Need help communicating?

The NHS is required to follow these 5 steps when providing your care.  

Check if you have any communication needs

Record those needs on your health records

Ensure those needs are easy to see on your records  

if you are being referred Share those needs with other health services, if you are being referred   

Make sure those needs are met as part of ALL your care   Make sure those needs are met as part of ALL your care

If this doesn’t happen, you have the right to complain at any time.

To contact NHS Liverpool CCG’s Complaints Team email: complaints@liverpoolccg.nhs.uk call: (0151) 247 6454

Did you know … ? If you have a communication difficulty, you can access emergency care using Emergency SMS or Relay Assist from anywhere in the UK.

Using Emergency SMS Simply text 'register' to 999 to set this up on your mobile. Don't leave it until you need it. Do it now, just in case…

To find out more, go to: www.ngts.org.uk Using Relay Assistant Dial ‘18000’ through the Next Generation Text (NGT) App, or from any textphone To find out more, go to: www.ngts.org.uk