Chapter 18 Present Trends That Affect The Future of Human Resources Management and the Healthcare Workforce

Learning Objectives Enumerate and discuss the trends that are occurring in the healthcare marketplace List and explain the challenges in healthcare human resources management

Ten Healthcare Trends Technological Innovation Consumer Mind Set of Patients Focus on Quality and Evidence Based Medicine Security and Privacy New Healthcare Professionals Technological Innovation The Human Genome Project was completed in 2003 This has increased the demand for staff trained in genetic testing Changing structures of healthcare systems will also effect staff The use of self service HRIS systems continues to grow Consumer Mind-Set of Patient With the interest patients are more aware of medical conditions and treatment Healthcare providers will need to change to adapt to the changing role of the patient in treatment Focus on Quality and Evidence Based Medicine This will require healthcare personnel to work more closely together QI staff will be in a higher demand Security and Privacy Staff who are trained in technology, legal and confidentiality aspects will be in a higher demand New Healthcare Professionals New technologies will requires reeducation and retraining by existing personnel

Ten Healthcare Trends Information Technology and Decision Support Systems Globalization Demographic Changes Prevention and Disease Management Patient Safety Information Technology and Decision Support Systems The increasing use of these types of systems will require staff to have core competencies in the use of these systems Globalization Healthcare workers will need to be trained on diseases that are occurring around the world Demographic Changes Society is getting older. This places a greater burden on the healthcare system Employers are concerned that older workers will take needed expertise with them Many employers are taken effort to attract older workers Prevention and Disease Management This concept continues to grow Employers will need to attract staff trained in this area Patient Safety Organizations will need to focus on creating a culture where staff are not penalized for reporting errors or ostracized

SHRM’S Survey Results Rise in Healthcare Costs Focus on Domestic Safety and Security Use of Technology to Communicate with Employees Legal Compliance Rise in Healthcare Costs Rising cost will force less people to seek services. This also put a strain on the relationship between the employer and employee

SHRM’S Survey Results Use of Technology to Perform Transactional HR Functions Global Market Issues Retirement and Labor Shortages E-Learning Export of US Jobs to Developing Countries Changing of Family Definition

Six Overall Challenges in Human Resources Managment Human Resources and Strategic Management Using Technology Enhancing Productivity Containing Costs Managing Diversity Complying with Legal Standards Human Resources and Strategic Management The represents the single most important cost in most healthcare organizations The goal is to develop skills that exceed the competition HR needs to be able to adjust to changing environments Using Technology HR staff should be aware of how to correctly use technology to gain a competitive advantage over competition Enhancing Productivity Organizations need to balance productivity with a positive work environment A perception that the workplace is great is positively related to high job satisfaction Containing Costs Const containment activities need to take into consideration long term HR goals of training and retention Managing Diversity A diverse workforce is becoming the norm in America HR staff should be sensitive to potential cultural clashes Complying with Legal Standards The growth of the HR functions is attributed to keeping the organization out of legal trouble Employment laws a constantly interpreted and reinterpreted by the courts Since 1991 employment litigation has risen 125% New laws continue to be created. The HR staff needs to beaware of these laws and guid the organization accordingly