Cultural Competence and Awareness Training Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute

AGENDA Group Introductions Review Objectives for Training Define Diversity Heritage vs. Ethnicity vs. Race Discuss Culture and the Stages of Cultural Awareness Social Identities and Privilege Indicators Define Cultural Competence Latino Cultural Values Cultural Humility Case Studies and Wrap-up

INTRODUCTIONS Take 10 minutes to create a design (drawing, sketch or words that represent you) Name Organization you work with Describe your design…

OBJECTIVES By the end of the training: Participants will be able to explain the difference between diversity, cultural awareness and cultural competence. Participants will be able to look introspectively, identify where they are in the cultural awareness continuum and think of ways to progress to the next level. Participants will be able to identify four Latino Cultural Values. As a group, participants will be able to identify and discuss cultural barriers from case studies and/or in real life situations.

DIVERSITY Diversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values, abilities and beliefs as assets to the groups and organizations to which they belong.

ACTIVITY I will read a list of statements. After each one, stand up if the statement represents you and then sit down again, and so forth.

Dimensions of Diversity

Heritage vs. Ethnicity vs. Race Ancestry/Heritage is the process by which an individual acquires or becomes predisposed to characteristics of its parent. Through inheritance, variations exhibited by individuals can accumulate and cause a species to evolve. An ethnic group or ethnicity is a group of human beings whose members identify with each other, usually on the basis of a presumed common genealogy or ancestry. Ethnic identity is also marked by recognition from others of the distinctiveness of a group, and by common cultural, linguistic, religious, behavioral or biological traits. The term race refers to the concept of dividing people into populations or groups on the basis of various sets of characteristics and beliefs about common ancestry. The most widely used human racial categories are based on visible traits (especially skin color, cranial or facial features and hair texture) and self-identification.

What is Culture ? Learned Cumulative Normative Culture affects how we view the world, others, family, relationships...

Cultural Awareness “A fish only discovers its need for water when it is no longer in it. Our own culture is like water for the fish. It sustains us. We live and breathe through it.” ~ Stephanie Quappe and Giovanna Cantatore

Stages of Cultural Awareness Proficiency Unconsciously Aware Competence Consciously Aware Sensitivity Consciously Unaware Blindness Unconsciously Unaware

VIDEO “Valuing Diversity”

Questions to Discuss in Your Small Groups What did you see taking place in the video? What did you learn from the video? Think how you might be able to apply what you learned from the video at your work or personal life.

Some Cultural Blocks to Cross-Cultural Relationships Stereotyping Blindness Ethnocentrism Prejudice Oppression Discrimination Imposition Lack of Experience Fear

Social Identities and Privilege Indicators ABILITY RELIGION ETHNICITY GENDER RACE AGE ECONOMICS SEXUALITY © Cathy L. Royal Ph.D.

Kaleidoscope of Identities YOU AGE CLASS GENDER RELIGION NATIONALITY SEXUALITY RACE ABILITY © Cathy L. Royal Ph.D.

Kaleidoscope of Identities YOU AGE CLASS GENDER RELIGION NATIONALITY SEXUALITY RACE ABILITY WOMAN ABLE © Cathy L. Royal Ph.D.

Kaleidoscope of Identities YOU AGE CLASS GENDER RELIGION NATIONALITY SEXUALITY RACE ABILITY WOMAN MAN ABLE ABLE © Cathy L. Royal Ph.D.

Kaleidoscope of Identities YOU AGE CLASS GENDER RELIGION NATIONALITY SEXUALITY RACE ABILITY WHITE 25-40 y.o. HETERO-SEXUAL CHRISTIAN WOMAN MAN - U.S.A. ABLE UPPER-MIDDLE ABLE + © Cathy L. Royal Ph.D.

Stages of Cultural Awareness Proficiency Unconsciously Aware Competence Consciously Aware Sensitivity Consciously Unaware Blindness Unconsciously Unaware

Cultural Competence Cultural competence refers to an ability to interact effectively with people of different cultural backgrounds. Developing cultural competence results in an ability to understand, communicate with, and effectively interact with people across cultures.

Have capacity for cultural self-assessment To become more culturally competent a system or health provider needs to: Value diversity Have capacity for cultural self-assessment Be conscious of the dynamics that occur when cultures interact Have knowledge of different cultural practices and worldviews

Some Latino Cultural Values Familismo (Family) Gender Roles Marianismo Machismo Respeto (Respect) Fatalismo (Fate)

To become more culturally competent a system or health provider needs to: Value diversity Have capacity for cultural self-assessment Be conscious of the dynamics that occur when cultures interact Have knowledge of different cultural practices and worldviews Institutionalize cultural knowledge Develop Cross-cultural skills Adapt service delivery so that it reflects an understanding of the diversity between and within cultures 25

Systemic view System Organization Health Provider Individual

"Culture does not change because we desire to change it "Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.” — Frances Hesselbein The Key to Cultural Transformation, Leader to Leader (Spring 1999)

Cultural Humility It’s a life long process that individuals consciously enter into with clients, colleagues, friends and themselves.

Case Studies

Consider the following questions: To what extent do I understand what the client is going through? What would be the priorities to work with him/her? Have you worked with individuals in similar situations? How did you respond? What steps can be taken to address the concerns and needs of all parties involved? What are some of the personal or professional challenges you might face in helping this individual?

CONTACT INFORMATION Alexia Eslan aeslan@jsi.com (303) 262-4319 Arman Lorz alorz@jsi.com (303) 262-4321 www.proyectoideas.jsi.com