1. Unit 231: Process payments for purchases in a retail environment
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2. To check the price of an item:
if there is a barcode on the item, it can be scanned to reveal the price
if there are similar items, you can look at the price ticket on them
you may have a price list
you may remember the price, but be careful that your memory is current
if in doubt ask your supervisor.
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3. To work out a customer’s total bill you can use:
point of sale terminal
electronic calculator
long-hand arithmetic.
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4. The Sale of Goods Act states that what you sell must:
fit its description
be fit for its purpose
be of satisfactory quality.
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5. As well as cash, you may accept other forms of payment such as:
watermarks
metal strips
raised print.
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6. When accepting banknote use a detection pen or UV light, or check for:
they are accurate
possible sales are not lost.
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7. When accepting cheques, check that:
words and figures agree
signature agrees with supporting card or driving licence
date is correct
payee’s name is correct.
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8. If you are given a banknote that appears to be counterfeit:
ask for another form of payment
do not return the note to the customer – it is a criminal offence to knowingly pass on a counterfeit note
the note will be forwarded to The Bank of England.
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9. If you are given a cheque or card which fails security checks:
ask for another form of payment
advise the customer politely that there is a problem
if you suspect theft or fraud alert supervisor or security.
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