Overview of NEAT What is NEAT? How does NEAT work? NEAT is a single point of access for urgent, unplanned health and social care needs where co-located staff work together to coordinate an integrated response that will: Support and manage patients and carers safely in the community through a period of crisis, using the most appropriate and proportionate level of intervention Promote independence by identifying and addressing additional support needs through Integrated Care Coordination and linking people to their own support networks Facilitate fast-track early supported discharge from in-patient settings How does NEAT work? NEAT has four elements:

Total Onward Referrals: 2817 Top 3 Source of NEAT Referrals: GP 620 36% Discharge to Assess 333 19% Social Services 326 Total NEAT Referrals: 1629 Total Onward Referrals: 2817 Top 3 Onward Referrals NEAT has made: Therapy 863 30.5% Care 737 26% Nursing 360 12% Average Onward Referrals made per patient: 1.7

Challenges: Benefits: Evaluation IT, Telephony, Estates Expectation of NEAT from others – what is NEAT? Ongoing promotions and communication Increased demand on services – supporting people with complex needs Delivering the services within existing resources to prove concept. Benefits: Flag ship – replicated across county Supported 76% of patients to remain at home through crisis – working with patients and families Improved learning and understanding between services Appropriate and cost effective outcomes

Next steps… Plans for Year 2 Developing further pathways: Care Home providers Domiciliary care Enhanced Support for paramedics and 111 Consideration for police/fire services Further pathways for acute and community hospitals. Continue promotion across Norwich GP surgeries. http://www.edp24.co.uk/news/health/new-multi-disciplinary-health-team-in-norwich-piloted-to-stem-unnecessary-hospital-trips-1-5081058 http://www.edp24.co.uk/news/health/neat-team-1-5548802