Shaping Industrial Relations in a Digitalising Services Industry 2nd reflection workshop 21.11.2018 in Brussels

Table of Contents Introduction Part1) A Digitalising Services Industry: A Thematic Classification Part 2) UNI Europa Activities and Policies Future Outlook and Next Steps

Introduction Joint project between UNI Europa and ‘ZSI – Centre for Social Innovation’, financially supported by the European Commission

Introduction Topics Worker representation and collective bargaining Analyse Change Factors Explore New Approaches Topics Worker representation and collective bargaining Employment relationship 4.0 Skills and (re)training opportunities UNI Europa platform on industrial relations in a digitalising services industry

Part1 A Digitalising Services Industry: A Thematic Classification Changing Services Markets Challenges to the Labour Markets due to New Company Strategies In Response: New Work Organisation and Policy Initiatives

Service Profiles in European Regions Southern Europe Predominance of small and medium businesses Continental Europe - Growing Commerce and ICTS sectors - Job losses in the Finance sector Central and Eastern Europe Foreign direct investment (destination for outsourced functions) Nordic Region National and foreign multinationals UK Strive for global leadership in financial service innovation

Post and Logistic sector: UNI Europa Sectors ICTS sector: Big data Cloud Computing Security Internet of Things Finance sector: Integrating strategies of ICTS companies Trend towards concentration Media sector: Disruptions through digital platforms and new distributing channels Commerce sector: E-commerce activities Shift from retail to logistics Post and Logistic sector: E-substitution Diversification of activities

Labour Markets Automation of tasks Outsourcing and offshoring processes Forms of a-typical employment Polarisation of the labour market ICT skill demands Labour Markets

Work Organisation and Policy Initiatives European Commission Approaches Various National Initiatives (Digital) Single Market Strategy European Pillar of Social Rights Optimism vs. Pessimism Bipartite initiatives Without any involvement of social partners Tripartite initiatives

Part 2 UNI Europa Activities and Policies Worker Representation and Collective Bargaining in a Globalised World An Employment Relationship 4.0 Skills and (Re)training Opportunities

Worker Representation and Collective Bargaining in a Globalised World Activities Policies Promote collective bargaining and social dialogue Strengthen worker participation rights (awarding of contracts, relocation or outsourcing of work) New organisation and communication structures Similar rights and collective bargaining structures in new forms of work

An Employment Relationship 4.0 Activities Policies Lobbying (with the ETUC) for a definition of an employment relationship 4.0 Finance sector: joint declarations on the impact of digitalisation on employment ICTS sector: well-being and good health at work Property Services and UNICARE: challenges due to automation + health and safety issues Definition of an employment relationship 4.0 Decent working conditions for new forms of employment Employers accept all rights and obligations associated with the concept of an employer Lobby for legislative proposals and measures

Skills and (Re)training Opportunities Activities Policies Request skills and (re)training opportunities for all workers Commerce sector: manage job transitions Post & Logistic + MEI sectors: skills identification and development European Commission’s Digital Skills and Jobs Coalition Right for and access to training Different training opportunities Ability to transfer skills and training Mechanism for skill anticipation, skill matching and job placement

Future Outlook and Next Steps Trade unions have to adapt or rather change their organisation structure New structures for communication and organising workers need to be established Individual employment relationships need to be reinforced in stronger collective frameworks Presented project findings and outcomes serve as a basis for discussion for the UNI Europa platform Follow-up project (2019-2020)

Many thanks for your attention! Project website: https://unieuropaprojects.org/shaping-industrial-relations/ Many thanks for your attention!