1 © 2003 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID FUNDAMENTALS OF IT ESSENTIALS I PC HARDWARE AND SOFTWARE MIKE MILFORD Queensland University of Technology Brisbane

2 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Introduction Curriculum Content/Assessment Target Audience Industry Certification (CompTIA A+) Curriculum Mapping (CNAP) Equipment Required Curriculum Integration Curriculum Marketing Best Practices Resources Instructor Training AGENDA

4 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Develops skills in the IT industry by building computers installing operating systems adding peripherals maintaining and troubleshooting hardware/software IT ESSENTIALS I: PC HARDWARE/SOFTWARE

5 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID A hands-on, lab-oriented course stresses laboratory safety working effectively in a group environment. It also helps prepare students for CompTIA's A+ Certification and may be used as a precursor to CCNA study. An everyday ‘confidence’ skill-set. IT ESSENTIALS I: PC HARDWARE/SOFTWARE

6 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM CONTENT UPDATE Information Technology Basics How Computers Work Assembling a Computer Operating System Fundamentals Windows 9x Operating System Overview Windows NT/2000 Operating Systems Windows XP Operating System Multimedia Capabilities Advanced Hardware Fundamentals and Servers Networking Fundamentals Printers and Printing Preventive Maintenance and Upgrading Troubleshooting PC Hardware Troubleshooting Software The IT Professional A+ Certification Review VERSION 3 14 CHAPTERS

7 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM CONTENT UPDATE Information Technology Basics How Computers Work Assembling a Computer Operating System Fundamentals Windows 9x Operating System Overview Windows NT/2000 Operating Systems Windows XP Operating System Multimedia Capabilities Advanced Hardware Fundamentals and Servers Networking Fundamentals Printers and Printing Preventive Maintenance and Upgrading Troubleshooting PC Hardware Troubleshooting Software MAJOR CHANGE

8 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM CONTENT UPDATE Information Technology Basics How Computers Work Assembling a Computer Operating System Fundamentals Windows 9x Operating System Overview Windows NT/2000 Operating Systems Windows XP Operating System Multimedia Capabilities Advanced Hardware Fundamentals and Servers Networking Fundamentals Printers and Printing Preventive Maintenance and Upgrading Troubleshooting PC Hardware Troubleshooting Software MINOR UPDATES EXAMPLES: Wireless DVD’s Digitizing Video Satellite Internet Printing Enhancements Firewalls Preventative Maintenance Troubleshooting Software

9 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CONTENT FEATURES E-Lab Activities Flash Animations Drag-n-Drop Exercises Photo Zooms Instructional Videos Still Graphics FIB (fill-in-the-blank) Application Activity

10 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CONTENT FEATURES Application Activity

11 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID ASSESSMENT Item Types MCSA (multiple-choice single answer) MCMA (multiple-choice multiple answer) FIB (fill-in-the-blank) DnD (drag-and-drop) True/False Application activity Course feedback Personalised feedback Certification practice exams

12 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM TARGET AUDIENCE Anyone with interest in computer hardware/software issues (‘life-skill’) Typically school students in Years (ages approx 14-16) for course credit [TAFE, University interest!!!] No prior experience with computer maintenance and repairs required Students should have a Reading Age Level of 13, basic computer literacy and Internet awareness Students from outside of the CCNA program can enroll (non CCNA LA’s) ‘community’ groups.

13 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM DELIVERY (STUDENT) Hours of Instruction 30 hours of instruction/online curriculum 40 hours hands-on labs. MINIMUM 70 HOURS we use hours over 2 semesters

14 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID COURSE COMPLETION

15 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CAREER OPPORTUNITIES Computer servicing and repairs - commercial - schools etc Computer sales Help desk Computer design and manufacturing Teach IT courses Good ‘everyday’ skill set.

16 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM CERTIFICATION ITE I prepares students for the CompTIA’s A+ Industry Certification. A+ Certification requires 2 exams to be passed: A+ Core Hardware A+ Operating Systems Technologies

17 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID A+ CERTIFICATION Adaptive: (before June 2003) : Core Hardware : OS Technologies Linear: (June 2003) : Core Hardware : OS Technologies Current: (26 November 2003) : Core Hardware : OS Technologies 80 Questions 90 Minutes Scaled Score Required: 515 and 505

18 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM LANGUAGES IT ESSENTIALS I: English A+ CERTIFICATION: English Dutch Japanese Spanish French German

19 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID EQUIPMENT REQUIREMENTS Lab of newer Intel/compatible CPU (with CDROM) [preferably 1:1 ratio] Lab of ‘older’ computers for regular dismantling [preferably be able to have Win9x regularly installed] Good toolkit Multimeter ESD mat with ground cord ESD wristband Safety glasses Other lab supplies as may be required Hardware

20 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID EQUIPMENT REQUIREMENTS Windows 9X, 2000, XP (XP optional) IE 5+ or Netscape 4.7+ Macromedia Flash Player 6+ Acrobat Reader 4+ Windows media Player 7.1+ Software

21 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM INTEGRATION/ALIGNMENT Educationally sound purpose for undertaking [possible community courses – senior citizens, disadvantaged groups etc …] Life skill-set implications – ‘grass roots stuff’ [not just for IT curriculum] Educational initiatives: - Local mainstream choice, standalone per Cisco delivery - State credit towards final school assessment, government ICT skills acquirement - National TAFE Diploma/Degree credit

22 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CURRICULUM MARKETING Marketing tools/ideas from Academy Connection [ Tools, Course Catalogue ] AsiaPac Website  more specific support Government/Education Initiatives to ‘hook’ into Promote it well (enthusiastically/educationally) internally [how it fits with strategic directions, value etc..] Wider Promotion (information sessions, visits, etc) - Local schools - Community - State schools (government initiatives) - Independent schools !!!! - TAFE’s and Universities Deliver it well (enthusiastically/educationally) - personal satisfaction - QA (internally and CNAP) - outcomes - further promotion

23 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID BEST PRACTICES Curriculum resources: - eLABs - hands-on labs - ‘simulations’ - other inter-actives Maintain Journals (‘field notes’) Student skills  support delivery Student talks Online assessment formally undertaken Have plenty of spare parts ‘micro’ and ‘macro’ situations Business visits Field expert talks Parent/caregiver invitation to sessions Assistance to current technical support.

24 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID RESOURCES Version 3.0 Instructor Guide Instructor Lab Manual Student Lab Manual Student Labs and EJ Workbook (PDF Files) Useful from Version 2 Engineering Journal Answers Instructor PowerPoint Presentations Download from Academy Connection

25 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID RESOURCES (Cisco Press)

26 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID Maps to the current version 2 of the online course. Accompanying CD-ROM includes enrichment materials such as: 15 e-Lab activities 800+ exam practice questions Photo Zooms 10 instructional videos that also prepare students for the CompTIA A+ Certification exam. Approximately $US60.00 RESOURCES (Cisco Press) Companion Guide Cisco Press has published a 175-page supplement. Contains new information for IT Essentials I (version 3) and the NEW CompTIA A+ Certification exam.

27 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID RESOURCES (Cisco Press) Student Lab Companion ($US25) Engineering Journal ($US20)

28 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTOR TRAINING PREREQUISITES Before an instructor can create a class for IT Essentials, they must have successfully completed both the curriculum training and Academy Orientation. Basic Computer Literacy and a reasonable understanding of the Windows Operating System. Not required to currently be teaching in the Academy Program. [If not a LA then must become a SC-First Academy] An educationally sound reason for undertaking.

29 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID INSTRUCTOR TRAINING 5-8 days in-person training 2-3 chapters per day Online chapter assessments Teach backs (presentations) Skills-based assessment (pass) Online final assessment (pass)

30 © 2003 Cisco Systems, Inc. All rights reserved. Presentation_ID CCAI FOR IT ESSENTIALS I Successfully complete all required training (including final exam and skills assessment) as evidenced by the records in the online Assessment System. Pass CompTIA’s A+ Certification. Successfully teach at least one IT Essentials I student or instructor class including the use of online exams as verified through the Assessment System All within a certain time limit ???

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