A Collaborative Approach to Communication for Healthcare & Engineering Professionals Beth Vye October 13, 2012

About ISIS ISIS is a leading community organization that welcomes immigrants Working in partnership, ISIS offers services and creates opportunities that enable immigrants to participate fully in Canadian life

Overview of Communication for Healthcare Professionals and Orientation and Communication skills for Engineers Similarities / Differences Partnerships / Community Outings Activity 1 Inclusive language Activity 2 Breaking Bad News Activity 3 Describing a Process Workshop Outline

Course Content Differences Similarities General Orientation / Pathway to Licensure Communicating with Patients Medical Terminology Self-Study Guide Medical / Engineering Administration Scheduling Community Visits Similarities Everyday English Profession Specific Writing and Presentation Skills Networking Connecting With Colleagues / Teamwork The Language of Management

Exciting Developments Four month Work Placement pilot program for OCSE “On-the-job” competency based-assessment Coaching and support provided by Engineers Canada Partnerships with host employers

Employment Module Job interview skills Practice interviews Individual feedback from video recordings

Computer Module PowerPoint Calling card Access to ISIS computer lab

Evaluation Ongoing in-class assessment Assessment based CLB Communication assessment at Dalhousie Learning Resource Centre Communication assessment based on employment practice interview Certificate of completion

Community Partners Dalhousie Learning Resource Centre Dalhousie Kellogg Library IWK Library North End Community Health Centre Capital Health Volunteer Services Halifax Sexual Health Ronald McDonald Room and Ronald McDonald House Dalhousie School of Occupational Therapy Dalhousie Medical School and Nursing Student Placements Addiction Services

Community Outings/Speakers St. John Ambulance Cancer Care Nova Scotia IWK Pre-Birth Clinic Capital Health Public Health Services Cobequid Community Health Centre Shannex Enhanced Care Nova Scotia Hospital Canadian Blood services

Dalhousie Learning Resource Centre Communication assessments with simulated patients Feedback to improve communication and interviewing skills

Dalhousie Kellogg Library & IWK Library Orientation to the IWK and Kellogg Libraries One-on-one appointments at the Kellogg Temporary borrowing privileges at all Capital Health Libraries

North End Community Health Clinic The role of a community health clinic Job shadowing

Addiction Services Presentation about addiction in Nova Scotia

Engineers Nova Scotia provides: Orientation Licensure counseling Open door policy

Presentations Project Management Work Placement Project Occupational Health and Safety Toastmasters Discussion Panel Evaluation Tool Ethics

“After taking the Communication for Healthcare program, I feel confident and would like to take on more challenges and responsibilities with regards to being a healthcare professional in Canada.” CHP Participant “The engineering class is very good, informative and friendly. It is great to learn about the Canadian work environment and culture. It is a good chance to talk with senior engineers in various fields and learn from their experiences in their own countries.” OCSE Participant Student Testimonials