Technology & culture change The MyGov concept – FB or LinkedIn for Government? Trevor Smallwood Assistant Secretary, Cyber Security and ICT Skills Australian Government Information Management Office,  Department of Finance and Deregulation Original Material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require persmissioin.

Why ICT Policy Delivery Decision Making Information Technology

Capacity Keeps Advancing

Things Keep Changing.

(2xCost, 4xSpeed, 2xSize, 5xDefect, 10xResuse) Stratplan 1982–2002 1982 Vision but no specifics 1985 Experimental and evolutionary 1991 Common platform architecture (SOAish) High performance, high change, high value (2xCost, 4xSpeed, 2xSize, 5xDefect, 10xResuse) 1997 13 Years to complete Model 204 DBMS

Stratplan 1982–2002 Batch to Online Paper to Desktops Typing Pools 350% ROI $27B in micro welfare reform Rapidly increased responsiveness Overload in change demand

Government Online Strategy 2000 OISOs All appropriate services online As long as there is a wire in between Website wars – hierarchy or network

IT Refresh 2003-2008 $350M upgrade for eService 6 Portals Focus on New Platform Capability Enable M204 Migration Architecture Wars Opposing skunk works Suspicious business

 Policy/Technology Continuum  Policy, Delivery, Technology Futures Era Yesterday Today Tomorrow Beyond Perspectives  Policy/Technology Continuum  Policy Strategy Safety Net Participation Attainment Contribution Policy Target Symptoms Barriers Causes Capabilities Policy Driver Poverty Economy Well-being Leadership Citizen Focus Circumstances Behaviour Responsibility Creativity Delivery Outputs Payments Referrals Enablers Resources Delivery Structure Central Local Virtual Utility Value Model Value Chain Value Shop Value Network Value Pool Application Architecture Procedural Service Oriented Event Driven Self-adapting Technology Focus Database Connectivity Embedded Intelligent Locus of Contact Processing Agency Provider Nodes Individual Environment Delivery Provisioning Assessment Service Offer Orchestration Access Style Reactive Proactive Preventative Constructive Welfare Policy Example Reactive Proactive Preventative Constructive

Gov 2.0 2010- Improved democracy (accountability) Improved democracy (participation) Building Value Connected Service Delivery Nervous Ministers Nervous Departments Datasets, blogs, tweets, facebook etc Is the culture going to change? Digital disadvantaged to digital natives.

Social Media for Service Delivery In-Confidence Social Media for Service Delivery MyGov could be Facebook or LinkedIn for government. The mock-up slides are designed to show how the social media interface concept could be used for government services. The mock-up is not necessarily accurate in its portrayal of government services or citizen interests. Some of the concepts presented and the language used would need refinement if such an approach was seriously considered. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

MyGov News Feed Home Profile Find Services Find Objects Account Search Home Profile Find Services Find Objects Account Jane Citizen News Feed How can we help you? Upcoming Events Centrelink FaCHSIA can help you. Click here. Jane Citizen Can anyone tell me how what support I can get for childcare while I’m studying. Jill Friend Have you seen the Netmums site, it’s great Wall Info Forms Services Events Life Objects Groups Friends Services you may need Jill Friend Just checked out the new Medicare office near home, very nice. Ann Service – Centrelink Caseworker Hello Jane, I will be looking after your new application at Centrelink. If you want to Follow its progress, please click here. You can call me at any time on 6244 9239 Groups of possible interest MOPS Australia New group for mums starting up in Tuggeranong soon. See this link for details. ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. ATO Your ETAX lodgement has been received. To view progress of your assessment, please click here. Centrelink You gross employment benefit earnings have been sent to the Australian Tax Office. To see details, please click here. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

MyGov Jane Citizen Tax Home Profile Find Services Find Objects Account Search Home Profile Find Services Find Objects Account Jane Citizen How can we help you? Wall Info Forms Services Events Life Objects Groups Friends Centrelink FaCHSIA can help you. Click here. Jane Citizen Can anyone tell me how what support I can get for childcare while I’m studying. Jill Friend Have you seen the Netmums site, it’s great ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. University Tax Jane Citizen You are now connected to the Ann Service, your Centrelink caseworker. Home Ann Service from Centrelink wants to connect to you. Ann is your appointed caseworker for your Centrelink application. Car Jane Citizen You are now connected to the ACT Government. Family Jane Citizen You are now connected to Centrelink. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

MyGov Find life objects that attract a government service. Search Home Profile Find Services Find Objects Account Find life objects that attract a government service. Click on object types on the left to help find the objects you are looking for. Family Objects Work Objects Education Objects Child Objects Health Objects Income Objects Travel Objects Transport Objects My Family + add as object My car + add as object Taxation + add as object My House + add as object My children + add as object My Job + add as object My car + add as object Taxation + add as object My House + add as object My children + add as object My Investment + add as object My car + add as object Taxation + add as object My House + add as object My children + add as object Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

MyGov Vehicle Life Events My Car Buying a car Selling a car Search Home Profile Find Services Find Objects Account My Car How can we help you? Vehicle Life Events Buying a car Selling a car Registering a car Had an accident Received a fine Starting a car pool Parking a car Insuring a car Greening a car Leasing a car Wall Info Forms Services Events Life Objects Groups Friends ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. ACT Government Double demerit points apply for Easter Holiday period. Relevant Agencies Vehicle carbon emissions Selected Agency Protecting your car Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

MyGov Centrelink Centrelink Services You might need Search Home Profile Find Services Find Objects Account Centrelink How can we help you? Other Centrelink Life Objects you might be interested in. work investment Wall Info Forms Services Events Life Objects Groups Friends Centrelink FaCHSIA can help you. Click here. Jane Citizen Can anyone tell me how what support I can get for childcare while I’m studying. Jill Friend Have you seen the Netmums site, it’s great My Centrelink Status My Centrelink Life Objects Ann Service – Centrelink Caseworker Hello Jane, I will be looking after your new application at Centrelink. If you want to Follow its progress, please click here. You can call me at any time on 6244 9239 Centrelink Services You might need Online Services Language services International Services Retirement Services Education Services Community Services Centrelink You gross employment benefit earnings have been sent to the Australian Tax Office. To see details, please click here. Jane Citizen You are now connected to the Ann Service, your Centrelink caseworker. Ann Service from Centrelink wants to connect to you. Ann is your appointed caseworker for your Centrelink application. Jane Citizen You are now connected to Centrelink. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

MyGov Architecture MyGov Interface MyGov Platform Citizens access services Through MyGov interface. MyGov Interface MyGov Platform This slide show how the future could look if all agencies conformed to a single service oriented architecture for government. This representation supports the same level of functionality and connectivity shown in any of the previous slides. It also provide much more flexibility for service delivery, including consistency and access to all services from any point. It permits a more diverse range of channel options and will be generally more flexible and efficient. The ICT asset base will have a smaller overall footprint but much greater capability. These slides have not addressed other infrastructure requirements such as processing platforms, communications or storage, but all of these will show similar trends, though probably not to the same extent. Processing power, communications bandwidth and storage demand will increase, but there will opportunities to share peaks and troughs to reduce the overall impact. Agencies publish services to MyGov. Architecture is agile enough to enable new services to be easily “plugged in”. Actual services and transactions remain in agency systems. Services Agencies

Framework Thinking Original Material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require persmissioin.

Architecture In Context Possibility Opportunity Tomorrow Today Yesterday Audit Architecture Strategy Management Program Management Portfolio Research Industry Operations Management Project Demand Environ- ment Busi-ness Services Building Planning Thinking Reviewing Doing

Goal Fail Early Fail Often Here

E P C T O

Communication Naive Elegant Complex Understanding Detail Low Incomprehensible Complex Low High Understanding Low High Detail