CSR and Ecological Footprint Tone Lauritzen, April 13 th 2012

Agenda Why is Corporate Social Responsibility important? CSR in Nordea The Ecological Footprint programme The role of IT in Nordeas environmental activities 2

Customers care Employees are motivated Society at large wants you to succeed Good business model National laws and regulations International conventions Why is CSR important? 3

What is Corporate Social Responsibility in Nordea? 4 Approach Integrated part of business strategy Ownership in business units CSR is about being prudent in everything you do Focus areas Responsible Investments & Governance (RIG) Responsible credits Anti-corruption Supply chain Environmental impact of own operations

Nordea strives to run our operations in an environmentally responsible way Ecological Footprint programme was established to drive and coordinate teams working to reduce our environmental impact 8 teams established based on an evaluation of Nordeas environmental impact Targets for 2016 set in 2009 (2008 baseline) Reduce energy consumption by15% (kWh/FTE) Reduce paper consumption by 50% Internal (kg/FTE) External (g/customer) Reduce internal travel by 30% (# trips/FTE) Sourcing targets related to environmental and social requirements to suppliers Quarterly monitoring and reporting Ecological Footprint Programme 5

Examples of activities: Green IT: automatically put PCs to sleep at night, improved cooling and use of heat from data centres, duplex print Energy mgmt.: improve ventilation and heating, install heat pumps, improve use and quality of light sensors, improved use of space/premises Internal paper: smarter print solutions, electronic signatures, deletion of unnecessary lists and reports Customer paper: Turn snail mail electronic Travel: implement MS Lync, improve video conferencing, improve travel statistics, tighten travel policy Sourcing: improvements in sourcing process Facility Services: Reduce waste volumes, eco- labelled detergents, canteen operations Communication: internal and external communication Ecological Footprint activities 6 Ecological Footprint Programme Communi- cation Green ITEnergy Mgmt Internal Paper Customer paper Travel & Virtual Collabo- ration Sourcing Facility Services

Examples of activities: Green IT: automatically put PCs to sleep at night, improved cooling and use of heat from data centres, duplex print Energy mgmt.: improve ventilation and heating, install heat pumps, improve use and quality of light sensors, improved use of space/premises Internal paper: smarter print solutions, electronic signatures, deletion of unnecessary lists and reports Customer paper: Turn snail mail electronic Travel: implement MS Lync, improve video conferencing, improve travel statistics, tighten travel policy Sourcing: improvements in sourcing process Facility Services: Reduce waste volumes, eco- labelled detergents, canteen operations Communication: internal and external communication Ecological Footprint activities 7 Ecological Footprint Programme Communi- cation Green ITEnergy Mgmt Internal Paper Customer paper Travel & Virtual Collabo- ration Sourcing Facility Services

Nordea is replacing all existing printers (approx. 11,000) with approx. 6,000 new printers Ecological footprint involvement consists of: Requirements: Provide environmental requirements for use in the Request For Proposal and vendor selection. Following areas have been covered: Functionality (e.g. follow-me print, duplex, statistics, use recycled paper) Production (environmental certifications or labels) Energy consumption (in use normal use, power save functionality) Toner consumption (functionality to save toner, to empty cartridge) Recycling/disposal (% of material recyclable, recycling programmes) Environmental profile of company Prepare for duplex: Contact all application owners and ask that necessary changes are made to enable duplex print Print policy: Contribute to production of print policy Communication: Provide end-users (and other stakeholders) with relevant information Internal print 8

Energy: Reduction according to plan. Low hanging fruit have been harvested. Further reductions will require investments and improved use of space Internal paper: Small reduction (7%). Duplex and other print activities in 2011 should cause substantial reduction Customer paper: Ahead of schedule (36% reduction) Travel: Large increase in 2009 and Reduction last 4 quarters, but still above 2008 level. Sourcing: According to plan. New process is being implemented this spring Status 9 How are we doing compared to our competitors?

Further information 10

Thank you! Tone Lauritzen