CASE PRESENTATION 1 STAT Results from Labs Scenario

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Presentation transcript:

CASE PRESENTATION 1 STAT Results from Labs Scenario Lab calls answering service Answering service contacts NP & emails encounter NP verifies STAT results, documents and faxes

CASE PRESENTATION 2 NP verifies or corrects prescription Ambiguous Pharmacy Prescription Scenario Answering service contacts NP & emails encounter NP verifies or corrects prescription

CASE PRESENTATION 3 Call from Hospital / OB Patient Unknown Provider Scenario Call from Hospital for OB Patient with Unknown Provider Answering service contacts NP & emails encounter NP verifies OB GYN

CASE PRESENTATION 4 Adult / Pediatric Patient with symptoms Scenario Answering service screens call, contacts NP & emails encounter NP triages symptoms, follows algorithm, documents encounter, recommends follow up

CASE PRESENTATION 5 Worried Well Call from Caregiver Scenario Answering service screens call, contacts NP & emails encounter NP triages caregiver concerns, follows algorithm, documents encounter, recommends follow up

CASE PRESENTATION 6 Sick Call from Caregiver Scenario Answering service screens call, recommends ER or contacts NP & emails encounter NP triages caregiver concerns, follows algorithm, documents encounter, recommends ER & office follow up

CASE PRESENTATION 7 New Patient / Rescheduling / Missed Appointments Scenario New Patient / Missed Appointment Answering service screens call, recommends calling after clinic reopens per protocol & emails encounter Clinic manager per protocol contacts patient for scheduling.

CASE PRESENTATION 8 Primary Care Clinician (MD / PA / NP) shortage / planned absence Scenario Primary Care Clinician shortage / or planned absence Provide Job Description / Interview / Credential /Negotiate / Sign Confirm Onboarding / Begin Term / End Term