Theoretical Basis of the Quality Movement – Part 1: Deming’s Fourteen Points Adapted from Ch. 1 and 2 from Statistical Quality Design and Control Authors:

Slides:



Advertisements
Similar presentations
Organization Development and Change
Advertisements

TOTAL QUALITY MANAGMENT
Quality Leadership Deming’s 14 Points as described in Total Quality Management by Besterfield et al (Ch. 2) Presented by Dr. Joan Burtner, Certified.
TQMTQM Total Quality Management. Fourteen Elements of TQM Create a constancy of purpose Adopt a new philosophy Cease dependence on mass inspection as.
1 ) Deming Management Principles of Deming Management Deming's Fourteen Points.
BS2914 Quality Management & Customer Care 3: TQM Gurus [1] W.Edwards Deming 3: TQM Gurus [1] W.Edwards Deming.
“Statistics is the science of gaining information from numerical data.” -- Moore Definitions of Statistics Statistics: “the science of data involving collecting,
October 1, 2008 Quality Management for the Medical Laboratory Michael Noble MD FRCPC Chair – Program Office for Laboratory Quality Management Medical Director.
Concept of TQM From Quality Gurus
Supplier Partnership Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Mercer.
TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management(TQM) The word “total” conveys the idea that all employees, throughout every function and level of organization, pursue quality.
© 2008 Prentice Hall8-1 Introduction to Project Management Chapter 8 Managing Project Quality Information Systems Project Management: A Process and Team.
Chapter 1 Enterprise Wide View.
Chapter 1 Introduction. Introduction Using statistical methods to improve quality –Identifying trouble spots and their causes –Predicting major problems.
Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
Issue Description APPRECIATION FOR A SYSTEM THEORY OF KNOWLEDGE UNDERSTANDING VARIATION PSYCHOLOGY August 12-14, 2015Eric Budd - "Profound Knowledge for.
14 Points for Management 1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business,
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Chapter 2 Quality Theory.
Total Quality Management Lecture #2. Types of Quality Control  Product Quality Control –Product Control focuses on the output  Process Quality Control.
Quality and Productivity Management Deming, TQM, and 6 Sigma.
Quality and Operations Management “Guiding Philosophies of Deming, Juran, and Crosby”
Total Quality Safety Management.
DEMINGS OF 14 POINTS OF QUALITY
Introduction to Quality Prepared by: Bhakti Joshi Date: December 6, 2012.
Chapter Fifteen: Employee Involvement Employee Involvement Employee involvement seeks to increase members’ input into decisions that affect organization.
Deming’s 14 Principles W. EDWARDS DEMING. THE DEMING CHAIN REACTION Improve Quality Costs decrease because of less reword, fewer mistakes, fewer delays,
McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved. x Process Improvement Using Control Charts Chapter 14.
Development of Quality1 Advanced Software Engineering COM360 University of Sunderland © 1998.
Quality Management Strategies. Dr. W.E. Deming A census bureau statistician A census bureau statistician Improved U.S. production during WWII Improved.
Score Sheet The BEAD-BOX GAME tm Note: Production Lot Size 50 Beads Per Operator Per Day Inspector (1) ___________________ Recorder: ___________________.
Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
PP 500 Public Administration and Management Unit Six Seminar Dr. Bruce Bordner Kaplan University.
Lean Office - Total Quality Management managementsupport
TOTAL QUALITY MANAGEMENT TEACHINGS OF QUALITY GURUS Dr. Mohamed Riyazh Khan- DoMS.
Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
Theoretical Basis of the Quality Movement – Part 1: Deming’s Fourteen Points Adapted from Ch. 1 and 2 from Statistical Quality Design and Control Authors:
Definition: Total Quality Management Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular.
Total Quality Management (TQM)
Deming’s 14 Principles W. EDWARDS DEMING. Create constancy of purpose for the improvement of product an service.
McGraw-Hill/IrwinCopyright © 2009 by The McGraw-Hill Companies, Inc. All Rights Reserved. Chapter 17 Process Improvement Using Control Charts.
Management of Quality. Introduction to Quality Quality Gurus W. Edwards Deming W. Edwards Deming Joseph M. Juran Joseph M. Juran Philip B. Crosby Philip.
Learning Objectives for Learning Unit 15
Team A MGT/420 November 5, 2012 Gregory Waters. Automobile Manufacturers Retail Stores After-Market Consumers High quality components Quality -Selling.
LECTURE 3. Quality Philosophies and Management Strategies Deming was asked to deliver a lecture on statistical quality control to management Japanese.
PLEASE SIT WITH YOUR GROUPS! March 7, IE 441.
Theoretical Basis of the Quality Movement Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
Historical Philosophies of Quality 1. The Quality Gurus Quality Gurus – Individuals who have been identified as making a significant contribution to improving.
Deming Principles PROGRAM PRESENTATION
ECE362 Principles of Design
Organization Development and Change
HOME MEDICAL CARE Deming's 14-Point Philosophy-Quality
T o t a l Q uality M anagement.
Preventing Abuse, Neglect, & Exploitation
Major Contributors to Quality
Introduction to Quality and Statistical Process Control
Leaders in the Quality Revolution
TOTAL QUALITY MANAGEMENT (TQM)
Theoretical Basis of the Quality Movement
Theoretical Basis of the Quality Movement
Deming’s Philosophy of Total Quality Management
Organization Development and Change
13 Employee Involvement.
Organization Development and Change
The Development of Modern Management
The Red Bead Game 1.
Theoretical Basis of the Quality Movement
Fundamentals of Total Quality Leadership
Quality Management MNGT 420
Theoretical Basis of the Quality Movement
Presentation transcript:

Theoretical Basis of the Quality Movement – Part 1: Deming’s Fourteen Points Adapted from Ch. 1 and 2 from Statistical Quality Design and Control Authors: Devor, Chang and Sutherland and Ch. 1 of The Certified Quality Engineer Handbook, 3rd edition Presented by Dr. Joan Burtner, Certified Lean Six Sigma Black Belt Professional Associate Professor and Chair, Department of Industrial Engineering and Industrial Management Mercer University

Brief Quality Time Line (before 1950) 1900’s Taylor Mass inspection Scientific Management 1920’s Shewhart Statistical approach to process variation Control charts 1930’s Mayo Hawthorne studies for Western Electric IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Brief Quality Time Line (1950 – 2000) 1950’s Deming and Juran established professional credentials Deming emphasizes Top Management Responsibility Statistically-based approach to quality Acceptance sampling and process control charts became mandatory as part of the defense effort 1980’s Deming, Juran, Ishikawa and Taguchi are influential US industrial leaders begin to embrace quality Total Quality Management popular Six Sigma introduced Seven basic quality tools 1990’s Institutionalization of quality throughout the enterprise Global marketplace – international standards (ISO) Lean Manufacturing introduced IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 1. Create constancy of purpose for the improvement of production or service Improve the product or service Plan for the future Make a long-term commitment to quality Strategies required to make profits in this quarter only are different from those needed to keep the company in business for the next 20 or 30 years IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 2. Adopt the new philosophy New Philosophy: We cannot accept the levels of errors that could be tolerated in the past. We can no longer live with commonly accepted levels of delays, mistakes, defective material and defective workmanship. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 3. Cease dependence on mass inspection for quality control. Instead, require statistical evidence that quality is built in. You can’t improve quality through inspection. 100% inspection is like planning for defects. In some cases, final inspection may still be required. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 4. End the practice of awarding business on the basis of price tag alone. Improve the quality of incoming material. Cultivate long term relationships with suppliers. Reduce the number of supplier Eliminate suppliers who cannot demonstrate statistical evidence of quality. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 5. Improve constantly & forever the system of production & service. Continual reduction of waste Find problems Continual improvement of quality (adaptation of Deming cycle) Work on the process instead of the product. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 6. Institute more through, better job- related training (modern methods of training). Company supported (money and time) Training management about the company, training about the customer’s needs, proper training for job. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 7. Adopt and institute leadership through modern methods of supervision. Supervisor’s job should be to coach workers, assist them in solving problems, not meeting quotas. Management must take immediate action on problems of defective parts, lack of maintenance on machines, etc. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 8. Drive Out Fear Eliminate fear in the workplace Fear will disappear as management improves and as employees develop confidence in management. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 9. Break down barriers between staff areas. Eliminate the “Over the wall” mentality. Coordinated effort, teamwork, teams of people in design, engineering, production, & sales. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 10. Eliminate slogans, goals, and targets for the workforce. Don’t ask for new levels of productivity without providing methods. The only goals that make sense are internal goals (personal motivation). IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 11. Eliminate numerical quotas. Eliminate work standards a) Impossible for some, too easy for others, no clues for how to improve b) Replace with leadership. The only permissible number is a plain statement of fact for survival. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 12. Remove barriers to pride in workmanship. Involve employees at all levels in the improvement process. Supply workers with the proper tools, methods, materials. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 13. Institute a vigorous program of education, retraining, and self- improvement for everyone. Educated people learn new things more easily, are more easily trained for new job. People, like the process, should be continuously improving. IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Deming’s Fourteen Points 14. Take action to accomplish the transformation. Create a management structure that supports these principles. Top-down approach Concurrent education and application Willingness to change the system Common mission and goals IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering

Contact Information Email: Burtner_J@Mercer.edu US Mail: Mercer University School of Engineering 1400 Coleman Avenue Macon, GA Phone: (478) 301- 4127 IDM355 Fall2018 Dr. Joan Burtner, Associate Professor of Industrial Engineering