Keys to Talking and Listening Simple Tips for Success This presentation is a quick presentation on some key points on talking and listening. When presenting, be familiar with the slide and try not to read directly from the slide, but talk about the contents on each slide. Think about what is on them and expand on the topic. Your level of interest and engagement will make the session that much more effective.

Be Receptive to what others say Don’t tune out the person speaking to you Don’t tune out the person you are speaking to Be open to criticism

Watch for Subtext This means to read between the lines Watch for body language and hand gestures Look for themes in the conversation

Be Positive Focus on positive topics, not negative ones Show genuine concern and care for what someone else says Avoid gossip – it cheapens, demeans, and hurts

Respect the Person Mutual respect – it’s a two-way street Acknowledge the background, expertise, and capabilities of the person Avoid checking your phone – let it go to voicemail or respond to those texts later. Exception: there is some potential family emergency or job sensitive call you are waiting for.

Maintain Eye Contact Acknowledge them and guide their attention to you

Don’t Interrupt the Person Allow them to finish their sentence or thought before adding your two cents Often there is a natural flow in a conversation, when you feel it is time to speak, speak, but do not interrupt Also, sometimes this is just about listening to the person, allowing them to ‘vent’ or ‘get something off their chest’

When in Doubt, Ask Don’t ever assume anything Ask clarifying questions if you do not follow something or think you misheard something Everyone is different, different morals, values, and beliefs Be careful not to judge harshly, we all have our own experiences that make us who we are

Mirror the Person Speak as you are spoken to, respect the other person Formal conversations require you to speak formally, informal conversations do not Note: Just because it is informal does not mean you should be dropping profanity. Remember you are still a True Gentleman.

Ask the Right Questions Be sure to ask the right question, this will ensure you get the right answer. Not necessarily the answer you are seeking, but the right answer to the question Be careful not to ask questions you do not want the answer to.

Connect It is all about genuine connection with your intended audience. People can tell when you sincerely care about their response.

In Summary Effectively listening and talking to others takes practice Show your interest in the person and their message The message they share may have a long-term impact on your day or life.