FROM VALENCIA TO BEIJING

ITC Project Management in Social Security Working Group

The Elephant’s Child Rudyard Kipling “I Keep six honest serving-men: She keeps ten million serving-men, Who get no rest at all! She sends 'em abroad on her own affairs, From the second she opens her eyes-- One million Hows, two million Wheres, And seven million Whys! (They taught me all I knew) Their names are WHAT and WHERE and WHEN And HOW and WHY and WHO I send them over land and sea, I send them east and west But after they have worked for me, I give them all a rest” I let them rest from nine till five. For I am busy then, As well as breakfast, lunch, and tea, For they are hungry men: But different folk have different views: I know a person small-- The Elephant’s Child

And HOW and WHY and WHO Episode 1: the process The Elephant’s Child was full of ‘satiable curtiosity” Their names are and WHERE and WHEN WHAT And HOW and WHY and WHO Episode 1: the process

Why To take advantage of Valencia stuff To produce a paper to be presented in Beijing High demand from managers Useful for developing countries

Who ITC Advisory Board + IBM

Where - When Madrid Geneva Berlin Rome “I send them over land and sea, I send them east and west” 1 3 Madrid Geneva 3_4 April 2003 25 February 2004 2 4 Berlin Rome 12 March 2004 5 June 2003

Where - When Geneva Beijing Crakow 5 7 6 16 April 2004 13 September 2004 6 Crakow 2 June 2004

How Madrid Berlin Geneva First inputs (experiences) from participants 1 Madrid First inputs (experiences) from participants First draft of document structure 2 Berlin Main structure agreement Case study model 3 Geneva First edited version 2/2004

How Roma Geneva Crakow New inputs General review 4 Roma New inputs General review New order of the chapters 5 Geneva General edition 4/2004 From case study to reference 6 Crakow Formal introduction

How: lessons learnt from the working group activity Public organizations knowhow Supplier point of view Prived sector Knowhow Different ways Creative style Opend - minded

And seven million Whys!” What “One millions Hows, two million Wheres And seven million Whys!” 10 issues regarding ITC project management in social security organizations