers and rack-mounted servers are centrally managed with integrated communications functionality. Storage has been consolidated and managed with system area networks and file servers. Decreased Communication Costs—Overall, communication costs have decreased because of improvements to equipment and software. These improvements enabled cost-effective geographical consolidations. Management and operations tools have reduced labor costs and made operations easier to accomplish remotely. Backbone Bandwidth—Worldwide, WAN backbone bandwidth has both increased in availability and decreased in costs. For example, substantial savings in negotiated rates, of up to 40 percent, have been secured for Microsoft’s North American network. Additionally, some savings in backbone bandwidth have been generated by moving offices to the Internet Connected Office model. This will continue to drive savings. New Connectivity Options—Broadband connectivity options such as DSL and cable modems are options that are relatively new to the enterprise IT environment. These options are used in ICO implementations and save significantly over the cost of leased carriers. Product Improvements—Windows Server 2003, Exchange Server 2003, and Office 2003 improvements contributed significantly to consolidation efforts. Windows Server 2003, Enterprise Edition provides clustering support that is essential for critical e-commerce and LOB applications, and includes a number of improved and new features related to storage and file system scalability, performance, and reliability. Exchange Server 2003 increased its mailbox server capacity and hosts many more users on a single mailbox server. The Exchange Server 2003 backup strategy now uses Volume Shadow Copy service, which means that the number of users does not have to be limited in order to meet Service Level Agreements (SLAs) of performance for backup and restore functions. Microsoft Office Professional Edition 2003 supports cached mode, which enables users to be productive regardless of the quality of their network connections. In addition, Office 2003 is designed to integrate intranet technologies. © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Consolidation Outcome整合成绩 2017年4月6日11时35分 Consolidation Outcome整合成绩 Infrastructure server consolidation 基础架构服务器 51% reduction in Exchange servers Reduced from 74 to 6 sites with Exchange servers 30% reduction in global infrastructure servers Domain Controllers È 32% WINS È 53% DNS È 31% DHCP È 31% VPN È 14% Radius È 39% File È 96% Print È 75% Data center consolidation 数据中心 Eliminated 12 data centers Remote management Windows Terminal Services Event monitoring and dispatch – MOM2005 © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Consolidation Outcome整合成绩 2017年4月6日11时35分 Consolidation Outcome整合成绩 Fiscal Year 2004 cost savings 成本节省 Server Consolidation: $5M USD Data Center Consolidation: $4.5M USD Internet Connected Offices: $2M USD Target $100M USD savings over 3 years Service Levels 服务级别提升 Messaging availability = 99.99% Proactive IT Service Requests = 87% User domain controller availability = 100% 200:1 server to site services person ratio Security 安全加强 Critical security patches deployed in 72 hours Clear and enforced security standards and policies © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

In Closing… Focus on the basics and get them right! 打好基本功 2017年4月6日11时35分 In Closing… Focus on the basics and get them right! 打好基本功 What is Your CIO Mindset? Demand vs. Risk vs. Value Put the budget in the hands of the decision maker Reduce “Sustainer spend” : Invest in “Builder” Activities IT Governance Understand what’s your enablers. Be your own Model Enterprise! 建立自己的企业规范 Infrastructure Consolidation! Be model from the start (on a Windows 2003 standard platform) What is your ME++? © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

2017年4月6日11时35分 For More Information Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com Microsoft TechNet http://www.microsoft.com/technet/itshowcase Microsoft Case Study Resources http://www.microsoft.com/resources/casestudies Increase IT Efficiency: Maintain Fewer Servers http://www.microsoft.com/serverconsolidation E-mail IT Showcase showcase@microsoft.com For More Information Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com. TechNet: http://www.microsoft.com/technet/itshowcase Case Study Resources: http://www.microsoft.com/resources/casestudies E-mail IT Showcase: showcase@microsoft.com About Microsoft IT Showcase Microsoft IT Showcase is a collection of key business applications, deployment strategies, early adopter experiences, best practices and leading-edge initiatives direct from the Microsoft IT organization. IT Showcase features case studies, white papers, presentations and multimedia presentations that illustrate internal business applications, product deployment experiences and other key IT initiatives being implemented within Microsoft. Microsoft IT's Experience Early adopter: Microsoft IT is often the first to implement new Microsoft products in a production environment - and to develop line-of-business applications based on Microsoft technologies. Knowing what challenges we've faced and how we dealt with them can help you as you plan and execute similar projects. Large-scale deployments: Microsoft IT oversees worldwide deployments, both of Microsoft’s products and those of other vendors. The issues we have to deal with and the lessons we learn along the way can help you as you gear up for your own large rollouts. © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Questions? Thank You 2017年4月6日11时35分 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.