Using Benchmarking Results to Benefit Your Organization 2013 IAMFA Using Benchmarking Results to Benefit Your Organization A Panel Discussion… Stacey Wittig Facility Issues (928) 213-9767 keithmcc@facilityissues.com

What We Benchmark Annually… Space Utilities Sustainability Maintenance Janitorial Grounds Security Customer Service Survey Best Practices These are the key benchmarking indicators Items in yellow represent about 95% of the controllable expenses for the group

IAMFA – Steering Committee Brent Adams, Library of Congress Joe Brennan, San Francisco MOMA David Conine, Folger Shakespeare Library Kendra Gastright, Smithsonian Institution Oren Gray, J. Paul Getty Trust Patrick Jones, Art Institute of Chicago Guy Larocque, Canadian Museum of Civilization Keith McClanahan & Stacey Wittig, Facility Issues Linda McMillian & Jack Plumb, National Library of Scotland James Moisson, Harvard Art Museums Randy Murphy, LA County Museum of Art Rich Reinert, Philadelphia Museum of Art David Sanders, Natural History Museum Greg Simmons, Architect of the Capitol Tony Young, Carnegie Museums Ask the Steering Committee members to stand Monthly conference call to provide input and guidance for the IAMFA benchmarking survey

New website this year Good feedback Fewer errors and issues Example of the data we collect for temperature and humidity control

IAMFA Benchmarks Example of a typical benchmarking chart showing costs and quality measures

IAMFA Benchmarking Process: Develop Benchmarks & Reach Consensus Enroll Repeat Track Gather Data Implement Ideas Publish Comparisons Briefly review the cycle We have completed 1-4 Panelists will identify some of the ideas they have implemented for steps 5-8 Focus on Those That Appear Better

Benchmarking Benefits For Your Organization… Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding Some of the reasons the participants benchmark Our panelists will explain in more detail

Our Panelists… Oren Gray, J Paul Getty Trust Jack Plumb, National Library of Scotland David Sanders Tony Young, Carnegie Museums Leave this slide up if there are no other presentations from the panel