Follow Health, Safety and Security Procedures Follow Health, Safety and Security Procedures - SITXOHS001A Follow Health, Safety and Security Procedures AGENDA 8. Security in Tourism and Hospitality Industry 9. Emergency Situations 10. Evacuation and Emergency Procedures Presentation_3 // 17 TAFE NSI Ryde/MB_ZGtbc_2012

REVISION 1. Name 5 common types of workplace accidents / injuries: burns, slips, falls, cuts, chemical spills, RSI, etc… 2. What is a procedure? A procedure is how to carry out a task or duty. Usually a step by step guide that helps ensure compliance and consistency is the way a task is completed.

REVISION 3. Name 3 employee obligations regarding OH&S at the workplace: Take reasonable care for their own, their colleagues and the public’s health and safety Cooperate with employers to comply with OHS requirements Report breaches of safety and potential risks Work and behave in ways that are safe Follow instructions and rules imposed by the employer.

Security in Tourism and Hospitality Industry TOPIC 8 Security in Tourism and Hospitality Industry General Issues Privacy issues and security Insurance / needs in T&H industry

Security Issues Hospitality establishments have a responsibility for ensuring the health and safety of their employees and customers and they also have to provide a secure environment. A secure environment refers to providing personal, possession and property security. Organisations have many P&P in place to ensure that this security is given to employees and customers. The employees have a responsibility to follow security procedures and assist in maintaining high standards.

Security Surveys conducted have shown that one of the most important criteria for choosing where to stay or visit is the security of the establishment. Bad security not only loses customers and reduces revenue, it can be very costly in lost stock and inventory, high insurance cost, staff morale and reputation

What is ‘security’ concerned with? Security is concerned with protecting: People Assets Property Refer to page 124

A security system may include: Written procedures Staff training in prevention and procedure in the event of security breaches Regular review of existing systems Clearly defined lines of authority in the event of security breaches Reporting systems for security breaches Evaluation of management of security breaches after the event. Refer to page 124

Security procedures Security procedures for hospitality enterprises are likely to include: Emergency evacuation Bomb threats Armed robbery Suspicious people Access control Premises security Safety deposit boxes Luggage security Keys and locks security Disturbances Financial control Refer to page 124

SECURITY Most Common T & H Security Situations : What are they? Robbery Theft by guest and staff Suspicious or unusual behaviour Unusual events or occurrences Walk outs Security of guest’s property and valuables - valuables left in rooms Security of Staff Property Security of Staff and Customers Key Control – lost room keys Property damage SECURITY

Procedures to Assist Security Property Security Measures key control systems Cash Security Measures limit on holding amounts banking procedures Asset Control Measures accurate recording systems regular stocktakes Visitor and Guest security measures acceptable behaviour crowd control access to facilities and services systems in place for identifying and dealing with suspicious or strange behaviour

Security Measures To provide effective security we should always think of the Four P’s Physical Procedural Paper Control Personnel

PHYSICAL SECURITY INCLUDES Locks and keys Alarms Lighting Restricted Access Closed Circuit TV Security Patrols Cash Handling procedures Safety Deposit Boxes Departmental ID – Security Cards Inspections e.g.. of other 3 P’s

What Security Procedures should be in place? Documents Cash Equipment People Key Control How would you report any breach of security to you supervisor or manager?

What Security Procedures should be in place? ALWAYS REPORT: Suspicious people Broken locks and windows Broken lighting around entrances Variations to inventory Pilfering Unusual activities Illegal items Illegal activities Unusual property AND unclaimed property Missing keys ALWAYS CHECK stock received, floats at beginning and end of shifts, computers are not left on and unattended

What Security Procedures should be in place What Security Procedures should be in place? MAINTAINING THE SECURITY OF GUEST PROPERTY Do not announce the guests room numbers at the front desk; use a key folder instead and have the room number written in it Never issue duplicate key without permission or guests ID Never give out information to anyone about the guests Provide safety deposit boxes in the guests room or reception Install self locking guest room doors Instruct staff not to open guests rooms for unidentified persons Instruct guests to remove valuables from their cars Don’t display guests keys in public view

What is insurance? Insurance is a way of protecting the interests of a business if anything goes wrong, such as: Fire Theft Injury Property damage Refer to page 181

What insurance should organisations hold? Liability insurance Property insurance Fire insurance Loss of profits Workers compensation Refer to page 131

What is workers compensation? Workers compensation is a compulsory insurance scheme designed to protect the financial security of the employer in the event an employee sustains an injury. After an injury, an employee may be: Financially compensated Rehabilitated A combination of both Refer to page 131

TOPIC 9 Emergency Situations Bomb threat Natural disasters Thefts, robbery Chemical spills Fire

Emergency Situations include Bomb Threat Intoxicated customers Deranged customer Accidents/Medical Robbery or Armed hold up Fire Natural Disaster including floods and cyclones Power failure Chemical/Gas Leak Structural fault or damage

Removing one of the above will stop the fire WHAT MAKES A FIRE BURN? HEAT OXYGEN FUEL Removing one of the above will stop the fire

TYPES OF FIRE FIGHTING EQUIPMENT Fire Blankets Fire Extinguishers Sprinkler System Smoke Detectors Hose and Reel Evacuation Plan

Evacuation and Emergency Procedures TOPIC 10 Evacuation and Emergency Procedures Evacuation policies (organizational) Emergency policies (organizational) Reporting and recording security and emergency incidents

Do you know how to handle? An evacuation due to fire A bomb threat Calling for an ambulance Dealing with a robbery/hold up situation

General Procedures Fire Evacuation Reported to manager on duty who will make the decision whether to try and contain the fire or evacuate the premises Bomb Threat Whoever takes the call should gather as much information as possible about the bomb and the call – while alerting another person to the call. The manager on duty will alert Emergency Services Ambulance Procedures First Aid Attendant will make decision to call ambulance – however you should provide the Ambulance service with as much information as possible Nature of illness – brief medical history – age of person and what has been done so far Report incident Armed Holdup Stay calm and obey robbers instructions. Activate security alarm only if safe to do so. Observe as much as possible and record your observations on ‘Bandit Description Form” Remember These are general procedures Your workplace will have specific policies and procedures in place And you MUST ensure you know their procedures

Reporting requirements All security breaches, accidents, ‘near misses’ and injuries in the workplace, no matter how big or small, should be reported to management. Refer to page 132

REPORTING AND FOLLOW UP PROCEDURES When do you need to seek assistance? Who from? Who are your First Aid Attendants on duty? Do you know the reporting procedures Who, When, Where, Details Do you have all the contact numbers for local authorities? Do you know how to completing necessary reports?

Reporting injuries All employers are required to maintain a log of injuries and near misses that occur in the workplace. In the event of serious injury and fatality, the employer is obligated to report the event to their WorkCover Authority (who conducts an intensive investigation of the incident and the workplace). Refer to page 134