Introduction to Microsoft® Windows® Small Business Server 2003 R2 (SBS 2003 R2) Sales Readiness

Learning Objectives After viewing this presentation, you will be able to: Understand the target prospect for SBS 2003 R2. Define the differences between the two SBS 2003 R2 editions. Translate SBS 2003 R2 features into benefits for potential prospects. Upsell prospects to the SBS 2003 R2 Premium Edition. Migrate prospects from older server products (NT4 and SBS 2000) to SBS 2003 R2. Remember the system requirements of both SBS 2003 R2 editions.

SBS 2003 R2 Overview

SBS 2003 R2 Overview According to recent research, more than 1 million servers will be installed in small and medium-sized businesses worldwide by 2009.* Windows Small Business Server 2003 R2 (SBS 2003 R2) provides a great opportunity to tap into this large and growing market. Let's start with some basics. SBS 2003 R2 is an ideal solution for small businesses that currently use peer-to-peer networks and would benefit from moving to server-based networks. SBS 2003 R2 provides small businesses with many of the same features and benefits used by larger enterprises all in an affordable and easy-to-deploy package. SBS 2003 R2 is available in two editions: Standard and Premium. Both editions are great solutions, and small businesses can choose the best product based on their needs. SBS 2003 R2 allows you to grow in whatever direction your business takes you. You will always have the possibility to add additional server or to transition out of SBS and into the standalone versions of the Microsoft servers. *Source: IDC’s Paths to Opportunity with Microsoft Windows Small Business Server 2003, February 2006.

SBS 2003 R2 Overview Introduction to SBS 2003 R2 Both the SBS 2003 R2 Standard and Premium Edition are great choices for prospects. Be sure to know what each offers. SBS 2003 R2 Standard Edition offers: File sharing and centralization (spend less time looking for and managing different document versions) Data backup and restore capabilities (restore accidentally deleted files or previous versions) Resource sharing (share printers, fax machines, Internet access, and applications) Mobility (access e-mail, calendars, contacts, files, and resources from virtually anywhere) E-mail/messaging solution—for example, margie@margiestravel.com (present a professional image) Internal company Web site (provide a tool for sharing information and ideas) Network-wide update management SBS 2003 R2 Premium Edition offers all the features of the Standard Edition, plus: A powerful database system for running business applications (SQL Server 2005 Workgroup) Tools to manage and monitor Internet access within an organization and a multi-layer firewall (Microsoft® Internet Security and Acceleration [ISA] Server 2004) Web site-publishing software to create sophisticated Web sites (Microsoft® Office FrontPage® 2003) Introduction to SBS 2003 R2

SBS 2003 R2 Product Technologies

SBS 2003 R2 Product Technologies Benefit Standard Premium Windows Server™ 2003 Core operating system Firewall protection File, print, application-sharing X Windows® SharePoint™ Services 2.0 SP2 Internal company Web site (intranet) for collaboration Microsoft® Exchange Server 2003 and Microsoft® Office Outlook® 2003 Streamlined, professional e-mail and messaging system Shared calendars, expanded mailbox limits up to 75 GB Windows Server Update Services 2.0 Automated network-wide patch and update management Daily report on desktop and Microsoft server status Microsoft Shared Fax Service Fax from your own desktop Microsoft® SQL Server™ 2000 Powerful database system Microsoft® Internet Security and Acceleration (ISA) Server 2004 Firewall for multi-layer security Tools to manage and monitor internal Internet access Microsoft® Office FrontPage® 2003 Web site publishing software

SBS 2003 R2 Product Technologies Both the Standard and Premium Editions include these technologies: Windows Server™ 2003 allows small business owners to keep their business up and running thanks to a security-enhanced, reliable operating system. Windows® SharePoint Services 2.0 SP2 provides a preconfigured internal company Web site (intranet) for document and information-sharing. Microsoft® Exchange Server 2003 is Microsoft's messaging and collaboration server designed to help small businesses communicate more effectively using shared calendars and contacts and integrated e-mail. Windows Server Update Services 2.0 offers automated network-wide patch and update management, along with daily reports on servers running Microsoft software. Microsoft Shared Fax Service enables faxing with few phone lines from desktops. The Premium Edition adds three technologies: Microsoft® SQL Server™ 2005 Workgroup Edition provides a powerful database system that allows small business owners to run business applications. Microsoft® Internet Security and Acceleration (ISA) Server 2004 provides a multilayered firewall and tools to manage and monitor internal Internet access. Microsoft® Office FrontPage® 2003 allows small business owners to create professional Web sites quickly, easily, and precisely. Introduction to SBS 2003 R2

SBS 2003 R2 Target Prospects

SBS 2003 R2 Target Prospects SBS 2003 R2 is a great server solution for prospects ready to purchase their first server. It allows them to: Connect multiple PCs. Protect critical business information. Back up and restore information and manage version control. Receive a daily e-mail reports on the health of servers and PCs. Benefit from automated, network-wide patch and update management services. Share resources and equipment (Internet access, printers, fax machines). Store, find, and share information in one central location. Reach and serve more customers, 24x7. Stay mobile as customers remotely access business information and resources while away from the office. Recommend SBS 2003 R2 if the prospect has: Three or more PCs and no servers. A single older server such as SBS 2003, SBS 2000 or Windows NT4. Introduction to SBS 2003 R2

SBS 2003 R2 Target Prospects In most cases, SBS 2003 R2 is the right server product for small businesses. But please note these parameters. Remember: SBS 2003 R2 must be the root domain controller on the network. Additional servers can be added later. SBS 2003 R2 does not support subdomains. SBS 2003 R2 does support remote offices that are part of the same SBS 2003 R2 domain. SBS 2003 R2 only supports up to 75 users or devices. However, prospects can purchase the SBS 2003 Transition Pack to protect their investment and transition to the full line of Windows Server products. Introduction to SBS 2003 R2

SBS 2003 R2 Target Prospects If a prospect does not qualify for SBS 2003 R2, be sure to ask more questions to determine which Windows Server product would be a better choice. First server? Moving from a peer-to-peer network? Recommend SBS 2003 R2 Standard Edition. Recommend SBS 2003 R2 Premium Edition, for added features. Terminal server? Recommend Windows Server 2003. Web server? Recommend Windows Server 2003, Web Edition (supports up to 2 GB memory). Clustering or more than 4 GB memory? Recommend Windows Server 2003, Enterprise Edition. Introduction to SBS 2003 R2

SBS 2003 R2 Benefits

SBS 2003 R2 Benefits Prospects for SBS 2003 R2 might mention some of the problems they face on a day-to-day basis. Keep your ears perked for these kinds of problems. Chances are, moving from a peer-to-peer network to a server-based network with SBS 2003 R2 can help. Your prospect says: "My employees spend hours working on reports and then lose the files when they accidentally delete or save over them." "If my system crashes, I have no way to restore the lost information." "I don't have a Web site." "I can't manage my customer base." "My employees and I can't contact customers or access internal information when we're traveling." "We have difficulty keeping track of the most recent version of documents and forms." "I can't access my contacts, calendar, or messages from my Windows Mobile-based Pocket PC or Smartphone." "I'm spending a ton of money on extra printers and fax machines." "No one knows what anyone else is working on and we have trouble coordinating meetings." "I can't deal with anything that's difficult to set up or manage." Introduction to SBS 2003 R2

SBS 2003 R2 Benefits So your prospects have mentioned the problems they experience. Now, show them how purchasing their first server with SBS 2003 R2 can help fix their problems. Benefit: Data protection You say: "With SBS 2003 R2, you'll be protected from hackers. And, your employees can back up their work and restore accidentally deleted files and previous versions of documents." Resource and equipment sharing "With SBS 2003 R2, your employees can share equipment and resources, such as Internet access, printers, fax machines, and modems. By not having to purchase individual printers, or installing extra phone lines, you'll save money in the long run." Introduction to SBS 2003 R2

SBS 2003 R2 Benefits Benefit: Professional and effective communication You say: "Using SBS 2003 R2, you can stay connected to your customers and manage your customer relationships better. How? With SBS 2003 R2, you can create a professional website, host your own e-mail address, and send one-to-many e-mails messages or faxes to your existing customer base." Centralized information "SBS 2003 R2 includes a preconfigured internal company website. Your employees can use it to collaborate on team projects, post all key information in one central location (so they’re not saving files in different places), share their calendars to avoid scheduling nightmares, and post important announcements and links. By using this website, your employees won't need to depend on other coworkers if they need a specific document." Introduction to SBS 2003 R2

SBS 2003 R2 Benefits Benefit: Mobility You say: "Whether you’re on a business trip or working from home, SBS 2003 R2 lets you access your e-mail, internal company website, files in your My Documents folder on your desktop at work, business applications, and files on your company network, using any computer connected to the Internet. All you need to do is use a simple URL and a user name and password, and you're in!" Easy management "Wizards and an intuitive interface guide you through adding users and other server management features." Introduction to SBS 2003 R2

Upsell to SBS 2003 R2 Premium

Upsell to SBS 2003 R2 Premium Listen to prospects carefully. If you hear any of the words below, try to sell up to SBS 2003 R2 Premium Edition. Upsell clue words: Database Business applications Firewall Enhanced security Web site SBS 2003 R2 Premium Edition offers all the features of the Standard Edition, plus: A powerful database system to run business applications (Microsoft® SQL Server™ 2005 Workgroup) Internal monitoring and management of Internet access and multi-layer firewall (Microsoft® Internet Security and Acceleration [ISA] Server 2004) Web site-publishing software (Microsoft® Office FrontPage® 2003) Introduction to SBS 2003 R2

Upsell Be ready to explain the benefits of upgrading old, single servers to SBS 2003 R2. Benefits of SBS 2003 R2 vs. SBS 2000 SBS 2003 R2: Provides remote access to information and resources from any Internet-enabled PC—mobility Allows users to find, share, and communicate business information in one central location using a preconfigured internal company Web site (intranet) Provides daily e-mail reports on the health of servers and PCs. Includes automated, network-wide patch and update management services. Enables employees to quickly and easily retrieve accidentally deleted files and restore earlier versions of files Has improved and faster performance Is easier to use with its integrated user interface, easy setup and management Benefits of SBS 2003 R2 vs. NT4—includes all the benefits mentioned above, plus: SBS 2003 R2 provides additional security and enhanced performance. Support of NT4 operating systems ended December 31, 2004. Current servers offer much improved performance and reliability. Introduction to SBS 2003 R2

SBS 2003 R2 System Requirements

SBS 2003 R2 System Requirements Minimum Recommended CPU speed 750 MHz 1 GHz or faster RAM 512 MB 1 GB or higher Hard disk 16 GB of hard disk space Drive CD-ROM CD-ROM or DVD-ROM Display Standard: 800 x 600 Premium: 1024 x 768 Super VGA (1024 x 768) or higher-resolution Introduction to SBS 2003 R2

Additional Resources

Additional Resources General Product Information www.microsoft.com/windowsserver2003/sbs/default.mspx Community Resources http://www.microsoft.com/windowsserver2003/sbs/community/default.mspx Downloads and Product Updates http://www.microsoft.com/windowsserver2003/sbs/downloads/default.mspx FAQ www.microsoft.com/windowsserver2003/sbs/techinfo/overview/generalfaq.mspx Support http://www.microsoft.com/windowsserver2003/sbs/support/default.mspx SBS Blog http://blogs.technet.com/sbs/ Technical Information www.microsoft.com/windowsserver2003/sbs/techinfo/productdoc/alpha.mspx