Improving Patient Care Through Technology

Orit Mohamed Product Support Associate Lisa Dzera Product Designer

Icebreaker

What are you currently doing to keep your patients engaged? How are you solving the problem? What methods? What are your clinical workflows like? Where are your biggest struggles?

The Problem: You want your patients to be engaged in their healthcare and prioritize their well-being, but it’s difficult to do that when you rarely see or communicate with them.

Underserved patients face unique challenges in improving their health.

The Solution: Use text messaging to communicate with patients outside of the clinic and ensure they are thinking about and prioritizing their health.

Texting as a Solution Text messaging usage is 2-4x higher in lower income, less educated populations, and has a 99% open rate

Patients who responded as “always” or “often” check their messages Texting as a Solution Patients report they read text messages in 5 minutes or less after receiving them 65% 85% Patients who reported text messaging as the most used feature on their phone 46% Patients who responded as “always” or “often” check their messages

What is CareMessage? CareMessage is a patient engagement tool you can use to text your patients about: appointment reminders, preventative health screenings, and more! Texting patients frees up staff time Appointment reminders can reduce no shows Outreach messages can bridge gaps in care Health Education Programs can improve health literacy and disease self-management for your patients

CareMessage Features Reduce No-Show Rates Appointment Reminders Group Outreach Educational Programs Direct Messaging Reduce No-Show Rates Fill Gaps in care through preventive care outreach Automated disease management for high risk patients One-to-one Communication with patients Programs: Chronic disease management, , wellness activities (nutrition, exercise), medication adherence (patient engagement increases, save costs by encouraging patients to prioritize their health, leading to healthier patients) Appts: send reminders, reduce no shows, save money & time Outreach: preventive care practices (screenings, immunizations) - helps prevent more serious/costly health issues to keep patients healthier and give you more free time DM: direct communication with patients, saves you time, more engaged patients, better patient/doc relationship

You have an appointment on WED APR 20 at 12:00 PM. Health Tip: Carbs raise your blood sugar the most. Try eating whole fruits and veggies. Attend the Women’s wellness workshop tomorrow. Hi Morgan, your lab results are ready.

Health Center Reach Since launching in late 2013, CareMessage has grown to work with 200+ organizations across 39+ states nationwide, actively reaching 1.5 million patients.

CareMessage Demo

Preventive Appointments Reduction in No-Show Rates Outcomes Data Reduction in FSBG Preventive Appointments Reduction in No-Show Rates Glucose self-monitoring triggers sent via CareMessage were effective in lowering finger stick blood glucose (FSBG) levels by 11.3%. 23% appointment scheduling rate for new patients and those missing a critical preventative screenings vs. 6% conversion leveraging traditional communication methods. Several CareMessage customers have reported lowering their no-show rates between 10%-50%.

Reduction in weight/BMI Outcomes Data Reduction in HbA1c Reduction in weight/BMI Reduction in LDL 1,166 patients were enrolled in the CareMessage’s diabetes program. Preliminary analysis showed high risk diabetics enrolled in CareMessage had a 0.5 point lower A1c compared to control. RCT of obese patients at UAB showed patients receiving messages from CareMessage lost 11 lbs over the course of the six month intervention vs. 1.6 lbs for the control group (p=0.02). A study measuring LDL for uninsured patients that completed CareMessage's high cholesterol program demonstrated a 21% decrease in LDL (vs. medication alone).

Activity

Thank you! To learn more, contact us at caremessage.org