Increasing outreach of social protection through better & decentralised social protection services Service Delivery reform in Australia and the Department.

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Presentation transcript:

Increasing outreach of social protection through better & decentralised social protection services Service Delivery reform in Australia and the Department of Human Services

The social protection system in Australia Universal health insurance Social services & welfare benefits Child support Employment & vocational services for persons with a disability, OHS workplace rehabilitation Services for the deaf & hearing impaired Employment services

The ‘human services portfolio’ – Before reform Employment services

Human services portfolio – after service delivery reform

‘Connected authentication’ Australia.gov.au

Decentralised service delivery 520 Service Centres (300 with co-located services) 180 CRS Australia offices + 140 other sites 17 Remote Service Centres 585 Access Points & Agents (including 38 Indigenous Community Access Points & 179 Indigenous Community Agents) Mobile Teams

The Good: Local Connections to work program Barriers to seeking employment of the long term unemployed & disadvantaged youth

Local connections to work (LCTW) Program Housing services Disability services Health services (including mental health, drug & alcohol rehabilitation Services provided by state & local government & community organisations Financial counseling Legal support & advocacy Carer support Educational & training options Job search & employment services

The bad: Compulsory income management

Good or bad? Outsourcing of service delivery Non for profit community/charity organisations For-profit non-government organisations State and local governments Disability, youth, mental health, indigenous services Immigration detention centres, residential housing & transit accommodation Employment services