Guidelines for use Always include trademark and service mark notices, for example: ®Net Promoter Score, Net Promoter and NPS are registered trademarks.

Slides:

Advertisements

Similar presentations

Measuring Customer Service for the future Robyn Reilly April 2010.

Advertisements

Data Protection Campaign At-a-Glance Call Guide 1.Introduction The reason for my call … We are excited that you responded to our on NetApp data protection.

Professional Services Firm Net Promoter® – Client Survey Presentation

 Agenda (60 minutes, recording available)  Review new survey options  Review Net Promoter Score (NPS) concept  Dashboard overview  “Raise hand” with.

Voice of the Scout General Information Overview January-April 2012.

Measuring Loyalty and Happiness Alumni Affairs March 2011.

1 Example Bank Customer Survey Results Net Promoter Score.

Growing Membership using the Voice of the Scout. Why The Customer Voice Matters Page 2.

Employee NPS Leanne Taylor.

HAPPYORNOT LTD. SUMELIUKSENKATU 18 B, TAMPERE FINLAND. ® & Copyright HappyOrNot Ltd Other trademarks belong to.

© 2013 TM Forum | 1 V Net Promoter Score Niamh Clancy September 2013.

Performance You Demand. Reliability You Trust. Meet Quincy Compressor.

‘Using employer branding to increase applicant quality’ Putting the theory into practice.

© 2016 albert-learning.com. You will be asked 8 questions. Listen to each question and respond after the tone. Look at the timer to see how much time.

How To Use This Document (Print this page for reference if needed)

12 Step Target Program.

Personal Narrative Conclusions

CORE Improvement community workshop #2 March 13, 2017

Module 10: Customer Satisfaction

How Getting Client Feedback Leads to Revenue Retention & Referrals

St. Regis Parent Survey It’s nearly impossible to manage what you cant measure – so in looking at these scores this is the measurement of the.

Driving Employee Engagement at a John Deere Dealership

Bless You Unchained Melody Sound of Clayderman.

Objective 2.02 Review Questions

Best Practices for Incorporating an Employee Engagement Survey

From Blogger to Freelance Writer

Who We Have Spoken To In May

Safer Internet at Grampound Road School

Who We Have Spoken To In November

Get Comfortable, Affordable Taxi Service in Udaipur at Om Travel.

if they could pass on the thing

Message for all is: Get your Cook Processor FREE!

Presented by Randi Busse Workforce Development Group, Inc.

Building your Company’s Customer Insights Department

Voice of Member Results

Who I am at Beccles… As part of our new ‘get to know’ the staff at Beccles Medical Centre segment, we are really proud to introduce Zena. She is one of.

Passive, Aggressive, & Assertive Communication

Employee Engagement 2018 Example of analysis report

Employee survey 2018 – RESULTS HUV.

Let’s create a better internet together

MADNESS By: Nicholas Kimmel.

Today is No Pens Day Wednesday!

Problem Solving And visualization.

Today is No Pens Day Wednesday!

Level 4 questions Level 4 questions What is s/he going to say?

“SUNSHINE ON MY SHOULDERS”

QuickBooks Desktop Pro 2019 QuickBooks Pro 2019 New Features|Reviews

Let’s learn about Health!

I need to talk to my teachers at school

Year 6 (National Numeracy Strategy) (Based on DFEE Sample Lessons)

Dear God, I'm writing to say I'm sorry For being angry yesterday When you seemed to ignore my prayer And things didn't go my way.

Lessons in disability etiquette

Roadside Summary Report– November 2015

Year 6 (National Numeracy Strategy) (Based on DFEE Sample Lessons)

Is this respect. What does this tell me about you

Child disclosure “They shout all the time. Fighting and shouting and stuff. He was shouting on the way back from the club yesterday too. Mum was upset.

1.7.2 People who help me and look after me – When I have a question or a worry I can identify the adults in my life who care for me and look after me.

PATIENT SURVEY FEEDBACK

Dear God, I'm writing to say I'm sorry For being angry yesterday When you seemed to ignore my prayer And things didn't go my way.

Booksy University Bug Reports and Feature Requests.

Quick Housekeeping Questions Webinar Recording + Slides Webinar Survey

Understanding Percent

1.7.2 People who help me and look after me: When I have a question or a worry I can identify the adults in my life who care for me and look after me.

Invitation to Notice Show what you know! Day 3.

People who help me and look after me: When I have a question or a worry I can identify the adults in my life who care for me and look after me. I can.

Problem Solving And visualization.

NCFE L 2 Business Unit1Administration Communication

Net Promoter Score Template

Presentation transcript:

Guidelines for use Always include trademark and service mark notices, for example: ®Net Promoter Score, Net Promoter and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc. The NPS emoticons are registered trademarks of Bain & Company, Inc. Do not alter the emoticons in any way Do not place the emoticons into other graphics Emoticons are provided for the convenience of Bain & Company clients and others to help communicate Net Promoter Scores in a more visceral way on a more emotional level 100831 Bain NPS Emoticons for download

Representing NPS at various levels Net Promoter Score 25% Net Promoter Score 75% SM The NPS emoticons are service marks of Bain & Company, Inc. ® Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld 100831 Bain NPS Emoticons for download

Example “Our Net Promoter Score is 43% today” What the customers say Promoter comments “Analise made my day when she helped me solve my problem with the system. She was cheerful, efficient and patient with me.” “No one has better value for the money than you guys. Sure, you’re more expensive, but reliability and up-time is worth every penny.” “While I love what you do for me, I also wish my rep team would be a little more responsive to my requests for system changes. I feel like I have to ask multiple times, sometimes.” Passive comments “Value for money” “Reliable service” “Good sales reps who understand my business” Detractor comments “Un-answered emails are completely unacceptable” “The service tech was late, didn’t tell me what was happening, and didn’t really solve the problem.” SM The NPS emoticons are service marks of Bain & Company, Inc. ® Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld 100831 Bain NPS Emoticons for download

Emoticon versions Small Large Signage (can company insert logo) SM The NPS emoticons are service marks of Bain & Company, Inc. ® Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld 100831 Bain NPS Emoticons for download