Polk County CTC 2011/2012 Annual Operating Report Summary Local Coordinating Board September 10, 2012

Total Trips Performed Paratransit:292, ,388 FX Route/Pass Trips:222, ,254 Total Trips:515, ,642

Trips by Passenger Type Elderly26% 23% (Over 59) Children14% 14% (Under 16) Other60% 63%

Miscellaneous Complaints Commendations Unmet trip requests Passenger no-shows 4,533 5,608

Performance Measures Target - To serve at least 9% of potential TD population Clients Served:23,141 27,340 Potential TD Population: 213, ,839 Actual:12.60% Target met

Performance Measures Target – At least 25% Fixed-route Trips as % of Total Trips Bus Pass Trips: 222, ,254 Total Trips: 515, ,642 Percentage: 43.1% 43.7 % Target met

Performance Measures Target – Average cost per Passenger trip less than $ Actual:$16.11 $16.70 Target not met Target – Average cost per Paratransit Trip less than $ Actual:$28.21$28.91 Target not met

Performance Measures Target – Less than 1.2 Preventable Accidents per 100,000 miles Actual: Target Meet Target – At least 30,000 vehicle miles between road calls Actual: 21,658 20,846 Target Not Met

Period Covered: July 1, 2011 through June 30, 2012 CTC - Summary of Performance Measures 2010/2011 State Average 2011/2012% Change Revenues$8,027,991$8,521, % Expenditures$8,303,047$8,463, % Expense Per Passenger Trip$ $7.51$ % Total Passenger Trips515,268506, % Paratransit Trips as a % of Total Trips56.80%30%56.32%-.80% Total Paratransit Trips292,714285, % Fixed Route Trips as a % of Total Trips %70%43.67%1.11% Total Fixed Route Trips (Bus Passes)222, ,254.58% School Board Tips as a % of Total Trips0%0.001%0% Total School Board Trips000% Expense per Vehicle Mile$3.60$2.67$ % Vehicle Miles2,295,8342,397, % Operating Expense per Driver Hour$37.65$40.64$ % Driver Hours219,340264, % Paratransit Trips per Driver Hour % Driver Hours219,340264, % Accidents per 100,000 Miles % Total Chargeable Accidents % Miles Between Road Calls21,65948,977 20, % Total Road Calls %

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