Community and Government Readiness Assessment Orange County Department on Aging Janice Tyler, Director July 30, 2012

So why did we do this? It was time to update the Countys Master Aging Plan.

What is the Master Aging Plan? Strategic planning process conducted every 5 years Outlines anticipated need for county government services due to an aging population Community-oriented and collaborative Approved by the Board of County Commissioners Funding allocated according to outlined goals and objectives

Questions to be Answered 1.How is the County preparing for an increase in demand for programs and services? 2.How is the County preparing for an aging workforce? 3.What services do Orange County residents think they will need as they grow older? 4.What is it like to be an older adult in Orange County? Government Readiness Assessment Community Input

Methods Community Assessment Report Government Readiness Assessment Department Surveys In-Person Interviews

100% Response Rate Animal Services Asset Management Services Board of Elections Child Support Enforcement Clerk to the Board of County Commissioners County Managers Office Economic Development Emergency Services Environment, Agriculture, Parks and Recreation Financial Services Health Housing, Human Rights and Community Development Human Resources Information Technology Libraries Planning and Inspections Register of Deeds Sheriffs Office Social Services Solid Waste Tax Administration

Methods Community Assessment Report Government Readiness Assessment Department Surveys In-Person Interviews Community Input Perceptions of Aging Survey Focus Groups Long-Term Care Assessment

Orange County Government Readiness Survey Government Readiness Survey Retirement & Succession Planning VolunteerismTechnology Built Environment Human Resources Policies Strategic Planning Needs

Results: Increased demand for County programs and services Over 81% of Orange County departments anticipate increased demand for programs and services.

Results: Increased Demand for County Programs and Services

Results: Preparing for an Aging Workforce 68% of Orange County departments describe preparing for an aging workforce as a medium, high, or very high challenge.

Effect of an Aging Workforce on County Government

Workforce Aging Orange County 94% of depts. know how many employees are eligible to retire. 100% of depts. know which divisions will likely experience the most critical skills/knowledge loss. 11% have a staff person who has a percentage of time designated to preparing for an aging workforce. State of North Carolina Departments 89% agencies reported they know persons eligible to retire. 72% know which divisions will likely experience the most critical skills/knowledge loss. 13% of agencies have a staff person who has a percentage of time designated for preparing for an aging workforce.

Knowledge transfer in agencies/departments Do older employees transfer knowledge (e.g., mentoring, shadowing) to younger employees as a formal part of their job? Percent YES 51% NC37% Orange County IF YES, is this knowledge transfer (e.g. mentoring, shadowing) part of a larger preparedness plan in your agency? 40% NC31% Orange County IF NO, are you planning to implement a knowledge transfer (e.g. mentoring, shadowing) program? 30% NC10% Orange County

Workplace Flexibility Does your agency regularly offer your staff the following… Percent YES NCOrange Co. Flexible work hours 90% 63% Telecommuting 54% 10% Part-time work 44% 32% Flexible work places 21% 11% Job sharing 21% 5%

Big Difference in County vs. NC 37% of county departments have a volunteer program that engages older adults to extend the capacity of the workforce compared to NC Only 15% of state agencies use older adult volunteers.

Methods Community Assessment Report Government Readiness Assessment Department Surveys In-Person Interviews Community Input Perceptions of Aging Survey Focus Groups Long-Term Care Assessment

Orange County Master Aging Plan Visit our website at to view the plan. Janice Tyler Director, Orange County Department on Aging

We do much of work out of two centrally located Senior Centers. Central Orange Senior Center at the Sportsplex, Hillsborough, NC Robert and Pearl Seymour Center Chapel Hill, NC

Greatest Benefit