Public Health Division (PHD) Billing & Electronic Health Record (BEHR) Project – presented by Robert Mayer, CIO & Dr. Maggi Gallaher, PHD Medical Director DoIT Project Certification Closeout August 27, 2008

BEHR Project - Certification Request $ Requested this phase: $0 Project Phase cert request: Closeout Project Start Date: 11/1/06 Projected End Date: 6/30/08 Total Project Value ‘and’ expended to date: $1,378,202

BEHR Project - Benefits Improve billing and claims functions Comply with HIPAA requirements Improve tracking & monitoring of health care services and clients Support management of its local public offices

BEHR Project – Major Deliverables Designed, Configured, Tested, and Successfully Deployed Practice Management (PM) & Electronic Health Record (EHR) Completed Business Process Redesign Trained over 300 users Implemented at 50 local public health offices in one year

BEHR Project - System

BEHR Project – System Usage Clients: 21,062 Procedures: 129,756 Users: 345

BEHR Project - Lessons Learned  Strong project sponsorship valuable to success  Scope Management allowed baseline product implementation to offices within year  Limited scope created future list  Workflow-based training more effective than content style training

BEHR Project – Lesson Learned continued  Training the week prior to go-live; followed by on-site go-live support  Impact of change to the “before” workflow model and to the culture  Varying degrees of user acceptance of the new workflow model and system