IDENTIFYING, TRAINING AND DEVELOPING SAFE DRIVERS Opening Slide IDENTIFYING, TRAINING AND DEVELOPING SAFE DRIVERS Date: October 14, 2009

Talking Points Service Delivery Resources Pre-Hire Screening Training Policies Reinforcement Resources Results Talking Points: Mission and Values Guarantee Service Delivery Resources Pre-Hire Screening Training Policies Reinforcement Resources

Service Delivery Resources Over 250 Local Service Delivery Professionals (SDP’s ) Over 500 Over-the-road Service Delivery Professionals Over 70% DOT/CDL Certified All SDP’s Are Vetted And Managed To DOT Standards AmeriFleet Employee Driver Break Down: 40 % : 10 years or more as a Professional Driver 35 % : 5 years or more as a Professional Driver 25% : 0 to 5 years as a Professional Driver QUICK LOOK AT WHO IS MOVING YOUR VEHICLES

Pre-Hire Screening: Identifying Safe Employee Drivers Formal Application Process Complete Review of Employment History Reference Checks Completed Full MVR Check Complete Background Check Previous Employer Safety Check Interview with a Regional Manager Pre-Employment Drug Screen Finding the right person to driver your company vehicle is as important as finding the right person to sell your products, it all matters

Training - Safe Employee Drivers 2 – 3 days of Formal Job Training In Classroom and Hands On Training From the Company History to the Customer Survey 3 Part Driving Right Program Class Room: Defensive Driving Training On-Line: Online Training and Testing On Road: Formal Road Test - Certification Get a copy of the roadtest form from Kylie

Safe Driving Policies: Training Safe Employee Drivers Drug/Alcohol Policy Random Drug/Alcohol Testing Zero Tolerance for Drug/Alcohol Use Motor Vehicle Record Policy 90 day probationary period for all new hires--no moving violations or preventable accidents within first 90 days of employment Ongoing MVR review-- must remain “clear” or “acceptable” for continuation of driving duties

Safe Driving Policies Cont… Training Safe Employee Drivers Cell Phone Policy Prohibits use of cell phone while driving Promote usage of a hands free device Seat Belt Policy Education on benefits of seat belt usage All SDPs required to wear seat belts

Reinforcement: Motor Vehicle Record Policy No more than 2 moving violations and/or 2 preventable accidents within last 3 years Unless a thorough investigation indicates that Service Delivery Professional in question could not have AVOIDED involvement, by reasonable defensive driving practices, the following types of accidents will be regarded as PREVENTABLE: Intersections, Backing, Front End Collisions, Rear End Collisions, Passing, Being Passed, Lane Encroachment, Grade Crossings, Opposing Vehicle, Turning, Passenger Accidents, Pedestrians, Weather, Alleys, Driveways, Fixed Objects, Private Property, Parking, Mechanical Failure, and NON Collision

Reinforcement: Motor Vehicle Record Policy Reviewed 2 times per year at a minimum Semi-Annual MVR Review Reviewed after ANY Incident/Accident Reviewed after ANY disciplinary action

Reinforcement: Remedial Defensive Driving Program Preventable Incident/Accident On-Line Defensive Driving program and test completed within 15 days of Incident/Accident Program completion progress and test scores monitored by Safety Department

Positive Reinforcement: Maintaining Safe Employee Drivers Safe Driver Recognition Annual Safe Driver Bonuses Driver of the Year Awards Recognition in Company Newsletter Safety Bulletin Board Displayed at Company Offices

Your Resources: Maintaining Safe Employee Drivers Individual Lease Partners: ALL have resources that can assist you and your Fleet/Safety Department achieve your safety goals On-Line Resources: A myriad of on line companies/resources. Kylie please add some websites here

Results: Safe Employee Drivers Department of Transportation Compliance Review : SATISFACTORY Highest Insurance Protection ($6m) for our clients and their vehicles Cost Reduction in Worker Compensation Cost Reduction in Insurance Premiums Highest employee retention rates in the industry: > 65% Safe, Satisfied Employees

IDENTIFYING, TRAINING AND DEVELOPING SAFE DRIVERS Required for all new and returning Client and Client of Client visits. IDENTIFYING, TRAINING AND DEVELOPING SAFE DRIVERS THANK YOU