IT Service and Asset Management With the help of: Zenworks Configuration Management (ZCM) Erin Provazek Assistant IT Director Information Technology Department City of College Station Pat Nurre Endpoint Management Specialist

City of College Station Agenda Who we are Where we were What was the solution Where we are now

City of College Station IT Department Lines of Business Network Communications Business Systems GIS eGovernment PC Support and Management ….and Mail services for the City

City of College Station PC Support and Management Desktop/Laptop Support Desktop/Laptop Replacement Software installation Software licensing Desktop/Laptop software updates Printer Support/Maintenance Printer Replacement Scanner Support IDUs

City of College Station …and Service Level Agreements Asset Inventory Department/Division ownership Software updates/PTFs Project support to Business Systems Division Performance measures

City of College Station The old way Imaging Asset management Security Applications Helpdesk support

City of College Station The Solution ZENworks Configuration Management – Extended Windows and Linux management – OS Migration – Software Distribution – Application Packaging – Application configuration and self-healing – Remote management – Asset Inventory & Reporting

City of College Station Imaging Naming convention standardized Layered architecture is scripted– ease of updating each component of base image PC replacement/rebuild turnaround time Base install standards Security

City of College Station Asset Inventory

City of College Station Asset Inventory

City of College Station Asset Management

City of College Station Asset Management – Contract Mgmt

City of College Station Asset Management – Contract Mgmt

City of College Station Asset Management – Reporting …. And servers, printers, rugged laptops,…….

City of College Station Asset Management – Contract Mgmt

City of College Station Asset Management – Contract Mgmt

City of College Station Asset Management – License Mgmt

City of College Station Asset Management – License Mgmt

City of College Station Asset Management – License Mgmt

City of College Station Asset Management – License Mgmt

City of College Station Asset Management – License Mgmt

City of College Station Asset Management – License Mgmt

City of College Station Asset Management – Usage Reports

City of College Station Applications - Bundles

City of College Station Applications - Bundles

City of College Station Applications - Bundles

City of College Station Summary of savings Machine rebuild or replacement turnaround Software installation put in the hands of the users Instant reporting of environment devices and their attributes Device warranty tracking Instant reporting of inventory original cost Software maintenance agreements tracked intelligently License records stored for easy compliance checking. Application installations

City of College Station Questions? Thank you for your time