Chapter 3 Planning Spoken and Written Messages

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Presentation transcript:

Chapter 3 Planning Spoken and Written Messages Mind Map INCO 3005-05 Group C Two-Way, Not Face-To-Face Two-Way, Face-To-Face One-Way, Not Face-to-Face Deny a request Seek Support Purpose + Channel Answer a question Channel Get info Rapport Expectations Chapter 3 Planning Spoken and Written Messages Accept an offer Education + Work background Audience Age Organizing Messages Economic Level Sequence Ideas Needs + Concerns Benefit Adapt Message Being Concise Point of View Me You Tactful Tone Being ethical + responsible Contemporary Language Simple + Informal