SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme New Approaches Towards Business Performance Management and Improvement July 3 rd, 2009 Brussels, Belgium Final Project Conference

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Major Policies for Corporate Management 1.Improving strategy and business performance 2.A need for restructuring of PT-companies and PT- authorities 3.Solving the future “Skill Gap” by developing new competencies of staff

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Findings on Strategy & Business Performance Developing a clear, more focussed business strategy A need for new management methods to further improve performance More practical use of benchmarking techniques Analysing and upgrading performance indicators Finding new ways of stakeholder management Establishing better contractual agreements for the mid & long term with public authorities

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme The 7 “S” Model Shared Values Strategy Skills Structure Staff Systems Style HARDWARE SOFTWARE

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Findings Strategy & Business Performance (cont’d) Wishing to act in a more proactive entrepreneurial approach Obtaining a better knowledge on competitors Better control of the business when new, more private partners are involved

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Findings on Restructuring Adjusting the organisational structure in accordance with a new mission, vision and or strategy Better use of the latest change management methods Decentralization and working with different business units Use of modern IT technology for internal communication Increase efficiency of the organisational structure through improved standard operating procedures Know-how on outsourcing techniques and partnering

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme treasury Business Process Redesign at DPMB in BRNO

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Findings on Solving the Future Skill Gap Managers need more up-to-date Performanc Management methods There should be greater emphasis on Competency Based Human Resource Management and Talentmanagement Making better use of current EU research on (vocational) training and E-learning Establishing more appropriate incentive schemes for middle management

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Strategy Structure/Culture Goals & Targets Behavioral Criteria (How) Output Criteria (What) Planning Appraisal ManagingRewarding From Strategy to Performance

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Competency Based HR Competencies Strategic Challenges Reward Performance RecruitmentPeople Development Succession Planning Performance Appraisal

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Opening the Door for New Talents?

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Findings on Solving Future “Skill Gap” (cont’d) Adopting better hiring methods and processes to find more enterpreneurial type of top level managers Create a better learning culture, including the use of modern learning technology (e-learning) Intensify knowledge exchange between PT organisations and schools, universities, PT knowledge centers…..

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Some Suggestions for Further Investigation Further developing practical management guides and/ or toolkits How to adopt corporate practices of the private sector to the public sector companies Good practices on change management and decentralisation, business unit management Determining future skill gaps for top/middle management Good practices on learning and starting an e-learning pilot with various PT-organizations

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Experience on the job Networking Guidelines for on the job coaching / instruction Networking opportunities Special assignments Classroom activities E-learning Working with different managers Managers Learning New Competencies

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Learning Management System Learning Management System Custom e-learning “Off-the-Shelf” E-learning Live, Virtual Classrooms E-assessment Online University Components for E-learning

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme Follow the Big Guys?

SPUTNIC – Strategies for Public Transport in Cities Strategies for Public Transport in Cities Funded by the EU 6th Framework Programme “It is not the strongest of the species that survive, nor the most intelligent, but the most responsive to change” - Darwin -