Ten years of centralised data collection Seminar on New Frontiers for Statistical Data Collection Geneva, 25-27 September 2013 Tuulikki Sillajõe

Outline Organisation of the data collection Lessons learnt Further steps Conclusions 25.09.2013 Ten years of centralised data collection

Central data collection Central Data Collection Department established in 2004 Data collection for all surveys not dependent on the subject matter Serves both: individuals and economic entities Mainly collection of raw data 25.09.2013 Ten years of centralised data collection

Communication with respondents The contact centre handles 99% of respondents’ questions via telephone, e-mail, mail Simultaneous informing of respondents (economic entities) about all the questionnaires they have to complete in the following year E-mail reminders are sent to economic entities before (not after) the deadline of each statistical questionnaire 25.09.2013 Ten years of centralised data collection

Collection method Completely paperless data collection from individuals Ca 85% paperless data collection from economic entities Design of data collection instruments is still decentralised; the building of electronic instruments is done centrally CAPI, CAWI, CATI available depending on the suitability for a particular survey 25.09.2013 Ten years of centralised data collection

Common software Single authorisation point on the Internet called eSTAT Physically two different software programs: one better suited for surveys on economic entities, the other for surveys on individuals The respondent is not informed whether he or she is using the economic entity’s part or individual’s part 25.09.2013 Ten years of centralised data collection

Response rate of small economic entities in the survey “Wages and salaries” 25.09.2013 Ten years of centralised data collection

Response rate of Labour Force Survey, % 25.09.2013 Ten years of centralised data collection

Applying the GSBPM The working time of the employees of Statistics Estonia has been analysed since 2007, in the framework of the GSBPM Collect and Disseminate are centralised Specify Needs, Design, Build, Analyse, Archive and Evaluate are decentralised 25.09.2013 Ten years of centralised data collection

Processes in current structure, share of working hours by departments in 2012 7. Dissemination 6. Analyse 5. Processing 4. Data collection 3. Build 2. Design 1. Specify needs 25.09.2013 Ten years of centralised data collection

Current division of work Data Collection Department Statistical subject matter departments Dissemination Department Current division of work Population and Social Statistics Department Enterprise Statistics Department Agricultural Statistics Department Price and Wages Statistics Department National, Financial and Environmental Accounts Department 25.09.2013 Ten years of centralised data collection

Main changes Data Collection Department is going to handle all contacts with respondents and make all manual corrections in data Data Processing and Statistical Registers Department is going to process data in a more standardised and efficient way based on best practices of the office Statistical departments will be able to concentrate on analysis and creation of products 25.09.2013 Ten years of centralised data collection

New division of work Data Collection Department Data Processing and Statistical Registers Department Statistical subject matter departments Dissemination Department New division of work 1. Population and Social Statistics Department 2. Business and Agricultural Statistics Department 3. Economic and Environment Statistics Department 25.09.2013 Ten years of centralised data collection

New structure Director General DDG on data collection and processing 1. Data Collection Department 2. Data Processing and Statistical Registers Department 3. Data Warehouse Department 4. Metadata Department 5. Development Department DDG on analysis and dissemination 1. Methodology and Analysis Department 2. Population and Social Statistics Department 3. Business and Agricultural Statistics Department 4. Economic and Environment Statistics Department 5. Dissemination Department General Department 25.09.2013 Ten years of centralised data collection

Work flow in new structure

Ten years of centralised data collection Data Collection Department Dissemination Department Data Processing Department Statistical Departments General Department Data Warehouse Department Metadata Department 25.09.2013 Ten years of centralised data collection

Conclusions Respondents behave like users when adopting new features Office-wide generic software could be developed, but hardly implemented, if there is no central department acting as the owner and main user of that software Centralisation of functions has not harmed quality Centralisation of functions has enhanced efficiency Communication is essential 25.09.2013 Ten years of centralised data collection

25.09.2013 Ten years of centralised data collection

25.09.2013 Ten years of centralised data collection

Thank you for your attention! tuulikki.sillajoe@stat.ee 25.09.2013 Ten years of centralised data collection

25.09.2013 Ten years of centralised data collection