MONEY IS LIQUID metaphor For example, we talk about liquid assets, liquidity, liquidation etc. and about cash flow or outflow. Even the word for the system of money in a country, currency, comes via Old French from the Latin verb currere, meaning 'to run', and is related to the noun current, which is something which flows, like a river.

deep in debt solvent bail out tap out keep head above water affluent dry up channel soak up throw down the drain sponge off pour/pump 1. Somebody who is without debt is described as __________. 2. Somebody who is rich is described as ____________. 3. When somebody invests money in something, they prime the pump or ____________, sink or inject money into it. 4. They can also ____________ or funnel money into something. 5. When they waste money they spend money like water, ____.

deep in debt solvent bail out tap out keep head above water affluent dry up channel soak up throw down the drain sponge off pour/pump 6. They might also tap someone for money, and, (in American English) something which uses up all of someone's money can (them) _______. 7. An expensive outlay is said to absorb or _________ a large part of your income. 8. A person who prefers to spend your money instead of their own ____________ you, soaking up your money like a sponge.

deep in debt solvent bail out tap out keep head above water affluent dry up channel soak up throw down the drain sponge off pour/pump 9. Eventually, your funds will run dry or ____________ and your other assets will be frozen (so that they are not liquid any more and can no longer flow). 10. A person with financial problems is said to be in over their head, ____________ or struggling to (their) ____________. 11. And if somebody is in financial trouble, we talk about ____________ (them), analogous to empting water from a boat with a bail.

WATER IDIOMS 1. like a fish out of water 2. water under the bridge 3. spend money like water 4. land him in hot water 5. like water off a duck’s back 6. watered down 7. doesn’t hold water get into trouble b. is not credible no effect on me feeling strange and out of place made less forceful past and forgotten g. spend without thinking

1. John says the two of you had a serious argument last week. Yes, but that’s all _________________ now. We’re friends again. 2. Why haven’t you got a credit card? I know it would just make me _________________ . 3. What I like about Philip is he’s not afraid to express his opinions. That’s all very well, but his opinions often _________________ at work. 4. Were you not upset by all the criticism you got at the meeting? Oh no. I’m used to it. It’s just _________________ . 5. I thought the Prime Minister’s speech was very weak. Yes. I think it had been _________________ to avoid upsetting some people in his party. water under the bridge spend money like water land him in hot water like water off a duck’s back watered down

7. After the meeting we were taken to one of those big London clubs. 6. The only thing which will help the economy is to raise interest rates. But that argument _________________ . Higher interest rates are bad for business, not good for it. Listen to the big companies! 7. After the meeting we were taken to one of those big London clubs. I bet you felt _________________ ! doesn’t hold water like a fish out of water

Insert the missing 11 prepositions where they belong the leisure and tourism industries, there are many organisations which provide similar products or services customers and it is often the quality customer service which distinguishes one another. Good customer service leads customer loyalty which turn increases repeat business. Example, most major airline operators offer various incentives regular customers. The term ‘customer service’ includes the concept ‘customer care’ or ‘caring customers’. Customer service includes all direct and indirect contact the customer as well as the products, services, systems and strategies which support the process. of to from in to for to of of with

All staff in an organisation has a part to play in the provision of _____________________ customer service and you need to be aware for the different _____________________ customer service roles. Staff which have direct contact with _____________________ customers on a regular basis are often know as ‘front-of-house’ _____________________ staff. Backroom staff are people who may to have indirect _____________________ contact with customers or direct contact in an occasional basis. _____________________ HAVE OF WHO/THAT KNOWN TO ON

Support staff are that members of staff who rarely have direct ____________________ contact with customers. Many leisure and touristic organisations ____________________ employs support staff to provide a wide range of services such ____________________ as personal, administration, finance, etc. ____________________ THE/THOSE TOURIST EMPLOY PERSONNEL