Rob Cotterill & Helen Jones DNV Consulting, UK Optimising Human Performance: Best practice guidance for the process industries Rob Cotterill & Helen Jones DNV Consulting, UK 26/12/2018 Loss Prevention 04

Introduction PRISM: safety management for the process industries Optimising human performance Procedures Training HCI / MMI Task Design Where “good” is better than “best” 26/12/2018 Loss Prevention 04

Data Gathering Search of academic literature Questionnaire Inputs from PRISM membership Collection of good practice examples Input from attendees at seminars... Good practice generation seminar Good practice dissemination seminar 26/12/2018 Loss Prevention 04

Generation Seminar, Budapest Chinoin Rt, March 2002 24 attendees from 11 countries (incl. NAS) Industry and consultancy speakers All four FG2 domains addressed 26/12/2018 Loss Prevention 04

Dissemination Seminar, Athens NCSR Demokritos, September 2003 40 attendees from 15 countries Industry, academic and consultancy speakers FG2 specific presentations Other PRISM groups Other networks 26/12/2018 Loss Prevention 04

FG2 Deliverables 26/12/2018 Loss Prevention 04

FG2 Deliverables Structure Best Practice Guidance Documents 26/12/2018 Loss Prevention 04

Training Guide Identifying training needs Identifying competence gaps Setting training objectives Securing or designing training programmes Providing training Reviewing the training course content Evaluating the training efficacy Following up training 26/12/2018 Loss Prevention 04

A New Model of Training Training methods: Distance learning Classroom training On the job training Embedded training Computer based training Simulator training 26/12/2018 Loss Prevention 04

Procedures Guide Collect information about task. Involve the workforce. Design the procedure system. Determine the procedure format. Design of the procedures. Screening by others. Training on the procedures. Provide feedback on effectiveness. Monitor training effectiveness. Plan procedure review & updates Schedule refresher training 26/12/2018 Loss Prevention 04

Procedures should: be accurate and complete; be clear and concise with an appropriate level of detail; be current and up-to-date; be supported by training; identify hazards; state necessary precautions for hazards; use familiar language; use consistent terminology; reflect how tasks are actually carried out; promote ownership by users; be in a suitable format; and be accessible. (HSG 48) 26/12/2018 Loss Prevention 04

HCI / MMI Guide Control room design and assessment Alarm handling Computer interface design Design for maintainability 26/12/2018 Loss Prevention 04

Issues in HCI / MMI Identify potential problems Review existing alarms Allocation of new functions and tasks to the control room Increasing amounts of information New display & control technology Modified control rooms Limit of design specifications Reduced number of operators Identify potential problems Review existing alarms Alarm handling Alarm rationalisation Develop & implement company standard User requirement definition Design specification Concept design Rapid prototyping Initial design Detailed design Layout of units: design of apparatus environmental considerations Maintenance operations In-line or line-removable Identification & safety labels 26/12/2018 Loss Prevention 04

Task Design Guide Defining the Task Identify Task Hazards Working Posture Workstation Design Workload / Manual Handling Mental Workload Tools and Equipment Human-Computer Interaction Understand the Task Context Task Support Documentation 26/12/2018 Loss Prevention 04

Questions of task design What are the task’s aims and objectives? How will the objective be achieved? Where will the task take place? When will the task be performed? Who will perform the task? Why is the task required? 26/12/2018 Loss Prevention 04

Conclusion: whither PRISM? PRISM has lasted three years Good practice has evolved since PRISM began PRISM established a Network for discussion Good practice will continue to evolve The PRISM network should ensure that it continues to be shared. 26/12/2018 Loss Prevention 04