Steps for product/material nonconformance: Problems Stop current process, sort and containment/ quarantine/ segregate nonconformances Activation of Materials Control Plan (responsibilities defined, process outlined, etc.) Classify the defect seriousness: major A, major B, minor, incidental Generate non- conformity report (NCR) Detected by production team. Document the finding. Determine impact (one item, lots, shipped or unshipped, etc.) If from supplier, contact supplier with details, extent, disposition required (return, scrap, etc.), refund status, and supplier replace or rework Update Material Receiving Report (MRR) Detected by supply receipt Evaluate continued use of supplier Determine and address root cause(s) (initiate recurrence control) Get additional details: type and length of use, etc. Yes Valid non-conformity? (i.e, not a learning curve) Reported by customer (complaints, returns, etc.) Make a feedback log entry Analyze the problem(s) Validate rework Rework Material Review Board (MRB) Disposition: Update customer with status. Use As-Is No Use as-is. Initiate waiver (if reqd) Assign corrective actions: Re-use portion of an assembly Scrap Continuous improvement Initiate/update preventive actions to prevent future occurrences. Landfill (last resort!) Initiate Corrective Action Requests (CAR) Close-out NCR and update log. Recycle facility Validate all actions and solutions. grind and reuse raw material Corrective Action Board (CAB): review CAR