Follow-up and Assessment

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Presentation transcript:

Follow-up and Assessment Module 5 Follow-up and Assessment

Follow-up Definition: A review done by a team member to insure all corrective actions were implemented as stated. Did we do what we said we would do? Was it effective? Without followup we would not know if we prevented recurrence. PW-1

Assessment Definition: An independent review to determine if the corrective actions have been effective in preventing recurrence.. Assessments should be done by customer or independent process auditor. Example: ISO auditor reviews corrective actions.

Who Determine will verify corrective actions have been effective. -Finished? -Ontime? -Effective?

Now you will know if you have been sucessfulÖ... -More members -Look at cause chain -Different corrective action Yes! -Periodic reassessment

Exercise PW-4 Identify who will do follow-up, and list effectiveness measures for corrective actions shown. Event 4: -Watch for water around bed. - Check mattress and liner monthly - Monitor heater semianually for shorts Event 5: -Check lock regularly - Check kids for signs of smoking - Make random surprise returns home Event 6: - Listen for loud noises - Check muffler regularly - Check for tire damage from potholes - Observe daughters driving

How much time does the process Take? Workshop vs Reality ? ? Collection Analysis Solution Assessment ? ? ? ? ? ?

Module 6 Reporting

The Job Isnít Over Until the Paperwork is Finished

Follow the Process All other Paths Lead to Ruin!

Final Exam ! Collection Analysis Solution Assessment