What is Consulting Services? Our approach to supporting the needs of the scholarly community Allen Sprague bepress Consulting Services 1

The solutions we promise You don’t need a developer You don’t need to be the expert We provide unlimited help

Terri Fishel, Library Director, Macalester College “If all the vendors we worked with had the type of service orientation that bepress technical support staff have, we would have no problems.” Terri Fishel, Library Director, Macalester College

Beyond tech support We act as… Reference librarians Researchers Advisors

Our success depends on how we define our role in your projects

conduct reference interviews. Consultant as reference librarian Gather Information Welcome Confirm the question Consultants every day conduct reference interviews. Provide intervention Give and get feedback

Reference scenarios Why won’t my issue publish? Does DC integrate with…? So I have these materials from…

How is the reference interview possible? Team structure Hiring from the community Codified training process

As researchers, consultants… Investigate advanced requests Test new system features Collaborate with others Keep aware of trends in scholarly communication and publishing

How are we able to research? Manageable client to consultant ratio Rigorous internal and external documentation Feature expert groups

Consultants as advisors… Provide initial and ongoing training Train editors, conference organizers, and others Draw on extensive experience Connect managers with the community

How are we able to advise? Unlimited support model Manageable client to consultant ratio Team structure 12

But don’t just ask me. Let’s ask CS! Jenny says: “I feel like my role is to facilitate the client’s vision.” Benny says: “We can advise repository administrators on what has worked in the past.” Dave says: “We act as a guide and reference point for projects.” But don’t just ask me. Let’s ask CS! Aurora says: “I feel like sometimes I'm part cheerleader, part mechanic. Put a greasy wrench in one hand, a pompom in the other.” 13

- architect and/or structural engineer - advisor/counselor Jessica says: “We work together easily and have all learned from each other so that we are equipped to wear a variety of hats to support our clients, like: - repository wilderness guide/teacher - architect and/or structural engineer - advisor/counselor - detective - magician” See previous

Questions? Contact Consulting Services at 510-665-1200, ext. 2 or email at dc-support@bepress.com BRAVO, ALLEN!