Shifting the Balance of Power Finding the solutions out there Harry Cayton Director for Patients and the Public Department of Health

The future patient? December 2003

What we heard - patients want to be more involved in decisions about their healthcare have more and better information to help them make decisions and choices about their care and treatment services shaped around their needs instead of being expected to fit the system December 2003

6 initial priority areas for action Give people a bigger say in how they are treated; increase choice of access to a wider range of services in primary care, helping people to get access to health care on their own terms increase choice of where, when and how to get medicines enable people to book appointments at a time that suits them, from a choice of hospitals widen choice of treatment and care, starting with choice in maternity services and greater choice over care at the end of life ensure people have the right information, at the time, with the support that they need to use it. December 2003

Health Information Framework STEPS TO CHOICE PERSONAL HEALTH Health Outcomes Quality of Life Personal Choice Planned care Therapies Treatment Choices Diagnostics Clinician Place Access Choices Direct access Flexible Pharmacy Urgent Care Primary Care Choices My Health Space e-booking Electronic Patient Record The Electronic NHS Expert Patient Programme Medicines Partnership Lifestyle Choices Self Management Training and Development Patient experience Communication Relationships NHS/NHS Direct Patient Organisations Health Media Health Information Framework FAIR ACCESS DRAFT 3b 171103 December 2003

If a one size Health Service does not fit all then a one size solution will not do either

Looking for answers out there Meet people when and where it suits them Talk to our patients, service users and carers Listen to what they say Act on their ideas Report back to people what you have done December 2003