Communicating Bad News

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Presentation transcript:

Communicating Bad News

Our Situation Ask if the person is ready to receive it Ask how much they want to know State the bad news Be clear, don’t try to obscure the situation

How Did This Happen? Any relevant history, facts, or strategies Original assumptions that are no longer valid

Alternatives Considered Present alternative courses of action Discuss pros/cons of each

Recommendation or Decision State the recommended course of action or decision Discuss how recommendation addresses the problem Discuss how plan will address hardships resulting from action

Our Vision for the Future Reaffirm your goals Set expectations for future Set a time for expected results

Summary Key points to remember that will give audience confidence or improve morale

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