Free Safety Inspection Program Distinctively Different Doosan Industrial Vehicle America Free Safety Inspection Program

Agenda Who should I target for free safety inspections? How will this program help my dealership? Who in our dealership performs the inspections? Why are forklift inspections important? How do I use the tools needed to perform a quality safety inspection? How do I Quote Forks? How do I understand the inspection forms?

Who should I target for free inspections? New businesses This is a great cold calling tool which targets your competitor’s service accounts. These are any accounts with which your dealership is not already doing service business. Who to contact Maintenance Manger Shop Foreman Safety Director If you are having trouble gaining access to a particular account, ask to see the Safety Director. This person is always willing to talk to anyone. He will also be more than willing to share with you who the decision makers are within his company.

How will this program help my dealership? Dealership Benefits Potential to gain Service accounts by pointing out subpar service by your competitors. Increased Parts revenue with sales from the inspection. Statistics show dealers who perform service at an account are 76% more likely to get the New Truck Sales business.

Inspection Who in our dealership performs the inspections? This program is designed to increase your dealership’s customer base. For this reason the Free Safety Inspections are offered by your CSS and Sales Staff. Service Technicians check these same safety items during PM service on your existing accounts.

DOOSAN SAFETY INSPECTION PROGRAM - HOW TO? LET’S DO A WALK AROUND

Why are forklift inspections important? Nearly 29% of all forks currently in operations fail the safety criteria Outside Applications are most detrimental 3 Most Common Failures: Cracked Heels Worn Heels Unauthorized Welds Nearly 70% of unauthorized welds were cracked

How do I use the tools needed to perform a quality safety inspection?

Identifying your chain How do I use the tools needed to perform a quality safety inspection? Chain Wear Gauge Identifying your chain Method 1 - Look on the outside of the chain. The chain will be stamped on several links. For example it may be stamped BL6. Method 2- Measuring the pitch. Determine the Pitch of the chain Pitch is the measurement between two pins

How do I use the tools needed to perform a quality safety inspection? Chain Wear Gauge The Pitch will determine which scale will be used to measure stretch in the chain.

How do I use the tools needed to perform a quality safety inspection? Chain Wear Gauge Using the correct scale, center one end of the gauge on any pin of the chain. Use the same scale at the opposite end of the gauge to determine if the chain is worn. If the mark lines up with the chain pin it is over stretched and worn out.

Identifying your chain How do I use the tools needed to perform a quality safety inspection? Identifying your chain 6 X 6 2 X 3 4 X 6 2 X 2 8 X 8 3 X 4 4 X 4

How do I use the tools needed to perform a quality safety inspection? Fork Calipers Fork Caliper “GO” measurement setting. Fork Caliper “NO GO” measurement.

How do I use the tools needed to perform a quality safety inspection? Using the end of the Fork Caliper set the “GO” measurement on the fork shaft. Thickness Inspection Using the “NO GO” part of the Fork Caliper, measure the thickness of the fork blade 2” forward of the bend. If the “NO GO” part of the Fork Caliper slides over the fork blade it is bad.

How do I use the tools needed to perform a quality safety inspection? Angle Inspection Fork shaft and blade contact points Angle scale

How do I use the tools needed to perform a quality safety inspection? Angle Inspection Place angle contact points of Caliper on fork shaft and blade. If Angle is more than 3 degrees + or – the forks are bad

How do I Quote Forks?

How do I understand the inspection forms? The Inspection form is made up of 5 basic sections 1) Customer & Truck Information 2) Mast & Lifting 3) Tires and Wheels, Lights & Warning 4) Operator Compartment & Operation 5) Follow Up & Dealer Information

How do I understand the inspection forms? Customer & Truck Information Customer Name:   Date: Hours Unit #: Address: Make: Model: Contact Person: Serial: Contact Number: Mast #:

How do I understand the inspection forms? Mast & Lifting

How do I understand the inspection forms? Tires and Wheels, Lights & Warning

How do I understand the inspection forms? Operator Compartment & Operation

How do I understand the inspection forms? Follow Up & Dealer Information

How do I understand the inspection forms? Don’t have time for a full safety inspection? Just offer a free fork and chain inspection. This will still get you in the door.

How do I understand the inspection forms?

Thank You! Doosan Industrial Vehicle America Corp. 2475 Mill Center Parkway Buford, GA 30518 doosanlift.com