Fraud Prevention

Objective By end of this training session, you’ll be able to: Card Security features Understand the card acceptance procedure Behavior pattern of fraudulent customer Handling of fraud customer on identification

Card Security Features 3D HOLOGRAM The image of the Visa dove should seem 3-dimensional and appear to move when the card is tilted in the light. The last grouping of the embossed digits should extend into the hologram. Card Security Features PRE-PRINTED BIN (Bank Identification Number) The 4 digit number printed above or below the embossed account number must match the first 4 numbers of the embossed account number. The 4 digits are printed under the lamination and hence should not come off when scratched. EXPIRY DATE or VALID THRU must check for the validity of the card before accepting ACCOUNT NUMBER All Visa account numbers begin with a 4. The embossing should be clear and uniform in size and spacing. SIGNATURE PANEL The word VISA is printed in light blue or blue and gold at a 45 degree angle on a tamper evident panel. The word VOID appears beneath the signature panel if it is tampered with. The card must be signed before it is valid. The signature on the panel must match that of the sales draft.

Card Acceptance Procedure After examining the security features: Swipe the card Enter the correct amount Wait for approval Take customer’s signature and compare The signature on charge slip with signatures on the card Name on charge slip with name on card Card number on charge slip with card number on card The amount of sale If all these match, then handover card and goods to the customer

Fraud Behavior Indicators Customer carries unusual number of credit cards Card presenter is in hurry or nervous Makes purchases without regard to size, quality and price Someone returning to store to make further purchases shortly after first purchase Arrives at closing time Has no identification Orders goods by telephone and comes to collect

Contd.. Asks for transactions to be split Requests transaction to be keyed, manually Card presenter may not match the card Pulls a credit card out of a pocket, not a wallet Signs the sales draft slowly or awkwardly If a group of youngsters one purchasing inside and one standing outside. Hurries you at quitting time

What to do if fraud is detected? Contact your respective BDM/ASM Inform the bank regarding the suspect

Thanks!!