World leader in gases for industry, health and the environment Field Service Qualification November 10, 2009

World leader in gases for industry, health and the environment 2 Field Service Qualification Process Recap – Qualification requires Smart Solve Training on Procedures Hands on Qualification based on Job Plans

World leader in gases for industry, health and the environment 3 Qualification Process (cont.) Qualification based on:

World leader in gases for industry, health and the environment 4 Qualification Scope

World leader in gases for industry, health and the environment 5 Qualification Progress 23 total procedures identified for creation 17 complete Percent 73% Procedures

World leader in gases for industry, health and the environment 6 Qualification Progress (cont.) Checklists 23 total checklists identified for creation 17 complete Percent 73%

World leader in gases for industry, health and the environment 7 Qualification Progress (cont.) Checklists 9 online checklists identified for creation 0 complete Created when roles are created in smart – meeting with Albarado to discuss Each will only contain 10 questions verifying all task complete in qualification – all online checklists will read the same.

World leader in gases for industry, health and the environment 8 Qualification Progress (cont.) Training Will complete all training once procedures and checklists complete. (approx 30 courses will be created) Matrix will be created once all procedures are complete to ensure the matrix matches the responsibility section of all procedures. Will create QUAL roles in smart once all training is done – will apply training to role – then assign role to identified employees

World leader in gases for industry, health and the environment 9 Qualification Role Out Document Submission Timeline

World leader in gases for industry, health and the environment 10 Qualification Process

World leader in gases for industry, health and the environment 11 Obstacles Document Submission Could be 25 + documents Can we Roll out documents monthly? This will slow down qualification process

World leader in gases for industry, health and the environment 12 Obstacles (cont.) Qualified Trainers Who do we qualify as trainers? Should this be a grandfathering in? How do we get them qualified in a reasonable time. Will SMEs be available to qualify?

World leader in gases for industry, health and the environment 13 Obstacles (cont.) Qualifying FSTs RTMs/FSCs must decide who gets qualified for what. Should FSTs be grandfathered in until end of 2010? How do we get them qualified in a reasonable time. Are there enough installs, maintenance and removals to support? Will SMEs be available to travel and do final qualification of FSTs?

World leader in gases for industry, health and the environment 14 Deciding Levels Proposed

World leader in gases for industry, health and the environment 15 Level Obstacles FSCs will want ALL employees qualified in ALL areas! What if a level 3 wants to become a 4 and no APSA installs are in the area? Do we need to include years of experience as a criteria? Does a qualified trainer need to be a qualification for a level 4?