1. Welsh Critical Care Improvement Programme
Facilitation Skills a brief introduction
Ian Govier
(Facilitator)

2. With reference to Facilitation Skills, what do you want to achieve as a result of this workshop?

3. Facilitation - getting the ‘basics’ right!

4. Communication Influence
38% Tone of voice
55% Body Language / Visual
7% Spoken Words

5. What is Facilitation?

6. 3 Modes of Facilitation
Hierarchical - in this mode the facilitator directs the process and makes decisions
Co-operative - in this mode the direction of the process is shared between the facilitator and the group members
Autonomous - in this mode the facilitator allows the group members autonomy to direct the process themselves

7. Hierarchical Facilitation
Get up off
the floor!
Group Exercise

8. Planning Meaning Confronting
6 Dimensions of Facilitation
Feeling
Structuring
Valuing
Planning Meaning Confronting

9. Stages of Group Development
(Tuckman, 1965)
Forming
Storming
Norming
Performing
Adjourning and Transforming

10. Co-operative Facilitation
Rocket
Science
Group Exercise

11. Welsh Critical Care Improvement Programme
Time for a Break

12. What can Facilitation help groups to achieve?
share information and ideas
develop knowledge, skills and thinking
make links
review progress
plan strategies
take risks and experiment
be creative
talk about successes and challenges
Group Work

13. Open Questions

14. Rudyard Kipling - The Elephant’s Story
SIX HONEST SERVING MEN
I keep six honest serving men (They taught me all I knew); Their names are What and Why and When And How and Where and Who. I send them over land and sea, I send them east and west; But after they have worked for me, I give them all a rest. I let them rest from nine till five, For I am busy then, As well as breakfast, lunch and tea, For they are hungry men. But different folks have different views; I know a person small - She keeps ten million serving men, Who get no rest at all! She sends them abroad on her own affairs, From the second she opens her eyes - One million Hows, two million Wheres, And seven million Whys!
Rudyard Kipling - The Elephant’s Story
What?
Who?
Why?
Where?
When?
How?
Group Exercise

15. Useful Questions for Facilitators

16. Facilitation Questions
Can we stop for a moment and check how we are doing?
How do you feel about what is going on?
How helpful was that comment?
Perhaps it would be more helpful to turn that comment into a question?
What questions does that raise?
Which question was most helpful, and why?
Why has everyone ignored … statement?

17. Facilitation Questions
Will you tell us more about?
Everyone seems a little tired – shall we take a break for a few moments?
Is that helpful?
Perhaps we should check our ground rules?
What are we trying to do here?
How can we help / move on?
How can we make this set more effective?
What does that mean?

18. Handling Questions & Fielding Challenges
Acknowledge
Clarify
Answer
Check

19. When things go off track!
Summarise

20. Autonomous Facilitation
Marshmallow
Towers
Group Exercise

21. Final Thoughts

22. Facilitation Skills – a brief introduction
Welsh Critical Care Improvement Programme
Facilitation Skills – a brief introduction
Web Resources:

23. 3 Modes of Facilitation
Hierarchical - in this mode the facilitator directs the process and makes decisions
Co-operative - in this mode the direction of the process is shared between the facilitator and the group members
Autonomous - in this mode the facilitator allows the group members autonomy to direct the process themselves

24. What will I do differently
after today?

25. “That which we persist in doing becomes easier -
- not that the nature of the task has changed, but our ability to do has increased.”
Ralph Waldo Emerson

26. You’re probably right! Whether you think you can…. Or whether you
think you can’t….
You’re
probably
right!

27. Go for it!

28. Diolch
Thank You

29. Welsh Critical Care Improvement Programme
Facilitation Skills a brief introduction
Ian Govier
(Facilitator)